Mass Effect 3 Ending Complaints Reach the FTC

    March 20, 2012
    Sean Patterson
    Comments are off for this post.

Bioware has taken a beating over the ending to its Mass Effect trilogy.

Now, Gamepur.com is reporting a least one fan is taking the complaints up the chain of command. User El_Spiko on the Bioware forums said:

“After reading through the list of promises about the ending of the game they made in their advertising campaign and PR interviews, it was clear that the product we got did not live up to any of those claims. This thread has a great compilation of their claims: “http://social.bioware.com/forum/1/topic/355/index/10056886″

Clearly, none fo these were represented in the ending. If anyone else wishes to file a complaint (the more there are the more likely the FTC will take action) just go to FTC.gov and fill out a complaint form in the Consumer Protection section. Here’s EA HQ’s address and phone number:
209 Redwood Shores Parkway
Redwood City, CA 94065
(650) 628-1500

This is not somethign [sic] I was happy to do, but after the terrible ending that was in no way the product that had been advertised to me and the lack of any kind of response from Bioware/EA to address this, I felt it was one of my only recourses. I’ll be returning my copy of the game before the end of my 30 day return policy if the ending still hasn’t been addressed by then.”

Filed a Better Business Bureau complaint as well. They can be found at BBB.org. The BBB will at the very least notify EA of any complaints they recieve, so every complaint filed is something that EA will hear about.”

As serious as EL_Spiko’s suggestion may have been, the idea garnered almost nothing but ridicule on Twitter:

hey haters i’m glad all your impotent nerd rage has basically spoiled mass effect 3 for me, i’m filing an FTC complaint against the internet 1 day ago via TweetDeck ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

Really people? Just because you’re butt hurt over the ending of @masseffect is no reason to take it to the FCC or whatever it’s called 1 day ago via Echofon ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

Lol someone reported the Mass Effect 3 ending to the FTC xD 1 hour ago via Twitter for iPhone ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

Really, Mass Effect fans? Asking to change the ending is one thing, but THIS?!?! #whywecanthavenicethings http://t.co/E6m3lpsZ 3 days ago via Tweet Button ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

Gamers are filing FTC complaints against EA because of Mass Effect 3’s ending. Said gamers are pathetic little children. 3 days ago via TweetDeck ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

If this guy can file an FTC complaint about the end of Mass Effect 3, then some of us should get together about The Killing… 3 days ago via web ·  Reply ·  Retweet ·  Favorite · powered by @socialditto

  • fox

    What a joke. Chnage. The ending for what? Because you didn’t like dying or as Bioware says “making the ultimate sacrific” which is what they also promised that we would have to do.

    • TheFleetingChance

      Actually most people dislike the endings its numerous plot holes, but its not because people want Shepard to survive. This is you jumping to conclusions. A couple of these I will list here:

      1 If the kid is the citadel, why didn’t it need Sovereign to open it in ME1?

      2 How is Shepard breathing without a helmet?

      3 Why did Joker desert you?

      4 How did your squad magically teleport to the Normandy?

      5 The kid created robots to kill people so they wouldn’t be killed by robots

      6 Characterization of the characters are broken

      Although this has gone too far, you can’t just file us as children who want a happy ending, thats not true, in fact I love thought-provoking endings, except Mass Effect 3 left me with a bad taste in my mouth.

  • Celidus

    The people bashing the FTC filers most likely haven’t played Mass Effect 3 or even slightly interested in it and are therefore, most probably ignorant as to the reason ‘why’ people are filing complaints.

    It’s not because they don’t like how the story turned out. It’s because they aren’t ‘allowed’ to find out how the story turned out. After paying for the game and after Bioware making a list of promises which they flat out lied about, gamers are finding that they can not get the full and proper ending without being forced to spend large amounts of time in the multiplayer mode.

    It’s tantamount to purchasing a car that gets 30 mpg but only finding out after you purchased it that you only get that mileage if you drive on the manufacturers predetermined course.

    That’s why people are filing complaints.

    • Lex Ryan

      Actually the multiplayer is irrelevant, all it does is give you a maximum of a 100% bonus to your “readiness”, which you can also achieve without the bonus by doing more side quests in single player. Not only that, but the endings are indeed VERY different when you think about it, and as a huge fan of the series I personally loved the ending, so way to go Bioware!

      • Ty

        It is not possible to get 100% readiness just by doing side quests. I completely nearly every side quest and was still hovering around 3600 readiness. The multiplayer is defaulted as cutting your readiness in half. That said, I actually enjoy the multiplayer. Still lame though, not what they promised. I like to finish the campaign first, then start on multiplayer.

        And no, the endings are not different. They differ in their suggestions for the future maybe, but cutscene for cutscene they’re nearly identical. Choose your color. They shouldn’t be different when you think about it, they should just be different, period! I refuse to believe an true die hard fan would actually be satisfied with the ending. I’m not saying it’s the worst ending ever, but it just came across as plain lazy on their parts. It was very anticlimactic.

  • james

    It wasn’t just a “bad ending.” it was a terrible ending. The bad ending gets more notice, because the series is generally so good, but even if it was the end to a bad stand alone game, it would *STILL* be considered poor, people would merely be saying that, “the ending, like the rest of the game was rushed, shallow, and poorly executed”, as opposed to saying that it ruins an otherwise good game.

  • http://beardseye.blogspot.com/ Vojislav Stojkovic

    Oh, come on. We’re supposed to judge the guy’s actions based on what people are saying on Twitter? Seriously? Can anyone say “echo chamber” or “survivor bias”?

    I applaud Matt Helgeson for trying to get the message through. I suspect he’s not really expecting FTC to come charging in and save the day. I suspect he wants to draw attention to the problem the fans are facing here.

    Sure, we might not have the *legal* right to demand the change, but I believe we’ve earned the *moral* right. Artistic integrity is a thing to respect, but videogames have changed the equation. It’s time for videogame artists to ask themselves this question: are players just audience?

    • Brett

      Moral right? No, dude….you don’t have that, and yes, by definition players are just the audience. You didn’t make the game, you played it. To feel entitled, simply because you beat the game just makes you an ignorant person.

      • Justin

        @ Brett

        Are you mentally inept? In several of the interviews, quoted in the above link, they SAY that the players are part of the game. They openly admit to using fan ideas in the game and taking into consideration what the fans want to see (I.E. love scenes for Tali and the like). We are not just an audience at that point seeing we have invested the time, creativity, emotional connections, and money to the trilogy. The only thing we haven’t done is sat down and actually CREATED the game with Bioware. If that doesn’t moral entitlement, then what does? Do I have to suck off the fucking game developers before I’m allowed to complain about a set of 3 endings that a seven year old could have thought up? Or is it the fact that they openly say they’re won’t just be an “A,B, and C ending…”, then proceed to give us EXACTLY that, that makes it so we have no entitlement here?

  • Matthew

    What would all of you do if you bought a product that failed to live up to HALF of what you where promised? Would you not be very vocal about your displeasure and want the people who made said product to fix it and live up to what they promised. Watch this, it will explain in detail WHY we feel we have be lied to and why Bioware needs to fix their Mistake. http://www.youtube.com/watch?v=4H_A7SeawU4

    Now, in regards to the gentleman who complained to the BBB and FCC, i give him props. I’m sure as was mentioned in a previous comment that he was not expecting the government to really step in, but he was attempting to make a point that THIS IS UNACCEPTABLE!!! And he wanted to let Bioware know that he was seriously disappointed about being lied to. Hell i was furious, but for people to ridicule this guy for exercising his rights under the law is ludicrous. Wake up people!