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Americans Favor Online Banking

For the first time more Americans (25%) prefer to do their banking online compared to any other method, according to a new survey by the American Bankers Association. "This marks a watershed change," said Nessa Feddis, ABA senior counsel and retail banking expert. 

Online Banking Threat Bypassing Up-to-Date Anti-Viruses

There is an online banking Trojan out there that is bypassing up-to-date anti-virus programs as much as 77% of the time, according to security company Trusteer. The Zeus Trojan is also known as Zbot, WSNPOEM, NTOS and PRG. It is the most prevalent financial malware on the web, Trusteer says.

More People Paying Bills On Bank Websites

More people are paying bills at bank or credit union websites than at individual biller websites, according to a new report from Javelin Strategy & Research. "For the first time, more consumers paid bills via bank sites in the past month rather than biller-direct sites," James Van Dyke, President and Founder of Javelin Strategy & Research said.

Consumers Favor Personalization For Online Banking

Online banking features that focus on personalization and communication are what consumers value the most, according to a new survey by Gartner. "As consumer adoption of online banking increases, banks are searching for ways to differentiate their services while maximizing the cost-effectiveness of self-service channels," said Stessa Cohen, research director at Gartner.

Convenience Driving Online Banking Growth

More than two million U.S. households used online banking and bill payment last year, according to a survey sponsored by Fiserv and conducted by Harris Interactive. A total of 69.7 million households with Internet access now use online banking services to access balance, account history and to transfer money between accounts. In addition, 64.4 million households pay at least one bill online at a bank website or at a company website.

More Americans Banking Online

An estimated 63.1 million U.S. households are now doing their banking online according to a survey from CheckFree.Security concerns about online banking decreased from 17 percent in 2007 to 13 percent in the latest survey. Overall, online security was third among barriers to online banking this year compared to its number-one spot in 2007.

Canadians Lead In Online Banking Usage

When it comes to online banking, Canada is one of the world's most developed markets according to a new report from comScore.Out of 37 global markets Canada was number one in adoption of online banking, with 67.1 percent of Canadian Internet users banking online in April 2008. Other English - speaking countries had much lower penetration, including the UK (49.5%), U.S. (44%), and Australia (41.7 %).

A Third Of UK Internet Users Bank Online

Online financial services are used by about a third of the total U.K. online population, according to a new comScore report.Thirty-three percent of UK Internet users did online banking in January, accounting for 10.9 million customers who used at least one online account in the first month of the year.The most popular online banking brand was the Royal Bank of Scotland (RBS) with 2.9 million visitors, driven largely by the 2 million people who accessed NatWest's online banking service.

Customers Satisfied With Online Banking

People who bank online have a higher level of customer satisfaction then when they use other online financial services like credit card sites and investment sites,  according to a new study by ForeSee Results and Forbes.comThe study, which uses the methodology of the University of Michigan's American Customer Satisfaction Index (ACSI), found that online banking scores 82 on ACSI's 100-point scale. Credit card and investment Web sites both score 75.

Talk Show Host Gets Bank Account Hacked

Hackers turn the tables on the talk show host “Top Gear” who made an outrageous claim that no one could do anything evil if their banking information was stolen. The humor part comes in that when he checked his bank account, someone had done a 500 pound (1000 dollar) donation to diabetes UK.