Each time we take a look at technology we look at all of the options, says Domino’s CEO Ritch Allison. “Do we build it? Do we partner? Do we go out and buy something. For the things that are really core to our business like our point-of-sale system and our digital ordering capabilities, we believe we have to own those.
We just launched a new consumer site that lets our agents collaborate with their clients, says Compass founder and CEO Robert Reffkin. It has features such as AI-driven recommendations exactly for the buyer. Based on everything that they’re searching it makes recommendations.
“Retailers and brands took advantage of the buzz, the demand, the awareness, that Amazon has created and really rode that wave for great growth,” says Rob Garf, VP of Industry Strategy and Insights for Salesforce. “Retailers didn’t just ignore Prime Day, but they leaned into it.”
“As we continue to grow and invest in our brand more and more people are sharing their vehicles,” says Turo CEO Andre Haddad. “With our app, you can actually share your car so that you can earn money when you’re not using your car. We’re hoping to be in the next few years in the same realm as ride-sharing and home-sharing.”
“Virtual restaurants is a very interesting initiative,” says Uber Eats EMEA head Rodrigo Arevalo. “Basically by leveraging the data on our platform, we can partner with other restaurants in order to cuisine types that only exist on food delivery platforms.”
“We have something brand-new we call the Commerce Page Designer,” says Mike Micucci, CommerceCloud CEO…
“We’re enabling what we call this new era of hospitality,” says Toast CEO Chris Comparato. “We’re investing heavily in R&D. This is a massive opportunity and the restaurant community is a massive market. The market is untapped and we’re in the early days of a major transformation across the entire industry.”
The real secret to Venmo is that it’s not just a payment transaction, it’s really a social experience, says PayPal CEO Dan Schulman. “It really is tying into this desire in the millennial generation to tie into your social network,” noted Schulman. “It’s really a social experience.”
There is nothing short of a revolution happening in the food marketplace today and it is not a quiet one, says Walter Robb, the former co-CEO of Whole Foods. “It is disrupting things left and right, all the way up the value chain back into the farmer’s field,” says Robb.
Whether it’s for a popular mobile app, an online video game with millions of users, or a huge ecommerce platform, they all rely on critical New Relic insights to keep revenue flowing.
Starbucks CEO Kevin Johnson isn’t worried about competitors in the fast-growing coffee market in China. Starbucks has nearly 3,700 stores in China already and is generating double-digit transaction growth. For Starbucks, their growth in China continues to be driven by providing a unique customer experience that is like no other in their industry.
Kroger and all retailers are fast becoming tech companies and thus have the difficult task of competing with companies like Facebook for top tech talent. According to Kroger CEO Rodney McMullen, one of their secrets to recruiting software engineers is the promise of more responsibility quicker than anywhere else.
Motorola Solutions CEO Greg Brown explains how China went from a great business opportunity in the mid-1980s to an intellectual property stealing concern following their acceptance into the WTO in 2001.