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Hey Facebook, Fix Your Takedown Notice Practices!

Users hope recent events get Facebook's attention

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It seems like Facebook can’t catch a break lately. Between legal issues from accused spammer David Fagin and minor Justin Nastro, the search network is also catching a bit of flack after it took down pages of some popular tech sites. Ars Technica and Redmond Pie were among the Facebook pages taken down based on copyright infringement claims.

Should Facebook have taken down these pages?  Tell us what you think.

In Facebook’s defense, it is required under the DMCA to respond to copyright infringement notices. However, users are speaking out and saying that it could do more to make its process accurate and effective. Security research firm Sophos has criticized Facebook on privacy before but is also saying it needs to verify both the accuser and the accused before it takes action.

“It seems like the existing system is almost welcoming abusive people that want to take out revenge on a page that they don’t like,” said Chester Wisniewski, Sr. Security Advisor at Sophos.

Facebook has established itself as an important source of traffic that businesses have come to rely on. As a result, a sudden takedown could have a very negative impact on their brand.

“Facebook needs to remember that they’re not exactly a court of law here, so you should have the right to know who’s making accusations against you, if it might result in disrupting your business,” he said.

Facebook, as Wisniewski pointed out, is interesting because its users are not its customers. Instead, its customers are the businesses and advertisers that provide actual financial support for the company. As a result, the users don’t, typically, have much of an impact on Facebook when they create groups that make demands at the company.

“If Facebook wants to maintain the number of users interacting with its company, generating this revenue for themselves, they really need to look at how they can better protect these businesses against these types of attacks no one wants to bet their business against these types of attacks,” Wisniewski added.

In other words, he is saying that businesses and advertisers need to voice these concerns to let Facebook know that their financial resources want better policies in regards to taking down pages.

Do you think this will get Facebook’s attention?

Hey Facebook, Fix Your Takedown Notice Practices!
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  • http://www.crispthinking.com Oxana

    I completely agree with Abby’s standpoint. If Facebook wants businesses to continue to advertise on the site, they are going to need to invest in a scalable moderation strategy.

  • http://www.brickmarketing.com/website-internet-marketing.htm Nick Stamoulis

    I appreciate that Facebook takes copyright infringement claims seriously, but their current process seems very susceptible to abuse. Any angry customer or unscrupulous competitor could take down a site;s page without much effort and little chance for the company to defend itself. They need to more closely monitor their process to make sure spammers don’t take advantage of it.

  • Jack

    I am so tired of Facebook and all of its non sense policy and rules… who the hell they think they are.. in the last year, I have closed my personal account with them and life has been alot more social and better.. how ironic!! you have to let go of Facebook to become social these days.. wasn’t that what it was all about to began with or was it the CIA collecting information from around the world.. either way, FB sucks!!

  • http://thewebsensesolution.com Jon

    I don’t think there is any way to properly manage growth of the scale they have experienced in such a short time frame. It becomes a trial and error learning experience, and they will either learn or lose.

  • Bikk

    I’m not even sure why anyone would want to use Facebook. I signed up and tried to friend some people and after seven attempts I get a notice that I as suspended for two days from friending anyone. After two days I tried again and after eight clicks, I got a notice saying I was suspended from friending anyone for four days. WTF? These were all people I knew. Why the Hell would a program do that? Screw Facebook. You can have it. I now call it “Fuckedbook”.

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