SAN RAMON, Calif.—Dialpad, an AI-powered communications platform, has forged a global distribution partnership with TD SYNNEX, the technology solutions aggregator traded on the New York Stock Exchange as SNX. Announced on January 22, 2026, the alliance equips TD SYNNEX’s vast network of partners with Dialpad’s unified communications as a service (UCaaS), contact center as a service (CCaaS), and agentic AI tools, targeting businesses across international markets.

The deal positions Dialpad’s offerings within TD SYNNEX’s edge-to-cloud portfolio, enabling resellers, managed service providers, and systems integrators to bundle AI-enhanced communications into broader technology stacks. “Dialpad’s AI-first innovation and proven leadership in agentic communications perfectly align with our mission to empower partners with best-in-class technology solutions,” said Cheryl Neal, vice president of new vendor acquisition at TD SYNNEX, in the announcement (Business Wire).

Dana Dempsey, regional vice president of partner sales at Dialpad, emphasized the strategic fit: “Partnering with TD SYNNEX allows us to rapidly extend the power of Agentic AI to partners and businesses in new markets. TD SYNNEX has long been at the center of the technology ecosystem, helping partners deliver transformational solutions to their customers.” This collaboration leverages TD SYNNEX’s Click to Run solutions for streamlined deployment.

Agentic AI’s Proactive Edge

Agentic AI represents a shift from reactive systems like chatbots to autonomous agents that perceive context, reason through tasks, and execute actions without constant human input. Dialpad’s implementation allows these agents to handle scheduling, order tracking, refunds, and more, resolving up to 70% of customer requests independently on deployment, according to the company. Built on billions of minutes of proprietary conversation data, Dialpad’s platform uses a model-mix architecture to optimize for speed and accuracy across voice and text channels.

In contact centers, agentic AI monitors sentiment in real time, automates repetitive tasks, and escalates complex issues with full context to human agents. “Dialpad’s Agentic AI replaces passive retrieval with autonomous action,” the company stated in its October 2025 launch announcement, highlighting no-code tools for rapid agent development (Dialpad press release). Partners via TD SYNNEX can now integrate these capabilities to enhance client interactions globally.

This technology draws from DialpadGPT, a large language model trained on over 11 billion minutes of business conversations, ensuring outputs are precise and secure. Customers such as Randstad, Nasdaq, and T-Mobile already use Dialpad for AI-enhanced experiences.

TD SYNNEX’s Distribution Muscle

TD SYNNEX, with its extensive ecosystem, simplifies technology deployment for partners worldwide. The distributor’s portfolio spans infrastructure, cloud, networking, and software, now incorporating Dialpad to address communications gaps. “This partnership creates new opportunities for our partners to deliver business value through AI-enhanced communications,” Neal added (MarTech Series).

The agreement expands Dialpad’s reach beyond direct sales, tapping TD SYNNEX’s enablement programs. Resellers gain access to training, marketing support, and integration tools, positioning them to upsell agentic AI alongside hardware and cloud services. Coverage includes North America, Europe, Asia-Pacific, and Latin America, where demand for AI-driven customer experience tools is surging.

TD SYNNEX’s own AI investments, such as the agentic AI-enhanced Digital Bridge sales platform launched in 2025, complement the partnership. That tool provides real-time insights during partner-customer interactions in Microsoft Teams or Outlook, accelerating deals—a synergy that could amplify Dialpad’s adoption.

Dialpad’s Proven Foundation

Dialpad, backed by investors including Andreessen Horowitz, GV, ICONIQ Capital, T-Mobile, and OMERS, has evolved from a cloud phone provider to an agentic AI leader. Its platform unifies calling, messaging, and meetings with native AI for real-time coaching and analytics. The agentic layer, launched in October 2025, enables low-code creation of agents for verticals like retail, recruiting, and healthcare, handling HIPAA-compliant tasks autonomously.

Early adopters report streamlined workflows, with AI agents triaging inquiries and freeing humans for high-value engagements. “Our AI Agents come equipped with the core skills businesses need to deliver seamless customer experiences,” Dialpad notes on its site (Dialpad). Security features like role-based access and data retention ensure enterprise readiness.

Competitors such as Genesys and NICE offer AI assistance, but Dialpad differentiates with native, conversation-trained models and seamless human-AI handoffs. The TD SYNNEX deal accelerates channel-led growth, critical as UCaaS and CCaaS markets expand amid AI hype.

Strategic Implications for Partners

For channel partners, the partnership unlocks recurring revenue from Dialpad’s subscription model while bundling with TD SYNNEX’s hardware and services. Managed service providers can deploy Dialpad as part of edge-to-cloud stacks, targeting SMBs and enterprises modernizing communications. Initial coverage focuses on high-growth regions, with enablement resources to drive quick wins.

Industry observers note the timing aligns with agentic AI’s momentum. TD SYNNEX CEO Patrick Zammit highlighted similar tools’ productivity gains in CRN interviews, stating, “We are taking partnership with our customers to the next level” via AI (CRN). Dialpad founder Craig Walker echoed this, calling agentic AI a “major driver of partner engagement” (CRN).

As enterprises prioritize AI for cost savings and differentiation, this alliance positions TD SYNNEX partners to capture share in the $50 billion-plus UCaaS/CCaaS sector, blending autonomy with human oversight for resilient operations.

Global Rollout and Early Momentum

The partnership activates immediately, with TD SYNNEX integrating Dialpad into its catalogs and partner portals. Coverage spans key markets, leveraging TD SYNNEX’s logistics for rapid fulfillment. Comms Business reported the deal’s focus on simplifying connections and elevating interactions through AI (Comms Business).

Telecompaper confirmed the worldwide scope, allowing TD SYNNEX partners to offer Dialpad’s full suite (Telecompaper). On X, industry accounts shared the news, signaling channel buzz, though broader reactions remain nascent given the announcement’s recency.

Challenges include integration with legacy systems and proving ROI amid AI skepticism, but Dialpad’s no-code tools and TD SYNNEX’s support mitigate these. The duo aims to redefine business conversations, one autonomous action at a time.