Overall consumer satisfaction with high-speed Internet service providers (ISPs) has increased from 2008, mainly due to improvements in performance and reliability, according to a new report by J.D. Power and Associates.
The study measures customer satisfaction with high-speed Internet service based on five factors: performance and reliability; cost of service; customer service; billing; and offerings and promotions.
This morning FCC Chairman Julius Genachowski gave a speech, detailing a proposal for keeping the Internet open for access to consumers, and protecting net neutrality. The proposal would prevent ISPs from discriminating against certain services, apps, or viewpoints on the web. It would also require those ISPs to be transparent about their network management practices.
If you live in Nevada, Virginia or Pennsylvania you reside in states with the fastest surf speeds in the country, according to a new study from PCMag.com.The bottom ranking states were Wyoming (379 Kbps), Hawaii (378 Kbps) and New Mexico (322Kbps), twice as slow as top ranked Nevada.
Goodmail is a company that offers a service called CertifiedEmail whose goal is to eliminate security risks in email, and it is one that many organizations turn to when they have important emails to send. Goodmail's customers include a number of big name retailers from Walmart to Old Navy, not to mention ISPs like AOL, AT&T and Comcast, and government agencies like the FBI and the FDA.
You would think that the growth of broadband usage would take away from AOL's business. That and the fact that they've been closing down services like mad. Despite these things, AOL has managed to hit an all time high when it comes to traffic numbers, and has experienced year-over-year growth for unique visitors for the 21st month in a row. The following AOL sites reached all-time high page view numbers in October:
Fewer people in the UK are illegally downloading music for fear of having their Internet connections cut off, according to a new survey from Entertainment Media Research.Three quarters of music pirates would stop if told by their Internet Service Provider (ISP) the survey of 1,500 UK consumers revealed.About 39 percent of music fans currently download songs from illegal sites, compared to 43 percent in 2007.Proposals announced in July said that music pirates could have their Internet access restricted if a voluntary enforcement on piracy is not effective.
British Telecom began some ISP-based behavioral ad targeting testing today. Before privacy enthusiasts freak out, it's on an opt-in basis...so far. "Around 10,000 customers will be invited to opt in to the trial when they commence their browsing session. We will issue invitations at random," said British Telecom.
Last week, U.S. cable provider and ISP Comcast put a cap on monthly broadband use, and now there are reports surfacing that the U.S. in general is falling behind when it comes to Internet traffic. This is not a direct result of the Comcast situation, but with Comcast being the 2nd largest ISP in the country, it's certainly not going to help.
Things have been looking up for Hulu and online video in general for a variety of reasons. News has come out today emphasizing this fact even more. ABC News is reporting that the FCC thinks that cable television providers are charging too much for access. I couldn't agree more.
In-flight broadband Internet access in reaching full swing for American Airlines. The airline has announced that it is "marking the beginning of the next wireless revolution." A bit overstated perhaps. They're offering in-flight Internet access at $12.95 a flight.
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