Google is giving Google Voice a much-needed update, adding three-way calling, as well as a refreshed user interface.
Google Voice is one of the company’s oldest VoIP solutions. It’s been a long time since it received a major update, but Google is finally giving it a bit of a refresh, and adding features that really matter.
In a Google Workspace Updates blog, the company says it is adding three-way calling to the venerable VoIP app.
Three way calling makes it easier to connect callers onward with more relevant parties or loop in additional parties to keep the conversation moving. This includes situations such as:
- Bringing in a translator for multilingual conversations
- Including legal counsel directly to advise on relevant discussions
- Facilitating smoother call transfers by introducing the receiving party
To host a call with three participants by merging two calls together – Select “Add” to lookup the contact you wish to add to the call and then “Merge” to bring the calls together.
You’ll notice that the “Add” and “Merge” options are prominent and easily accessible, which is a key theme across the refreshed in-call user interface. The update brings a consistent look and feel for Voice across all of your devices, an intuitive call layout, similar to Google Meet, and improved placement of key call controls.
Starting from the top, you’ll find notifications, such as a call participant on hold. Moving down to call controls, your primary actions like the keypad and mute button, are prominently highlighted, while secondary actions like transfer, hold, and merge, are easily accessible.
Three-way calling will be available for Voice Starter, Voice Standard, and Voice Premier subscriptions, as well as SIP Link Standard and SIP Link Premier customers.