Breaking: Verizon Responds to Data Outage

    December 21, 2011

This morning we reported on a massive outage that was plaguing Verizon’s data network nationwide. Reports were flying on Twitter and on Verizon’s support forum that customers were getting no data connection on their Verizon Wireless phones. Most reports seemed to indicate that both the 4G LTE and 3G networks were down, though the 3G network does not seem to have been hit as hard.

As part of that story I sent a request for comment to Verizon Wireless. They had this to say:

Verizon Wireless 4G LTE service is returning to normal this morning after company engineers worked to resolve an issue with the 4G network during the early morning hours today. Throughout this time, 4G LTE customers were able to make voice calls and send and receive text messages. The 3G data network operated normally.

While the spokesperson’s statement about the 3G network doesn’t seem to jive with what customers on the support forum were saying, it is nice to finally have some sort of statement from the company. The latest reports on the original support forum thread seem to indicate that the network is in the process of coming back online. Hopefully Verizon customers will be back to normal service soon.

This is actually the second such outage in recent memory. Just two weeks ago (when the support thread was started) Verizon suffered another major data network outage two weeks ago that lasted for most of a day.

Were you affected by today’s outage? If so, have you gotten service back? Let us know in the comments.