Salesforce Acquisition of Radian6 Complete

In late March, Salesforce announced it was acquiring Radian6 for $276 million in cash and $50 million in stock with the founders also getting $10 million in stock and $4 million in cash. Today, the company announced that the acquisition…

Salesforce Service Cloud 3 Unveiled, Social Customer Interaction Emphasized

It seems like only yesterday that Salesforce was talking up Cloud 2. Now, today, they’ve unveiled Service Cloud 3, the company’s next-generation social contact centers, which will let companies interact with customers on "any social community". That means Facebook, Twitter, and any other social network via social media monitoring software Radian6. However, it’s just supporting Twitter out of the box, from the sound of it.