All Posts Tagged Tag: ‘Reviews’

Amazon Is Changing How It Shows Reviews And How Ratings Work

Amazon Is Changing How It Shows Reviews And How Ratings Work

Amazon is reportedly changing how it displays customer reviews on product pages in the U.S. It’s using machine learning to figure out which reviews are most helpful to users, and giving those more weight in the algorithm. It’s also putting more weight on newer reviews. This is according to a report from CNET, which interviewed Amazon spokesperson Julie Law about …

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Yelp Tells Businesses How To Respond To Reviews

Yelp Tells Businesses How To Respond To Reviews

Businesses have a tricky relationship with Yelp. On the one hand, it can be a great way for customers to find a business, and a positive Yelp presence can encourage the customer to actually visit. On the flipside, negative reviews can be very damaging, and have led to plenty of defamation suits. Do you interact with negative reviews of your …

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Yelp Slaps 51 Businesses With Consumer Alert Warnings

Yelp announced that it has activated a new round of consumer alerts, this time slapping 51 businesses with the alert messages. While the alerts themselves show messages to consumers who stumble upon the Yelp pages of these businesses, the real message is to the business themselves, and that message is: “We don’t tolerate review manipulation.” “Consumers have the right to …

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Yelp Wants Users To Speak Up About Nevada Bill

Yelp is encouraging its users around the country, but particularly in Nevada, to let members of the Nevada State Assembly and Governor Brian Sandoval’s office know that they oppose a bill sponsored by casino Mogul Steve Wynn, which the company says would roll back the state’s anti-SLAPP law. If you’re unfamiliar with the term SLAPP, it stands for Strategic Lawsuit …

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Dealing With An Increasingly Mobile Yelp

Yelp released its Q1 financial results on Wednesday with a 55% revenue increase compared to the same quarter last year, but falling short of analysts’ expectations and sending its stock price down. Still, the company grew its cumulative reviews by 36% to 77 million, including a record 6 million reviews contributed during the quarter. Do you expect Yelp’s increasing mobile …

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Apple Watch: Everything Wrong with It, According to Early Reviews

Apple is set to kick off pre-orders and begin in-store tryouts of its new wearable tech, the Apple Watch, on Friday. It’s impossible to know whether the device will take like most Apple products of late and fly off the shelves, be dead on arrival, or fall somewhere in between. We do have early reviews, however. Early reviewers are saying …

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Amazon Sues “Fake Review” Providers

Amazon is taking a legal step to fight fake product reviews. The online retail giant has filed a lawsuit against a California man named Jay Gentile, whom the company identifies as the operator of a handful of sites including buyazonreviews.com, buyamazonreviews.com, bayreviews.net and buyreviewsnow.com. According to GeekWire, Amazon says those sites are part of an “unhealthy ecosystem” which has sprung …

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Chef Refuses to Negotiate with Rude ‘Yelpers’, Instagram Shames Them Instead

Restauranteurs have a love/hate (mostly hate) relationship with Yelp, a service that has emboldened the entitled diner more than any in recent memory. Not only do chefs and business owners have to worry about customers leaving salty reviews, even if completely unjustified, but they also have to worry about whether or not those negative Yelp reviews will feature prominently on …

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Yelp Filter Not Catching Biased Reviews

It may be a new year, but there are still problems with Yelp’s review filter. We’ve been tipped to some research finding reviews featuring promo codes, which would seem to violate Yelp’s guidelines, showing up for Uber and Lyft, as well as a competing taxi service. Yelp’s filter has long been the subject of controversy with small business owners, and …

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Yelp Acquires French Review Site Cityvox

Investors have been concerned about Yelp’s international business, and Yelp seems to be doing everything it can to reverse that. The company announced on Tuesday that it has acquired Cityvox, a French online review site, which specializes in restaurants and nightlife. This follows the announcement last week that Yelp acquired Germany’s Restaurant-Kritik, which also specializes in restaurants. Yelp says these …

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Business Courts Negative Reviews As Middle Finger To Yelp

You’ve heard the claims before. If reader comments are any indication, many of you have even lived them. They’ve never been proven, but time and time again, small businesses accuse Yelp of “extorting” them by holding positive reviews hostage until they pay for advertising. Do you believe Yelp is really guilty of this practice, or is it just a myth? …

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People Are Trusting Online Reviews More Than Ever

It appears that people are not only turning to online reviews for local businesses more and more, but they are actually trusting them more than ever despite all the media coverage questioning their legitimacy. If people are trusting what they read about businesses online more, do you view this as a good thing or bad thing? Let us know in …

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