Netflix User Woes Continue to Pile Up

Redesign backlash, content issues, followed by outage

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Netflix User Woes Continue to Pile Up
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The good times just keep rolling for Netflix users. The company recently launched a major redesign of its site, which has been met with an incredible amount of hostility from users, many of which have found little if any improvement, and are upset with the removal of some features. I’ve even quite a few complaints of motion sickness, due to the scrolling movie images that come with the new design.

Netflix was also recently named on a list of mobile apps with security vulnerabilities. More on that here.

On Friday, the company announced that it had lost its streaming Sony movies (temporarily). Pauline Fischer, VP of Content Acquisition, wrote on the company blog, “You may have noticed that Sony movies through StarzPlay are not currently available to watch instantly. This is the result of a temporary contract issue between Sony and Starz and, while these two valued partners work through their differences, we hope you are enjoying the wide variety of new movies and TV shows added daily. In the next few weeks, look for great movie titles like The Fighter,Skyline and Iron Man 2 as well as the first four seasons of Mad Men, all to watch instantly.”

Even if the titles come back soon, this does show how Netflix’s service is vulnerable to deals among third parties that are out of its control.

Last night, the site was hit with an outage. The website and streaming services of Netflix were down for at least three hours. They’re back up now, but still, things are quite back to normal yet for everyone. The last two tweets from the @Netflixhelps support Twitter account were:

Hi everyone, we’re working hard to bring the website and watch instantly back up. We’ll post again when everything is back online. 9 hours ago via TweetDeck · powered by @socialditto

The website and watch instantly are online, but some are still having issues with activating devices. We’ll have that fixed ASAP too. 6 hours ago via TweetDeck · powered by @socialditto

We’ve seen a lot of comments from Netflix users since the redesign, saying they would be canceling their accounts. The events, which have taken place since, have probably not done much to help retain these people. The good news for Netflix, is that people are watching more streaming content and less TV.

Netflix User Woes Continue to Pile Up
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  • http://www.reversestreetads.com Mike

    I’ve not been happy with my Netflix account for a few months now. I’ve put my account on hold for now, waiting to see if any improvements are made.

    I had the 1 dvd at a time & watch instantly sub. Every time they would send me a movie that was in my queue, the dvd would not even play. I put it in my dvd player and it would say invalid format or error on disc.

    I checked the dvd and saw all these scratches on the disc. I even told Netflix about this on the website. They sent me out another dvd and it still had scratches on it.

    I called customer service and told the lady I spoke with that they should check these dvd’s for scratches before they send them out. All she told me was that she would relay that message for me. Ha!

    And for the watch instantly movies, that’s a big joke! There’s not a lot of new releases that you can watch instantly and I was reading some where a while back that they were going to have more new releases that you can watch instantly. I even made a comment about this to the CSR I spoke with. She told me there were lots of movies I can watch instantly and she told me she would email me a link. When I opened the link, it was an endless list of an RSS feed of movies which I didn’t see any that were new releases.

    I canceled my Time Warner cable sub. over a year ago because I was tired of paying for having to watch the same movies over & over again. So I signed up for Netflix. Netflix needs to get their act together. I am very disappointed with the movies they have.

  • http://www.yabookshelf.com/ Melissa

    I live in Canada, so I only have the chance to subscribe to live streaming and it doesn’t include all of the same books as Americans can get. If anything, that is why I’d complain about Netflix. I don’t see anything wrong with the new design. I’m sure it’ll be like when Facebook redesigns something. People might complain, but it won’t stop them from using it (if that’s the only problem.)

  • Matt

    Netflix was great at first, but this redesign is terrible… The scroll is so slow! I think my honeymoon with netflix is over and it’s time to move on…

  • Ted

    Netflix Sucks and customer service is a joke.
    I’ll spend my money elsewhere.don’t support,
    A company that doesn’t care sheeple. Ha,ha.

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