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Netflix Redesign Rubs Many Users the Wrong Way

Users not shy about letting Netflix know

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Netflix Redesign Rubs Many Users the Wrong Way
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Popular movie service Netflix has undergone a redesign, and it while it’s certainly not unanimous, the overwhelming majority of users (at least on Twitter and in Netflix’s blog comments) do not like it.

What do you think of the Netflix redesign? Let us know.

Netflix Director of Product Management Michael Spiegelman said on the blog, “I’m excited to announce that we’ve updated parts of the Netflix website with a new look and feel to make it easier for you to find something to watch instantly.”

“Starting today, most members who watch instantly will see a new interface that provides more focus on the TV shows & movies streaming from Netflix,” he added. “The title images are larger, there are more of them on the page and play buttons appear when you hover your mouse over the title images. Star ratings, information and other functions are available when you mouse over the title images. We’ve also made some changes to several pages on the site: adding more rows, and filling out the rows with more TV shows & movies, which you can find by hovering your mouse over the end of a row.”

And now for the complaints. Are are some posted in the comments on the Netflix Blog:

“The scroll-on-hover is terrible — the mere act of scrolling the entire page vertically causes random rows to start moving as they move under my mouse cursor and I never get to see the title on the far left or far right because it has already moved off screen and when I actually want a row to scroll, it scrolling is way too slow.”

“Thanks, now I can instantly determine that Netflix.ca has nothing interesting to watch.”

“Horrible! Everything feels as if it’s running together. I hate the way you have to hover over the last movie to see more in the row. They need to change it back or at least find some sort of compromise! I was in the middle of watching something when the site updated and when I came back to the main page my first reaction was to refresh the page twice hoping it would fix itself!”

The new look is a little jarring at first, but it’s nice that the movie covers are larger. I think I’ll get used two it, but I do have two concerns. One is that there is no plain display of the movie title without mouse-over. If I want to quickly search through movies, it would be nice if their titles were easily comparable. The other concern is the horizontal scrolling. the fact that this has a fixed maximum speed makes it impossible for me to quickly skip past movies that don’t interest me. In addition, I have to move my mouse back and forth across the screen to poorly defined zones if I want to switch from scrolling right to scrolling left. I would much prefer a real scroll-bar.”

“What happened to the ability to sort by rating? Now, you have to mouse over every. single. title. to find out that it only has two stars instead of being able to avoid it altogether. Also, the scrolling function is frustrating and slow.”

“It’s quite dazzling how much I hate the new look and feel of the Netflix site. It might be a great idea for people on tablets or PS3′s or dealing with remote controls for input, but for those of us who have keyboards and mice (or trackpads), you’ve just made navigating the site considerably slower. Beyond just navigation, I think stripping out the titles from underneath, as well as the projected star rating, makes finding a movie on the fly just that much more difficult. Because nothing’s in alphabetical order at this point. Now we’re just looking at random movies in a random order, possibly by genre, but also possibly in some randomly selected genre that is somewhat related to a movie we didn’t actually mean to watch, because we accidentally clicked it when we were trying to scroll past it. It’s a horrible design. Flat-out. This is one of those design changes that’s going to be talked about on the tech-review sites later today, and not in a good way. It’s the Gawker or Digg debacles all over again, because you’ve deliberately made your site more difficult to use.”

And the conversation continues on Twitter of course:

Netflix redesign. Still horrible the second day. 2 hours ago via Twitter for Mac · powered by @socialditto

The Netflix redesign feels like a mistake. Feels like it’s redirecting to an alternate mobile version unintentionally. http://t.co/X0HgyIw 2 hours ago via Twitter for Mac · powered by @socialditto

I don’t like it at all, the scrolling is shotty at best. RT@shannon_patrick Holy #Netflix redesign, Batman! #whaahoppen? 4 hours ago via web · powered by @socialditto

Wow, when did Netflix redesign their website? Switch it back, please! 4 hours ago via TweetDeck · powered by @socialditto

RT @bySeon: The Netflix website redesign is awful. Kept loading up a movie when I really want to read the description. Not very mouse fr … 5 hours ago via web · powered by @socialditto

Not a huge fan of the @netflix redesign. The padding is super awkward. 8 hours ago via web · powered by @socialditto

Netflix redesign is great if you like ugly, functionless things. And I happen to, as a rule. 11 hours ago via web · powered by @socialditto

The Netflix redesign hides information in mouseovers, removes sorting and filtering, and is grey and ugly. What did it actually improve? 13 hours ago via web · powered by @socialditto

You get the idea.

Again, that’s not to say there aren’t people out there that actually do like it. Every now and then, you’ll come across a positive comment, but then again, that’s the nature of the web. People tend to speak up more when they’re upset.

I don’t think I’ve completely formulated my own opinion of the redesign yet. I’ll have to use it more, but I definitely like the mouseover play buttons.

Play Button

I also kind of like the side-scrolling functionality where you can just let your mouse sit there and browse titles as they hover by. While I’ve yet to experience it on a tablet, I can definitely see where this would be attractive on such a device.

Either way, most major redesigns on the web get similar reactions at first, and then people get used to them, so I doubt Netflix is too worried about losing users over this.

Is the Netflix redesign an improvement or a downgrade? Tell us what you think.

Netflix Redesign Rubs Many Users the Wrong Way
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  • Drax

    Called Netflix customer service to file a complaint and they directed me to the Netflix blog (http://blog.netflix.com/) to leave my feedback. The comments were maxed out at 5000 so I couldn’t post there. With so many people obviously hating the new design, why is it taking Netflix so long to make changes or at least provide a response to the negative feedback?

  • Kyle Wright

    I think Facebook’s users have become frozen into their environments; friends made, games played, etc etc. I notice that most of my Friends use to FB to share pointless observations and cues for comments. I think the Facebook works well when a small group of good and well-known friends play some banter and exchanges of jokes before they meet up at the pub. What FB needs is an inection of new users (East Africa, for example). Either way, eventually, I think FB will freeze and become static whereby users won’t searching for anyone or anything anymore, and they will only use FB to banter with their friends, as above, or if there is no one to talk to, to stop using it completely. Moreover, FB is, for me, becoming a waste of time, following other people’s quest of acknowledgement and attention makes me tired and cynical. Importantly for FB, user data will also freeze and slow down. I think FB can only adapt if it is prepared to take on Google and provide a social search engine of the web! Imagine! “See what your friends have been searching for” – mmmm, quite right re: privacy

    • GinsuVictim

      What the hell was all that?

      • http://www.webpronews.com/ Chris Crum

        Wrong article perhaps?

        • GinsuVictim

          Yeah, I realized that.

  • http://manifestyourdreamspublicity.com Curt Bizelli

    Its definitely different, but my philosophy is even the good takes time to get used to. It may not be all that bad. We’ll see!

    • Timothy

      One week of using it and it is horrible!!

  • http://www.msrawyh.com Ahmed
  • Yamal

    Not cool Netflix!!! The redesign is terrible!!!! Please change it back!!! The service provided by Netflix has been a part of my home since 2007 and I have never had anything to complain about. However, this “redesign” or more aptly put “CATASTROPHE” is the worst thing to happen in functionality and asthetics the world over, in human history!!! Change it back, please!!!!!!!!!!!!!

  • Art Cravener

    I’ve cancelled my Netflix subscription
    due to the new user interface.

  • ken

    canceling next billing cycle due to new WI interface, giving my money to hulu plus, bye bye

  • Dawn

    Speaking as a person who suffers from motion sickness, the new design actually makes me quite nauseous, and sadly I have to turn away from my screen until the row stops to view the titles.

  • Jim

    Amazon has looked and functioned basically the same for a decade. It is ugly, but incredibly usable. I wish more companies took their cue from the largest online retailer in the world.

  • http://www.nationwidestrippersconnection.com/ Lauren

    We all hate change sometimes…. it will grow on us :)

  • Robert

    It’s horribly done. The search is now ridiculous! For example, if I search for “Nightmare On Elm Street,” it brings up the first page of suggestions and none of them are A Nightmare On Elm Street! Luckily I have plenty to watch in my Instant Queue or I wouldn’t be able to find anything.

  • EJ

    I agree. I can’t stand the web site changes. Not only is it more difficult to search for movies, the scrolling feature is horrible. Aside from the common issues mentioned, the mouseover scrolling affects my vision. It becomes blurry trying to look at the poorly designed scrolling movie images. Lately I have resorted to just focusing on the stationary objects and just let the scroll move short distances. I hate it and combined with the plan changes, it’s very disappointing. I’m contemplating just dropping Netflix and just using Redbox or some other similar service.