Cannon has suffered a crippling ransomware attack, impacting numerous services and resulting in data loss and theft.

Cannon’s online photo and video storage service experienced a nearly week-long outage, as well as data loss for customers using the 10GB of free storage Canon offered. Despite the obvious problems, Canon was tightlipped about the issue, and refused to comment.

In response, BleepingComputer set out to investigate. A source confirmed to BleepingComputer that Canon’s email, Microsoft Teams and other applications were all experiencing outages. BleepingComputer was also able to obtain a partial copy of a Maze ransomware note Canon allegedly received. After reaching out to Maze, Maze operators confirmed to the publication they had successfully breached Canon, although denied they were responsible for issues with the image site that initially prompted BleepingComputer to investigate. The hackers also claimed to have stolen some 10TB of data, including private databases.

If the ransomware attack is as bad as the Maze operators are claiming, Canon is in a tough spot. While it’s understandable that they wouldn’t want to reveal details about the attack, being as tightlipped as they have been will likely backfire in the long run.