Yahoo Mail Gets Another Redesign (Already)

    October 13, 2013
    Chris Crum
    Comments are off for this post.

Yahoo has launched another major redesign of Yahoo Mail. This isn’t incredibly surprising, given that the last one didn’t go over all that well with users.

Yahoo Mail user? What do you think of the new design? Let us know in the comments.

It would seem like a refresh is just what Yahoo Mail needed after all the backlash over the past several months, but judging on the reaction so far from the new design, this wasn’t the answer users were looking for. This is an updated version of this article, and you can see all the comments that have flooded in below.

With the new design, Yahoo is throwing in a free 1 TB of storage. You would think that would help ease the pain, but people seem to just want the old Yahoo Mail back.

The new Yahoo Mail follows Gmail’s lead, and offers users conversations view and themes (including curated Flickr photos). This is across the desktop version and the mobile apps.

Yahoo  Mail

Yahoo Mail

Yahoo Mail on Mobile

Yahoo Mail on Mobile

If you select a theme on one device, it will update across all your devices.

Yahoo has turned functions like searching, starring and deleting emails into “one-click” actions, which appear when the user hovers over an email. The left-hand toolbar is also now able to be collapsed.

In addition to the new free storage, users are also getting some other free features that used to only be available for paying Mail Plus customers. These include disposable email addresses, enhanced filters and automatic message forwarding. You can use up to 200 filters, which is twice as many as before. It also now includes offline access with POP, so you can download your messages using a desktop email app.

Mail Plus is no longer being offered to new users, but you can still use it for the same price if you already have been. You can also request a refund if you like. Yahoo now has another premium service called Yahoo Ad Free Email. This costs $49.99 a year for an account.

To start out, the new design is available for the desktop in English in the US, Canada, UK, Philippines, Malaysia, India, Ireland, New Zealand and South Africa. More countries and languages will come later. The mobile apps are available globally immediately on iOS, Android and Windows 8.

Meanwhile, we’ve been seeing some complaints that Yahoo has been deleting contacts from people’s accounts due to its email address recycling program. In some cases, however, they’re deleting valid addresses.

Share your thoughts about the new Yahoo Mail in the comments.

Images: Yahoo

  • Jeff T

    Will Mail Plus expire at the end of my subscription period, or renew automatically. If it will expire, I need to pull off all my old mail from Yahoo Plus and get my own mail service at GoDaddy for less money per year or just use gmail.

    Not everything is better because it’s different. Look at Obamacare, it’s different, and it costs too much, isn’t affordable, is about insurance not health care, and it’s bankrupting the country. And it doesn’t improve on health care.

    • wookie

      “or just use gmail”

      Do you realize that the new Yahoo looks and works almost like gmail? So, why would you want to use gmail after abandoning YahooMail.

      I actually like the changes, but I think there should be some option to allow people who don’t like the new format to revert back to the old format. And vice versa.

      • M. Fogarty

        Absolutely confusing and overloaded with too-cute gimmicks. First, turning emails into dramatic scripts is a loser. Second, what is it with Me???? I am not a kid. Third, I don’t want my sents blended into my inbox. FINALLY, ditch the first line of emails on the same page as the subject. The page is overloaded. Ever hearof simplicity?

        • JS

          Hi, you can disable conversations in settings/viewing emails to halt the “me” and the grouping of emails. Also, If you want to go back to the pre-this week version of Yahoo mail, do this:

          1.) Click the little wheel on top right corner of yahoo mail then click “Settings”, then “Viewing Email” then click on the box at the bottom that says “Basic” and your screen will immediately update to a more basic version of Yahoo mail

          2.) Click the “Back” button on your browser, and you will be returned to the original Mail Plus version of Yahoo with the TABS.

          I have done this using Internet Explorer, Firefox, and Safari & it works every time. Bad news is if you refresh your browser or close mail & reopen, you will have to repeat these steps to get mail back to this version every time, but it’s better than using the new Yahoo interface!!!

          • char

            thats bs. if you click back button you are of course brought back wherever you were before you clicked back button. what in the world do you mean?

          • rvo

            Brilliant! Thank you for this elegant solution!

          • Reggie Jackson

            Re item 2: I’m going to go out on a limb and say you left something out.

          • kvander

            This worked for me. The only thing left out was to click “Accept” after clicking the Back button. Thank you!!! (Char, maybe before you make disparaging remarks, just try the solution. IT WORKS!)

          • Karl

            Thank you very much! This is a great relief because the new version of yahoo mail is more than confusing and not suitable for working seriously.

          • gordon booker

            You are a Hero !
            The new yahoo mail had been getting me more and more wound up.
            10+years of being perfectly happy with it and then they completely messed it up. I had thought there was no way back – but JOY ! this works. Thank You.

          • imam aditya effendi

            Thank you!

          • TK

            Thank you, thank you, thank you!

          • Deanna

            I’d found that fix and have really appreciated getting most of the functions and look of the old version back including tabs. Today however, it’s not working. Anyone else finding that it did work but doesn’t seem to now?

            If they’ve cut us off from being able to do this, I’m going back to looking for a new email program.

            Has anyone heard if there’s been any response at all from Yahoo in regards to ALL the complaints and requests that they let people choose to go back to the old version?

          • Wharton

            Went back to basic mail, but all the font features were missing. So were the emoticons and other features I had grown accustomed to using.
            Nevertheless, thanks for your advice on how to get around the latest unwanted “improvement” from Yahoo.
            Cheers – Wharton

          • Starfish

            JS, this no longer works. What do we do?

          • WR

            Hate the so called new version and grateful I found directions here to undo it. If I wanted gmail I would have signed up for gmail! I am really getting tired of being told what is better for me and I appears I have no choice in the decision. Thanks again.

          • David

            It is not true that you can revert to the old Tab version of Yahoo. The Basic setting returns to a version that is so useless and old that I don’t even remember ever seeing such a primitive version of any email…and I’ve been on the internet since 1998. I usually welcome new versions and am no opposed to intelligent change, but this new version is complete garbage. The tab version was the best thing they’d ever done to yahoo and the most short lived. How stupid is that?!

          • Bernice

            Very very sad this and the other work around to switch back and forth between basic and new a few times isn’t working anymore.

            Anyone have other ideas how to get the old one back?

          • Mac Keogh

            This didn’t work for me? advise?

          • maria

            This worked a treat for almost a month, but is now just going back to the previous page in the non basic layout. In any browser. Alas! Any other solutions out there? I am now spending hours dealing with mail & dreading opening Yahoo…

          • susan

            The new Yahoo feature called “Conversations” should be called “Interventions” instead, because Yahoo is intervening and deciding we should ALL be part of the conversation.
            I disabled the conversation feature (under Settings, Viewing Email) after discovering that apparently, whenever I forward an email, the person whose email I forwarded is then included in the “conversation”!

          • Jasmin

            Reggie, This worked for me BUT you’re right that something is missing from Step 2. You have to click on SAVE on the lower right for it to do go through.

          • Anna

            Regrettably the change is not persistent. I haven’t figured out how many logout/login sequences it takes, but every x number of logouts, I’ll log in and find the ‘NEW Yahoo Mail’ replacing my selection of ‘classic mail’

          • Sheri

            BLESS YOU for putting the instructions for returning to the Basic view in Yahoo mail! I was ready to scream with the new version!


          • Cheryl

            Hi js, i did that snd yahoo is punishing us by going back to what it was in 1996, the basic msil instead of the classic mail, which was eorking fine till MAYER LOUSED IT UP.
            The BASIC VERSION is unacceptablr, no font, no highlight, no way to add emsil addresses except opening the address book. I was firced to go back to this annoying
            New version. We should protest, gmsil is a pos, im using aol now, i still use yahoo over gmsil coz its more secure, google admitted freely they read yr mail.

          • sonshyne

            Thanks it worked for me and I am a computer novice!

          • Bill

            It is not working for me. I get the same thing, no change. The back button belongs to the browser, Firefox that is. For me Yahoo7 is playing up, I cannot download attachments it sent my legitimate messages to spam folder, etc. You cannot contact them for support and the information they provide you get lost in it all. Waste of time.

          • http://www.oeclassic.com Roger

            You can still use the Tabbed version but only with Internet Explorer. This is the only workaround that still works as of Dec 2013.

            This doesn’t work with other browsers Only IE.

            First, disable Conversations in Mail View Settings if you haven’t already.

            Then go to Compatibility View Settings in Internet Explorer Tools Menu, [press (Alt + T) then press B], and add Yahoo.com to Compatibility View Settings.

            Now you can enjoy the old Tab mail version again.

        • Jasmin

          You hit the nail right on the head! These are my complaints about the new Yahoo Mail exactly.

        • EAKS

          Completely agree – my exact problem – Ya hellll !

        • deedeemao

          WHY in the @%#!!! can’t yahoo just offer Yahoo Classic as an option???

          Yahoo mail was NOT BROKE until they tried to fix it.

        • Mamapolepole

          I can’t find out in the new, awful version of e-mail where to attach a photo. There is no place to click on attach. Also, the bold, underline, emoticons, etc., are missing completely. I’m gong to have to find another e-mail service although I don’t want to. Please put to old version back. This one is not usable.

        • Macman

          I totally agree. Way too much fluff overshadowing substance. Just think if someone else is reading my email, it wouldn’t be ME. lol Yahoo should consider READER and SENDER. What a mess.

      • carol

        absolutely, I am 81 yrs.old and I don’t adapt to things
        to easy,just let me keep the one I have been useing for
        the last 5 yrs.

      • carol

        absolutely, I am 81 yrs.old and I don’t adapt to things
        to easy,just let me keep the one I have been useing for
        the last 5 yrs.

    • Aida Crusan

      I am 77 years old. I help my Toastmasters Club. One of the biggest problem I have is when I try to forward something with an attachment, I just want to forward the attachment, and I have tried for days to erase the history of the email. It iis nice to have an email with all the replies to the email, but it is a headache trying to erase the history!! Can you explain?

    • deedeemao

      Yahoo mail was not broke until they tried to fix it.

      Bring back Yahoo Classic as an option.

    • anne

      I hate the new format. Wish I could change it back.

  • http://Yahoomail ann

    This new site is HORRIBLE!!! Give me the old one back!!!

  • J.H.

    ARGH!!! I hate this layout! I want my e-mails where they were, all lined up and not grouped together, and the folders where they were! Just leave things alone! >:\

    • J.H.

      Ok, I fixed the one stupid thing, by unclicking “enable conversations” in settings…Why would they make it more difficult to see what new e-mails one has by hiding the folders I’ve made? It’s so annoying to have to click on yet another thing. >:\

    • JS

      If you want to go back to the pre-this week version, do this:

      1.) Click the little wheel on top right corner of yahoo mail then click “Settings”, then “Viewing Email” then click on the box at the bottom that says “Basic” and your screen will immediately update to a more basic version of Yahoo mail

      2.) Click the “Back” button on your browser, and you will be returned to the original Mail Plus version of Yahoo with the TABS.

      I have done this using Internet Explorer, Firefox, and Safari & it works every time. Bad news is if you refresh your browser or close mail & reopen, you will have to repeat these steps to get mail back to this version every time, but it’s better than using the new Yahoo interface!!!

      • Joanne Kelly

        Thanks for the info. Changed the settings back. Bloody awful it was but So much better the old way. Cheers

  • murray

    Agreed. The new site is horrible! Where have my folders gone?

    • yahoo user since 1998

      I had the same question. Just click on “Folders”, under “Trash”.

      • Chris

        I can’t get in to view the emails in any folders – the folder list is there under Trash – But how do I actually open the folder and view its contents ??

        • Chris

          Opening/viewing folders problem – this looks like it may be a compatibility problem with Firefox. Other browsers seem ok. Any solutions to make it work on Firefox anyone?!

          • DJW133

            I had the same problem, using IE10. I solved it by going into Settings; Viewing emails; un-tick box Enable Conversations.

            My first solution had been to by using Settings; Viewing emails; Mail Version – Basic.

  • Brian Hannon

    I don’t need it to tell me that “Me” was in the email thread – just tell me who the email is from!!

    How does Yahoo consider it an improvement that I have to re-learn the whole mail page and spend time searching around for things that were there an hour ago?

    Worst. Design. Ever.

  • yahoo user since 1998

    I fully agree that the new lay out if very far from any real improvement. It is a pity because just before the new big change I was about to ungrade to Yahoo Plus. Now, I am really hesitant to do it to Yahoo Ad Free.

    I don’t need to read “Me” in every message, I don’t need to see the “Conversations” (I don’t use e-mail to chat!), it also requires more concentration from the user to filter or read e-mails when opeining a session. I honestly see zero improvement.

    Until now, I have been one of yahoo users trying to keep loyal to what had worked for me. I don’t think that I will keep it as my main account any more. Is yahoo interested to keep older customers, or trying to only get new ones, and I wonder where from?

    Many have kept yahoo because we liked it better than gmail.

    I also find it annoying that the change has been introduced without notice.

  • Paul Griffin

    Does this even work in Chrome? I’ve had to download Safari just to check my emails!

  • Chris

    How do I compose more than one email at once with this horrendous new redesign? With the previous layout, I could be working on a number of emails at the same time and switch between the tabs at the top of the window. Whilst composing an email previously, I could also go back into my inbox or sent folder to check certain information and then go back to my email to carry on writing. WHY IS THIS NOW NOT POSSIBLE? I’m fed up with Yahoo changing their layout without any prior warning and with no instructions as to how you can make their new monstrosity workable. ANY HELP WOULD BE GREATLY APPRECIATED!

    • Dean Donnelly

      Echo’ing Everyones Frustration,
      Loyal Yahoo User since Mid 90’s
      TABS were essential in a home business scenario…
      Always composing multiple emails at once with this redesign…NADA
      Forced to ABORT YAHOO and Forward all mail to a Tab/Business focused mail Client
      YAHOO Fail without any prior warning
      options to return to what we’ve had for ages
      Email Disaster in progress!

      • JS

        If you want to go back to the pre-this week version of Yahoo mail, do this:

        1.) Click the little wheel on top right corner of yahoo mail then click “Settings”, then “Viewing Email” then click on the box at the bottom that says “Basic” and your screen will immediately update to a more basic version of Yahoo mail

        2.) Click the “Back” button on your browser, and you will be returned to the original Mail Plus version of Yahoo with the TABS.

        I have done this using Internet Explorer, Firefox, and Safari & it works every time. Bad news is if you refresh your browser or close mail & reopen, you will have to repeat these steps to get mail back to this version every time, but it’s better than using the new Yahoo interface!!!

        • Mary

          I tried this in Chrome. It looks more like the old days. Now, I can see the Contacts tab, and a second tab. But I can’t compose an email and see my inbox at the same time. So, not really able to have 4-5 emails going at once…tabs basically don’t work. Also, can’t see preview pane from inbox. Any suggestions?

      • dva

        what are you using with Tabs? I, like you, am desperate for that function.

    • dva

      I couldn’t agree more with all your points. I mean, browsers allow for multiple tabs for multiple websites…we can also have multiple programs/apps open at once without having to close one to open another. Absolutely the worst design ever.

  • R Hoffman

    The new version of Yahoo email is so hard to use it sucks.

    • Kathy

      This new format that Yahoo has decided is an improvement has me searching for another e-mail provider. I can type an entire paragraph and it will take close to 3 minutes to show up on the page. My computer slows down when I have Yahoo mail open. I know they are seeing these comments but do not even have the courtesy to address them, fix the, or change it back.

  • corinne Milton

    If you don’t go back to the old format I will look for another server. This is unacceptable and clumsy and I am angry that we were not given any choice. I can no loner able to reply to emails as I used to, within the text of what the other person was asking.


    • JS

      If you want to go back to the pre-this week version of Yahoo email, do this:

      1.) Click the little wheel on top right corner of yahoo mail then click “Settings”, then “Viewing Email” then click on the box at the bottom that says “Basic” and your screen will immediately update to a more basic version of Yahoo mail

      2.) Click the “Back” button on your browser, and you will be returned to the original Mail Plus version of Yahoo with the TABS.

      I have done this using Internet Explorer, Firefox, and Safari & it works every time. Bad news is if you refresh your browser or close mail & reopen, you will have to repeat these steps to get mail back to this version every time, but it’s better than using the new Yahoo interface!!!

      • Sally

        Thanks – this enabled me to print out my flight e-ticket without all the associated chat written in later emails after I forwarded it to the people I am going to visit! Saved me a headache, thanks.

      • Starfish

        JS, this no longer works… :(

  • choice

    they dont know what to do to recapture the market share theyve been loosing and every decision under the new regime is more disastrous than the last

    the new email is absurdly disfunctional; worse even, they moved unnanounced and preempted millions of their users with their new indecipherable format

    does yahoo think the majority of their users are teenagers playing with their smartphones?

    what is this me all over the page crap?

    if i owned stock i’d dump it because they’re going down
    but for now i am abandoning both my yahoo accts n moving to hotmail


  • Urugua

    Does anyone know how do you print a message from the e-mail function?
    There use to be a Print function in the old system but now is gone.
    Also, what happened to the Draft option. When you were writing an e-mail you had the option to Send or Save Draft.

    • pat

      The ‘changes’ in functionality (i hesitate to use the word ‘improvement’) MAY suit some users and i don’t even mind (well, actually i do) that some features have been removed and others added that no serious (ie anyone over the age of 14) user would find beneficial.
      But what really sucks, as always with Yahoo (don’t they EVER learn) is 1) the way in which major ‘upgrades’ are just thrown at us without any prior warning and 2) end-user testing and quality control is virtually non-existent.

  • Carlos

    Very, very disapointed at yahoo. I can’t handle this new version. It is very confusing. I liked it better before. Please get us back the old version. I am a loyal user of yahoo since 1998.

  • Stephanie G

    I would love to give a review of the new design, but I cannot access it. I’m guessing it’s not compatible with older versions of Internet Explorer? I don’t have admin rights to upgrade from IE 8 or to download a new browser on my work machine, where I spend 40-50 hours per week and need access to my personal e-mail. It’s been weeks since it functioned properly on this machine. I may have to switch to Hotmail just to gain reliable access via IE. FRUSTRATING.

  • Ann

    I just hate the new version. No more tabs, the “conversations” make reading e-mails difficult, when you write a message and want to save as draft, there is no button to do it (I discovered that when you close the message, you are offered the option of saving as draft, but it took me a long time to decide to close the message, without knowing that this was going to happen – I just thought I would lose it), also, the auto-complete for the addresses is gone. I really didn’t need the synchronized themes – black text on white background is more than enough.

    • JS

      You can disable conversatons in the settings which should help.. But, if you want to go back to the pre-this week version of Yahoo email, do this:

      1.) Click the little wheel on top right corner of yahoo mail then click “Settings”, then “Viewing Email” then click on the box at the bottom that says “Basic” and your screen will immediately update to a more basic version of Yahoo mail

      2.) Click the “Back” button on your browser, and you will be returned to the original Mail Plus version of Yahoo with the TABS.

      I have done this using Internet Explorer, Firefox, and Safari & it works every time. Bad news is if you refresh your browser or close mail & reopen, you will have to repeat these steps to get mail back to this version every time, but it’s better than using the new Yahoo interface!!!

      • Cath

        Dear JS : thanks for the tip, but the “basic” version is not like it used to be (at least tonight), for instance impossible to add a link or to use bold or italic or colours etc for the text.

        So I’m using 2 windows in the same time, one to find my mails as they used to be and the other to copy what I have typed and get the links in blue etc – very frustrating and if nothing is adjusted I’ll definitely leave Yahoo mail and use Hotmail, but I hate to have to change my email address…

        It was the same with Flickr (owned by Yahoo), sudden drastic changes some months ago, it looks horrible and I’m no longer active there – they decide a new look and no matter how unhappy we are, no chance that they would listen to us.

  • March

    So aggravating! Why are the emails I send in reply to someone showing up in in Inbox? I need my ‘sent’ emails in the ‘sent’ folder, and only incoming emails in the Inbox …. like every other email program in the history of email.

    I’ve had to click through emails all day thinking the person had replied to me, only to see that it was just the email I had sent in reply to someone their email.

  • Margaret

    I am unable to compose any email when I am in a folder. The compose is gone and only reappears when I go to In Box. I NEED TO COMPOSE FROM THE FOLDERS!!!!!!

  • Johnny G

    What a rude awakening to discover this “New Design”. It’s a confusing mess to me. YES, give us a choice to GO BACK like you did with Yahoo Classic some years back, that is until you Forced us to the one BEFORE This! To mes, it’s the worst. Someone let us know if we can somehow return PLEASE.

    • Deanna

      I have been frustrated all day with this! I can’t forward a message successfully and have had to copy and paste info. into a new email in order to forward it. How is that an improvement??? I am also having trouble with the reply function. There is so many functions all over the place that I don’t need and will never use, and the basic functions I use all the time are screwed up! How can I revert back to the previous version so I can get some work done???!!!!

    • JS

      Here is how to go back:

      1.) Click the little wheel on top right corner of yahoo mail then click “Settings”, then “Viewing Email” then click on the box at the bottom that says “Basic” and your screen will immediately update to a more basic version of Yahoo mail

      2.) Click the “Back” button on your browser, and you will be returned to the original Mail Plus version of Yahoo with the TABS.

      I have done this using Internet Explorer, Firefox, and Safari & it works every time. Bad news is if you refresh your browser or close mail & reopen, you will have to repeat these steps to get mail back to this version every time, but it’s better than using the new Yahoo interface!!!

      • Jim

        When changing back to basic I can find a way to print with out the ads

  • Johnny G

    I should have dumped Yahoo when they introduced their new “Terms of Service” back in June or July. I think it’s time to say goodbye to Yahoo!

    • Starfish

      What are the new terms of service? I can’t even read and remember the entire thing, it’s too long. In what way did the ToS change?

  • Ron

    OMFG! :() I can’t understand this at all! I’ve been using Yahoo Mail exclusively for the past 10 years and have a premium account, but I can’t figure out what’s going on with it.

    This “history” thing is more than confusing. It’s putting together a history for emails that have nothing in common.

    I could see if I had replied to someone, but these histories have no connection to the current email. They came from another address with a completely different Subject.

    What is that!?!?!

    I’ve had to switch to Hotmail until this is fixed.

    • JS

      Ron, the new interface is terrible, agreed! One help is if you go to settings, writing emails, and uncheck the box “enable conversations” it will stop grouping emails together into a thread which might solve that problem for you. Also, if you want to go back to the pre-this week version, do this:

      1.) Click the little wheel on top right corner of yahoo mail then click “Settings”, then “Viewing Email” then click on the box at the bottom that says “Basic” and your screen will immediately update to a more basic version of Yahoo mail

      2.) Click the “Back” button on your browser, and you will be returned to the original Mail Plus version of Yahoo with the TABS.

      I have done this using Internet Explorer, Firefox, and Safari & it works every time. Bad news is if you refresh your browser or close mail & reopen, you will have to repeat these steps to get mail back to this version every time, but it’s better than using the new Yahoo interface!!!

      • Spinifers

        TY soooo much JS for the tip about turning off conversations. That was driving me crazy more than anything.

      • Ryan

        Yes!!!! Thanks to you as well.

        I too was going crazy from that (really dumb) grouping problem.

        WTF Yahoo? Was that supposed to be helpful? 15 years of emailing and nobody seemed to need that ‘service’. Why now?

        (guess it’s my fault for my brand loyalty; I mean really? why?)

        ((answer – I find gmail worse))

        .what a world.

  • beverly

    I need the old version back this version is not user friendly

    • Deb Bailey

      I found a way to get the regular tabbed yahoo mail back, very easy to do, so IF you want yours back, here’s what you do:

      OH, IT IS SO NICE TO BE HOME AGAIN *:D big grin *~^o^~ cheer Hello, my lovely tabs, I’ve missed you sooooo much!!! *>:D< big hug

      1. Go to SETTINGS
      3. click/CHECK the "BASIC" circle
      4. Then, when the really (sarcastically 1998) old style Basic Yahoo comes up
      5. Click the back arrow <- on your browser
      This should take you to the familiar yahoo style mail

      • http://www.morwennacatt.co.uk Morwenna

        It works! Thanks! I’m so relieved to get rid of the new format – I hated it

  • Johnny G

    This is too much trouble for me! Finally, I have made the choice! GOODBYE YAHOO For Good!

    • Lori dorf

      what did you change to? The originals yahoo was fine with me–I hat both new ones, especially this latest version from heck.

  • E

    Absolute pain in the arse. I couldn’t get the font color to change back after I copied a red link, so had to write the rest of my email in red. This does not go down well in Asia.

  • GC

    Yahoo has destroyed me. I had a lot of attachments of irreplaceable pictures in my e-mail that are now just gone, with a string of characters in brackets that are useless to replace them.

    I am done with Yahoo for good. What a pain it will be now to transfer everything to a different e-mail address, I had a lot of important stuff coming to that address.

    It goes to show you just cannot trust any of these moron internet e-mail services. It is always CHANGE CHANGE CHANGE for the sake of CHANGE, and destroy people’s lives in the process.

    • Deb Bailey

      I found a way to get the regular tabbed yahoo mail back, very easy to do, so IF you want yours back, here’s what you do:

      OH, IT IS SO NICE TO BE HOME AGAIN *:D big grin *~^o^~ cheer Hello, my lovely tabs, I’ve missed you sooooo much!!! *>:D< big hug

      1. Go to SETTINGS
      3. click/CHECK the "BASIC" circle
      4. Then, when the really (sarcastically 1998) old style Basic Yahoo comes up
      5. Click the back arrow <- on your browser
      This should take you to the familiar yahoo style mail

      • em

        Thank you so much! Everyone else is telling you to keep switching back and forth between the old version and this new version. I must have done that 100 times last night with no success. Tried your fix and Voila! My TABS are back!

      • http://N/a Mark

        When I click on Settings I get the following message:
        “Sorry, an unknown error has occurred. Please try again. If the issue persists, please contact customer care.”
        And I’ve used up all my “votes” complaining about this “improved” (?!) Y!Mail so now I’m stuck!
        Well done to Y! for leaving a vacuum for some competition email platform! I would invest! :-)

      • Starfish

        Do lost attachments come back when you do this?

  • Mark

    I wouldn’t be surprised if Yahoo have done this deliberately to prune their users. Maybe they just don’t need to hand out so many free email accounts. I for one am now looking around for a stable and user friendly email infrastructure. Gmail?

    • Starfish

      If you find one, let me know!

  • P:Brent

    Like most of the responders here, I am a grownup. I use my account mainly for work and have two work accounts flowing into this. User since 98. Not having tabs is a dealbreaker for me. Any email options? someone suggested mail.com on another site.

    • Vistor_enjoying

      You can go back to basic if u want the tabs..that’s what i had to do to keep my tab option open….i use email quite often but not to the extent some IT personel may, so it may help some..if not..it was just a suggestion for the people it would help

  • Rita

    Suggestion for the YAHOO MANAGEMENT. Please revert back to the OLD format and let users decided on whether they wish to use the NEW format. Alternatively give us the option of going back to the old format. There was a lot of merit in your old format, and having themes is not necessarily enhancing communication, when it is not logically putting it together.

  • Pam Fritzler

    I am so upset I can not even speak! The new Yahoo email is a complete and utter disaster. The format is ugly and the functions are dysfunctional. This morning I checked my “sent” folder to find an email I send yesterday, to which the recipient replied to today (so I know he received it). The email was gone! It wasn’t in my “sent” folder. Yahoo calls this a SERVICE?!? While Yahoo management is busy conjuring up new and silly ways to chew your food for you, it may want to consider the basic meal being offered. It is indigestible. Bad, bad, bad. I can not believe this company is still in business.

  • Pete Ooms

    Basically it is unusable so I switched it back to the ‘Basic’ mail version which kind of looks like the old layout but isn’t….
    At least all your folders are visible.
    I’ll try that for a while but may end up looking for an alternative.

    A big fuss about changing their log which is hardly visible and this just gets dumped on users. Unbelievable!

    • Gardener

      Please tell me how to go back to Basic. I haven’t been able to do anything for three days. Willing to go back to GMail

      • Vistor_enjoying

        Click on your gear wheel next to your name on the top right hand corner, then click on viewing email……at the bottom of that page u will see where u can switch from “Full” to basic.

      • Deb Bailey

        I found a way to get the regular tabbed yahoo mail back, very easy to do, so IF you want yours back, here’s what you do:

        OH, IT IS SO NICE TO BE HOME AGAIN *:D big grin *~^o^~ cheer Hello, my lovely tabs, I’ve missed you sooooo much!!! *>:D< big hug

        1. Go to SETTINGS
        3. click/CHECK the "BASIC" circle
        4. Then, when the really (sarcastically 1998) old style Basic Yahoo comes up
        5. Click the back arrow <- on your browser
        This should take you to the familiar yahoo style mail

        • Katherine

          Thank you! It worked!

        • Starfish

          does not work for me

        • Starfish

          oh! it does! I don’t know whether I am still under the new terms of service… but at least it looks normal!! Thank you!

  • Michael

    What are the boxes filled with numbers all over the yahoo mail. All the facilities are unmarked so to find out how to do something I have to pass the pointer over each box to find out what it is. I cant believe that this is the new email system. Is it my browser or settings causing this?

  • http://StepOffTheCliff.com David Hetherington

    About to be “Former Yahoo Mail User”

    I design software for a living and the stupidity of this “improvement” is breath taking.
    – You can’t sort the mail by topic or sender anymore
    – No tabs so you can view a few different messages at once
    – The printer-friendly view was removed
    – Sometimes folders will appear when you mouse over them, sometimes they won’t

    This is a classic example of gratuitous “Non-Value Add” software updates. No new benefits for the users and a bunch of bread-and-butter mandatory functionality removed.

    • sharon

      What the hell happened, why was there no warning, it just suddenly changed and like everyone else here I think its a disaster. I have only ever used Yahoo for emails since I started email about 17 years ago. I too work in IT, and I understand about system testing, user acceptance testing and regression testing. Apparently the folks at Yahoo dont.
      It will be a pain as I probably have my Yahoo address as my ID for over a hundred web sites, but I am going to have to change every one of them

      • Ann S

        I, too, am very familiar with system/acceptance/regression testing, focus groups, and change management – all of which Yahoo apparently did not do, or did not have successful results if they did. What a shame. I just don’t understand how Yahoo can continue to push updates in this manner with so much negative feedback on each one. You would think they would learn to listen to their customers. They must think they have a monopoly for email service. I have been a Yahoo user for many, many years. Looks like that relationship will be coming to an end.

  • Jerry

    Yahoo’s new CEO thinks she is taking this company on a path of renewal to stop the bleeding of users leaving. LOL…is now like the blind leading the blind over the cliff!!! Well let me tell you Yahoo management team you’ve sorrily missed the mark hear. Having read the comments in here from 10 year + users like myself, you are have soooo dropped the ball!

    I too entrusted Yahoo to be my primary email carrier and had thousands of saved emails and attachments that are now gone!! Shame me for not buying an email program sooner so that my messages and attachments were secure on my own hard drive.

    This is the last Yahoo “improvement” I am going to endure and have now purchased an Outlook and am in the process of moving over the data and messages that are left in my Yahoo account.

  • Gardener

    This is an absolute nightmare. The least Yahoo could do is send out a blanket email to its users. I can’t do anything — can’t send emails or reply. Just the basics can’t be done. Thought it was my pc; it’s awful.

    • JS

      If you want to go back to the pre-this week version of Yahoo email, do this:

      1.) Click the little wheel on top right corner of yahoo mail then click “Settings”, then “Viewing Email” then click on the box at the bottom that says “Basic” and your screen will immediately update to a more basic version of Yahoo mail

      2.) Click the “Back” button on your browser, and you will be returned to the original Mail Plus version of Yahoo with the TABS.

      I have done this using Internet Explorer, Firefox, and Safari & it works every time. Bad news is if you refresh your browser or close mail & reopen, you will have to repeat these steps to get mail back to this version every time, but it’s better than using the new Yahoo interface!!!

      • NickiC

        It works!!! Thank you so much for this tip.

  • Don

    I challenge anyone to try and find a venue that Yahoo has made available for users to respond to the recent changes they made to their mail site. After much searching I did find one Yahoo site that offers space to air your concerns concerning any of their services, including Yahoo mail.

    As I began typing I noted that I had exceeded the allowable number of characters before I had even completed my FIRST sentence! A message pops up that states “Yahoo will contact you if we need more information” Really!?!? They are really interested to hear from their users – as long as it’s in 9 words or under! What a joke!!!!!! I’ve hing in there since 1998 Yahoo but no more….I’m outta here!!!

    • J.

      I do know of one place if you want to air your concerns: http://yahoo.uservoice.com/forums/215446-yahoo-mail-themes-and-conversations

    • Vistor_enjoying

      It did that to me without the message from yahoo but i think that is for the title heading of ur subject….yahoo doesn’t want that part of it too lengthy, underneath where you typed (nine words or less) there is a description box…u can enter a lengthy description there..

      • Nicole Nguyen

        Vistor_enjoying, it seems that your experiences have always been different from the rest of us. You claimed that with Basic Mail, we can have tabs again but that’s NOT true. Now you claimed that we can enter a lengthy description in the description box but that’s NOT true either. We can’t. I agree with Don. I couldn’t even complete my first sentence.

  • G Sjoberg

    Have you noticed that “Mail Options” has gone missing? A few months ago I started forwarding all my Yahoo Mail to a Gmail account. Yesterday, I gave up on the experiment. But under this New Look, there is no way to turn forwarding off! In fact, there are NO Mail Options!! Thus, Yahoo Mail is now useless to me. AHH, do you remember when software went through regression testing before being released?

    • G Sjoberg

      Mail Options is available by switching back to Basic.

  • AJ

    Agreed. Yahoo is a damned mess. I stayed faithful for many years while many friends and co-workers mocked me for not moving on to Hotmail and Gmail. I stayed, though, because, not only am I loyal, but because I like to be able to do things easily, and understandably. I don’t need bells and whistles. I don’t need improvements. If it works, it works. Only when it ceases to work, do I move on to something newer. And then I get used to the more superior product, and I don’t look back.

    Yahoo mail no longer works. So it’s goodbye, and on to something I will soon discover makes a hell of a lot more sense, I’m sure. Just a shame. I’ve been rolling with this thing and defending it for years against it’s detractors. All it took was one day of a giant mess, and Yahoo has actually turned me into one. Nice job, Yahoo! Looks like you screwed us, and yourself, on this one.

  • J.

    I have mixed opinions on the new email design, mostly good but some dissatisfaction (tabs?). But I do want to correct you on the ‘free storage’. It’s not bonus free storage – it used to be unlimited.

    • Vistor_enjoying

      So u think by going back to basic before the one Terabyte option that it will revert back to unlimited..i would think so..what’s ur intake on this? Thank u in advance

      • Vistor_enjoying

        I went back to basic and now have the tabs..i can do with basic just to keep tabs

        • Nicole Nguyen

          I am very surprised to read that you went back to Basic Mail to have the tabs and you were successful. That’s what I did too, switching back to Basic Mail in hopes to have tabs so I could open multiple emails at the same time to reply and refer to but the tabs are not in Basic Mail for me (???). Any help on getting the tabs back would be deeply grateful.

          • Galina

            This works in IE, in Chrome and Firefox you need additionally to hit Back, I found it accidentally…

        • fran

          how to go back to old yahoo mail; this new one is horrible; i want to be able to open several messages at the same time

        • Angela

          When I click on basics nothing happens.
          What can I do?

  • R Payne

    Hi, Chris. In short, the new Yahoo! Mail will make users less efficient and give them carpal tunnel syndrome. Shile Yahoo claims it may run faster (which I personally have not experienced), the redesign makes our workflow with it slower and more tedious. I will be leaving Yahoo as a result.

    In reading the Yahoo Mail feedback area, it seems current Yahoo mail users (including myself) are even more bewildered and disenchanted with Yahoo about this redesign than earlier this year. There are no longer tabs that allowed multiple email messages open simultaneously – that was a key feature that set Yahoo apart from Gmail for business and power users, referring to messages while typing new ones.

    There are also MORE (not less) clicks to accomplish simple tasks, such as filing away an InBox message into a folder, which now requires an added click. And for every sent message, there appears a silly blank white screen saying “your message was sent successfully” and you have to click again to get back to the mail page. So for the hundreds of messages I scan a day, I will unfortunately get carpal tunnel unless I switch to another provider.

    Message threads are also astoundingly confusing to follow. Instead of the most current message starting at the top and the thread continuing chronologically on down, Yahoo reversed it, so you had to scroll to the bottom of the thread to review the most recent message that you are replying to. (again, more carpal tunnel to scroll) And, when you hit reply, your visual is not immediately taken to the bottom of the screen where your cursor is (probably a glitch, but they shouldn’t have forced the changed upon us until fixing silly glitches like this).

    There are countless other strange choices Yahoo made. Some of these anomalies may get corrected, but the entire effort to be more like Gmail is a major mistake and underscores Yahoo’s lack of understanding of its customers. If Yahoo IS like Gmail, then I would rather be with Gmail. In truth, I will probably pay for a service that allows multiple email tabs open simultaneously. But, if Yahoo is just like Google, I will always choose Google. I trust Google will consider the user’s needs more and never force conversion to a “Beta” of a new mail set-up as Yahoo just did. I lost hours to this trying to figure out what happened, read feedback rooms, disable Java on my three computers and revert to an older yahoo model to find out I still cannot have multiple tabs open.

    Hey! This may be an opportunity for Google to attract Yahoo Mail users if they simply allow features Yahoo used to.

    I wasn’t aware of the Yahoo switch in June because I think I just kept choosing “No” when asked to upgrade. But, given the mountain of negative feedback by Yahoo users to the change in June and given the fact that Yahoo continues to change and disrupt our workflow, I don’t trust them with my business and my life. It is very clear Yahoo is not listening to its customers, not during the product development phase, nor after product launch.

    Consumer confidence counts for everything in this global market….

    • Nicole Nguyen

      BRAVO! I cannot agree with you more on every point you posted. My account was switched to Yahoo newest version without any warning (right in the middle of my reading an email) and BOOM, ALL my beloved tabs to allow me to simultaneously open multiple emails was gone. Basic Mail does not have this feature either so how can this be an improvement? Marisa Mayer came from Google and the only thing she could do is to COPY her former employer? How SHAMEFUL!

      • Phong

        No more multi-tasking. No more tabs. Damn you Yahoo. You have the right to be stupid but don’t abuse such privilege. You don’t have to be stupid like Microsoft.

    • john

      I don’t need any of that.

      All I want to do is cut and paste from a word processor. I can’t do that without switching to basic.

      Call me an idiot, but I would have thought the compose screen was a kinda essential function of an email programme !

      I’m old enough to remember when you had to merge from a text file you had to “export” from the word processor (no cut and paste) – it doesn’t even have that !

  • Paula

    This is the worst upgrade Yahoo has ever imposed. I’ve had a Yahoo account since 1998 and while I’m reluctant to leave, I’m furious enough that I’m seriously considering it. This new layout is very clumsy to use and the color schemes are deplorable. I’ve read many posts from other users who are very, very unhappy and am surprised that no one has mentioned that the stationery feature is no longer available. I guess I’m one of very few who enjoyed that perk and I miss it! I agree that Yahoo probably did this to prune it’s users and to compete with gmail. I’m not impressed with gmail at all which is why I’ve stayed with Yahoo for so many years. VERY DISAPPOINTING!

  • http://www.simonsdiary.com simon smith

    Make your feelings known to Yahoo for what it’s worth :-)


  • DD

    This is the worst “upgrade” I have ever seen. I’ve been a Yahoo mail user for many, many years and I’m ready to leave. I used the tools to change it to basic but even that is a mess. I used to be able to type a couple letters of someone’s name and it would pop in, but now I have to go to my contact list and search for them, only to find some of them missing. What were they thinking when they did this?????? I hope all of us leave them until they revert it back to the way it was!!!

  • Cindy

    This upgrade is the worst I’ve seen more than 15 years of using yahoo mail. It’s time to move on. I highly recommend trying the Mozilla ThunderBird mail client – it’s free, installs fast, has tabs for multiple messages, and using IMAP, you can continue to access and read messages in your yahoo account. You can continue to send e-mail messages from your yahoo e-mail address. Well worth the minimal amount of time it took to do this! (I wish I had done this years ago.)

  • http://yahooemailpage trisha dunn

    This is the worst upgrade. I really hate it. Why two options for attachments? Instead of clicking on attachment icon you get a choice instead of going to attachment – time consuming. Why is font so large when sending a reply to an email and why is the page so small? Where is the colour background to help with differentiation? Where is the arrow to show you have sent a reply? Why is the page so small, that you have to continually scroll up and down? Why change it, when the last page was preferred by so many users. Why? Why? Why? Working out how to leave…..

  • Rob

    Absolutely horrible changes. I’m almost speechless that yahoo thinks this is good. It’s gmail with a different name. Hate the “conversations”, no tabs. And I just did a reply to an email and after it was sent I’m a screen that says “email sent” or some such thing and I have to navigate back to my inbox.

    And what’s with the drafts? I typed half a message, saved it as a draft, came back an hour later, finished it, sent it, and there’s still a draft in my draft folder which I then had to go in and delete.

    I don’t get it. Maybe these things are for people who don’t know how to use email? And gmail users just need their email like this? But for yahoo to take so many steps backwards is absolutey ridiculous.

    Done with yahoo now and I’ve been using them for all 16 years. It’s such a POS now.

  • w w

    Yahoo website as a whole has been hijacked by devotion to Kris Jenner and her spawn. Time to migrate from this juvenile mindset to Grown-up communication.
    New YMail is HORRIBLE! Condescending messages when you empty folders is bullying and makes me think Y really doesn’t want you to use it at all.
    As a genealogist, I found 212 messages over the course of 24 months about an individual with a unique last name lumped together. I had to spend all day just separating out messages *by Sender and date*. No option choice on any of this and no response to forums clamoring for revise.
    Can no longer select multiple BCC’s or direct click on folders. Epic Fail!
    Nope. A new logo and making backgrounds of pretty pictures doesn’t cut it for EFFICIENT e-mail use. Done with Y!

  • Andy

    Sorry but this new redesign sucks too

    • John

      What the !@#@!!!!! I just got back from a short vacation and found out that Yahoo switched to the new version. I absolutely HATE what I see. I was already irritated by the constant Captcha popups, inability to attach multiple images easily, and constant error messages with the previous “new version” that came out last year. Now I can’t even figure out who is sending who what and where. What a mess Yahoo Mail is.

      I will find another way to use e-mail. Goodbye Yahoo.

  • Rick

    Unbelievable how terrible this change is. What on earth is going on with these people? Ok my needs are simple. I need to see the email first, easily…not so with the new change. When I write an email I want to have the font size option…now I have small, medium, large…..blah blah…what is that?? I went on line to find a way to change back. No way to do that, after reading these comments. One thing, I am glad I am not alone on this one. Yahoo gets worse and worse all the time. It is a pain in the ars. I will search for an alternative email platform but not sure if there is anything better.

  • rob

    WOW! this is totally a big “F UP!” no tabs? cant organize emails in “unread order” and lots of other things i just can not be bothered mentioning. i click back to “basic” yahoo but changes to something like it but not exactly like the previous one, but found if i change to new version then back to basic version and keep doing this, eventually it gives me the exact old basic version. but once i log out and log in again, its back to the new version, so have to spend 10 mins changing from new to basic until it actually gives me the correct basic version again………what a complete mess! i run a business using this heap of sh!t and now its practically impossible to do this,especially without the TABS…..time to switch for me, i cant wait for them to pull their finger out

    • Galina

      Change to Basic and then hit Back

      • Jeff in Naples

        Where do you change to Basic?

        • Jeff in Naples

          I figured out how to go back to basic, but this basic is sick…NO formating options at all, and I’ve lost all the formating I spent hours creating (going back to new brought back the formating).
          What a POS…
          I was really loving the old Yahoo, this Yahoo, however, sucks BIG TIME…I live and breath formatting and multi-tasking not they are both gone in one F’ed Up downgrade.

    • Jeff in Naples

      Hate the new mail.
      Now instead of accidentally searching on a name I can accidentally now delete the whole message…WTF?!?!?
      Restricted formating (where’s the highlight text icon?)
      No Tabs…can no longer switch between inbox, sent, compose when I need to reference back while writing an email…that was one of the greatest things to be writing multiple emails checking drafts (that’s where I keep some of my notes), checking in and sent boxes to reference previous orders that I might be writing an email about…

      • http://swimmingpoolslides.net Steve Cee

        I have been fed up with Ymail for several years & it keeps
        getting worse instead of better ! I also have Gmail &
        Outlook accounts. None are perfect, but Yahoo is the worst.

        I would quit my Yahoo mail in a second if it weren’t for the
        fact that after more than 10 years use I have many FOLDERS
        containing important contact and reference information and
        have not been able to find a way to export them to another system.
        If anyone knows of a way to do this please advise !

      • http://N/a Mark

        I have Gmail and Hotmail but always defaulted to Yahoo and always gave my Yahoo! address to people (I used to only cc my Gmail account as a backup). My wife always insisted on using Gmail despite me trying to convince her to give Yahoo a try – I’m glad she didn’t listen to me and start using Yahoo! What a disappointment!

  • Shaun

    WORST redesign ever. I already was disgusted with the fee for storage, now I finally have a real excuse to leave them.

  • TF N—-

    A Tirade:

    To Whomever at Yahoo! Mail Reads This:

    My name is TF N—-. I have been using Yahoo! mail since 1998 between two different email accounts. And I have never been so angry at Yahoo! as I am at this moment. Let me explain why.

    In recent years, Yahoo has changed its formatting and feel of its mail system multiple times without ever sending a courtesy message that considerately addresses the rationale behind the change or competently explains the new features. Of course, with a few minutes probing via internet search engines, I usually quickly find an article in a tech media publication or perhaps even direct answers via a Yahoo! site.

    Fine – mystery solved. No harm done.

    Except it’s rude. It’s disorienting. It’s inconsiderate.

    And after the new formatting changes that occurred suddenly and without warning this week (sometime between Oct 8th and 9th, 2013), I have had enough. First, signing into my account and immediately encountering an alien mail interface highly reminiscent of Gmail that then took me several minutes to puzzle through in order to turn off the various enhancements Yahoo deemed effective for me to use was infuriating. I am 35 years old and moderately competent in digital navigation. It took me several minutes to fully figure out how to turn off features I neither asked for nor wanted. I cannot imagine what someone like my grandmother would do when brusquely confronted with a significantly different interface with neither instruction nor guide to assist her. Oh, and for the record – if I had wanted an email system like Gmail, I would have migrated over to Gmail many years ago. I opened up an account with Google in 2005. Two months experimentation was all that was necessary to know their network held little appeal to my own personal quirks and preferences. I have stayed with Yahoo because it is not Gmail, not in spite of the fact. I am uncertain as to how many of your users share my proclivity, but I highly doubt I am the only one by a long shot.

    Next, Yahoo’s new interface has been problematic the past 24 hours, shortly after its new incarnation. Partially completed drafts of sent emails have stayed frozen in my Drafts folder since last night without the ability to delete them. Yes, I signed out of Yahoo and resigned in again. No change. I closed by browser and reopened it. The frozen drafts remained. Then, this evening after I spent just over an hour composing a letter to one of my colleagues, I sent the completed email to him without any discernable hitch. Afterwards, I again clicked on the Drafts folder to see if I might finally find some success in erasing those frozen messages. Within several seconds, I noted that the email I had just spent so much time in drafting had not been added to the Drafts folder. I thought this might be a sign of success, and quickly tried deleting the others that were unnecessary.

    No luck.

    A moment of disquiet then fell over me.

    I clicked on my Sent folder. The email was not there. I refreshed. I searched. I futilely hit backspace. Because of a terrible glitch, one never before experienced with Yahoo, I had lost a valuable letter that I had worked hard in creating, and one I would be unable to replicate. As you may have already noticed, I enjoy using words. I am not a capital ‘W’ writer, but I am a writer in the sense that my emails to friends and colleagues are carefully thought-out and crafted. And I just lost record of a several paragraphs that formulated an important argument I had been working on for days. I am, understandably, not merely pissed-off, but thoroughly enraged.

    Now, before you dismiss this complaint, let me offer a few concessions.

    I am not an important man. My words carry little weight. My influence is small, limited, and ultimately inconsequential. I am under no illusions as to that. And the letter now lost is doubtless void of meaning to anyone but myself and perhaps the colleague it was intended for.

    I should have been a more responsible man. I rarely trust my most important emailed correspondence to the whims of fate on the Yahoo server. I know better than that. Typically, I compose my thoughts and letters on a word processing document in which I can safely save the draft without fear of loss. This evening was one of those moments however in which what was meant to be merely a short note took on a life of its own and became a small essay. It felt inspired. Whether it actually was or not matters little now. It is gone.

    I want you to know I am not an injudicious man. I am well aware that Yahoo! Mail may not even have been at fault this evening for the loss of this valued letter. It might have been a browser issue (I was using Safari for the record). It may have been a MacBook issue (I haven’t restarted the computer in the past 4-5 days). The loss coupled with Yahoo’s interface change may be the result of unfortunate timing and coincidence.

    Regardless, I now hold Yahoo in such utter disdain that I am seeking out alternative email providers and planning on leaving Yahoo after 15 years of use. This is not an easy decision nor is it a convenient one. It may even sound like an irrational one. But Yahoo – I have faithfully used your services, made use of your search engine, read and recommended Yahoo! News (until you made it less user and search friendly several months ago that is) and even upgraded one of my two accounts to Premium for an annual charge, and you have repaid me in recent years with your ill-mannered lack of communication and unasked for and irritating system changes. In the Yahoo Mail interface I was using only days ago, I could have multiple tabs open for various messages and compositions, switching back and forth with ease. It also reminded me near the top of a composition what time the message had recently been auto-saved. With the new interface, I lost the convenience of tabs and I the auto-save reminder is now in a different and unfamiliar place.

    Had I, Yahoo, been composing this letter this evening on your old interface, it is highly likely I would have noticed auto-save wasn’t working and therefore copied and pasted my email on another document. How do I know this would have happened? Because I have done that very thing several times before when auto-save was not functioning for unknown reasons. The internet is not always reliable. Yahoo’s website is not always reliable. Such is life, but these are realities I can readily accept and deal with. Except when tossed into an unfamiliar system without warning.

    You screwed up Yahoo. Your urge to market, to innovate, to heighten your appeal and brand in order to ensnare new users has failed at least one of your old, loyal ones. This one. Coincidence or no, your enormous breach of etiquette and thoughtless tact has broken the relationship between this consumer and your corporation. Always a fine balance, I unfortunately took the plunge today as it ruptured.

    I don’t ask for much in an email provider, but you no longer meet those basic needs. So goodbye and good luck as you embark on your business’ future. I, for my part, will recommend alternatives to your service for anyone I know still using Yahoo. I don’t expect many to follow, but I will not quietly leave and allow what I perceive as your transgressions to fade from memory. That wouldn’t be fair to those users who remain with your service despite the massive hassles you have caused.

    In displeasure,
    TF N—-

    –incidentally, I was finally able to delete the frozen draft messages tonight – no rhyme or reason why. In doing so, I’ve also unfrozen my loyalty to you, Yahoo.

    • jo

      I couldn’t haven’t written about my concerns/complaints any better. It is as if I mirrored most every issue you have. Please let me know who you decide on. I do not like gmail (like yourself) and am shopping around for something that works for me.

      • bandaches

        Set Yahoo to autoforward to your new account. After a period of time when people get aquainted with your new account, LEAVE YAHOO altogether. Not only did they screw up their mail services, I won’t use yahoo for sports either, finding standings and scores is total nightmare now. Buh buy yahoo, your advertising income just went down the toilet and hence your share value and your company. It is truly a shame you allowed someone control to sabatoge this company.

        • archie

          As far as i can tell, autoforward is no longer available in the ‘new’ yahoo, unless you pay for service.
          You CAN put an autorespond message saying- write to me at: xyz, since yahoo is non-functional

      • Lillian

        Why can I not longer delete my msgs….No option for that……..I am in danger of having no computer at all as the disk space is being taken up by msgs and spam I need to get rid of…WTF???

    • M

      TF N– –

      You summarized my feelings at this point PERFECTLY — I’m so upset with Yahoo I too want to leave them but can’t bear the thought of changing my email address with so many contacts; especially ones like doctors offices, school, etc.

      THANK you for taking the time to put our collective frustrations into words.

    • Lori

      I appreciated your comments and I could not have said it better. Please let me know what alternative email you will be using. I do not like gmail.

    • Dave Kay

      I couldn’t agree with you more. I am 70 years old and have been using computers (both macs and PCs) since the mid-80s. I consider myself very competent with computer interfaces, but this latest SURPRISE incarnation of Yahoo!Mail has dumbfounded me — what was truly wrong that needed such an amazingly unfriendly fix??!!?? I, too, am now (after many years of faithful use of Yahoo mail) looking for a more user-friendly mail interface. Sorry Yahoo. You blew it, big time.

    • Sandra

      Thank you for your email. My sentiments exactly. In my opinion, yahoo is now volatile. Even if they change back, I’m still gone. I will spend the next 3-6 months converting everything to my new address.

      • Starfish

        Sandra, which e-mail provider have you used for your new address? Yahoo has been my primary provider since 1997. I am not familiar with what else is out there (except hotmail/outlook, which is not my favo(u)rite).

    • Kevin

      I was about to write an epic flame throw at Yahoo for forcing me into these changes which neither work for me, but actually take away a lot of the beneficial tools it used to have. You wrote basically everything I wanted to so you saved me a bunch of time. What team of programmers got paid way too much money to come up with this new format?? And there’s no option available to keep my mail the way it was. I’m not averse to change. I’ve been programming for 20 years – I’ve been using the internet since the Mosaic days – I get software evolution. But if it ain’t broke, don’t fix it! Or at least give me the option to keep it simple instead of this clunkly convoluted new format!! Please someone in management PLEASE listen to us!!!

    • TN boywonder

      TF, Your story is so well written that it could be my story. This thing is a disaster, I have had a yahoo email over 10 years, I hate everything about Gmail, and I spent today seeking alternative email platforms.

      Thing is, it’s hard to learn a new way of doing things “on the fly” and I just can’t dedicate the time in the middle of the week to learn a new system.

    • tootechnical

      I thought it was just me. I have been in the IT Guru world since 1986 and never have I been as annoyed as I was over the past few days. I left feedback to the change somewhere on yahoo, but they deleted me because I was probably being too much of a boss to them. Yes I have managed many people (up to 700 at once) in my life and all I am seeing these past few years during my semi-retirment is a “point and shoot” approach to running a business by not just one company but many. I’m going to risk it once more. I am trying to push R.A.T. (Revolution Against Technology). Unfortunately, we need technology to push the message. I cannot begin to say how efficient businesses were before all of these “APPS” came along. Now it just seems we fight all day long the tools that are available to us. So really did “Jobs (Apple)”, really change the world for the better? Just take a look around. I am glad to see this feedback. At least now I know it’s not just me. Oh and while we’re on the subject of making changes that are presumably better, why should I have to pay $70 per month for a mobile phone that has an App that takes a picture of a check I need to deposit? You already read my opinion about “Jobs *Apple) and no – I refuse to buy an iPad or even another App driven devise. Why can’t I use the equipment I spent thousands on over the decades to scan the check and deposit it? Why do I need to throw out what already works. UGH – just fed up with all of this nonsense. Good luck to all of you Millenials.

    • Joseph DelPico

      Agree that whoever in yahoo responsible for “Breaking what was not Broken” SHOULD BE FIRED !!!

    • Patrick

      I fully agree: I was surprised, and unpleasantly with the new Yahoo Mail, and the dissatisfaction is not only on aesthetic grounds–this new version definitely has serious glitches; the one that happens to me is after composing a reply to an email, clicking the send button does nothing at all, even after refreshing the page; what I am forced to do is copy the text in the frozen email, go back to the in box, click on the email I was replying to, paste in the text I had written—-and then send it immediately.

      I believe that Yahoo overall is consistently getting worse–the news is junkier and junkier, there are more and more ads, the ads are themselves very intrusive, and the news sources–such as the ‘Fool’ financial articles of a such a low caliber (and so laced with heavy-handed marketing)that I don’t even read financial news on Yahoo anymore.

      I’m thinking of going to MSN perhaps, but regardless of where I go (after more than 15 years with Yahoo), I am leaving because these guys just don’t clearly don’t give a damn about their users.

      • Eva

        Lately, some of the yahoo ‘News’ stories are nothing more than paid advertisements by snake oil salesmen. Except they are put in the news section instead of the sponsor section. I am amazed at how low Yahoo has sunk. Do they really need advertising revenue so bad that they would throw what reputation they had left out the window? And yeah, I hate the latest redesign as well. If I wanted gmail, I would have gone to gmail.

    • Dottie

      TF N I am probably older than your Grandmother (over 75) and yesterday without warning got the “new,improved” Yahoo???? I too rely on draft status very often. I also use the BCC feature. I spent a great deal of time last night trying to figure out how to bring up my contact list to send blind copies to multiple addressees. So far I have not figured out the draft part but I am working on it. I played around with the themes and don’t particularly care for that option. Now Ineed to find out how to get rid of the theme I have. THIS NEW YAHOO MAIL IS SO BAD, I MAY HAVE TO RETURN TO AO HELL!

    • Poosh99

      I did a search on Yahoo! mail issues as I have just gone through the exact same thing. Wrote a long email, sent it, then went looking for it in Drafts/Sent folders and it no longer exists. VERY FRUSTRATED.

      Well said above. I’ve had an account since Yahoo! started (mid 1990s?) and am in the high tech industry. I know that if I am having issues with the interface I will soon be fielding questions from ALL my family and friends who usually turn to me to figure out their computer problems. Not looking forward to that.

      Unfortunaltely, I’m not sure if I’m prepared to leave Yahoo! but as a long time customer I hope that they take these complaints seriously as an unhappy customer is as bad as one that they don’t have.


    • Andrew

      My comment is very similar to the well written letter above. It is impossible to keep a draft of an e-mail open while switching to other folders. I often must e-mail large groups of people and I need to have several drafts open at once, and copy and paste text between the messages. Now I need to use another application to do this. Yahoo, you suck. Stop trying to play catch up to Google. You need to innovate, and then not screw over your dedicated customers. Stop playing to the 13 year olds because guess what assholes, they don’t buy anything!!

    • Mark

      Agree! After 10 years I too am left with no choice but to find a more user friendly internet mailer. The previous Yahoo version was exponentially better.

      Looks like someone or workgroup trying to justify their position needlessly came up with this new and very unwanted, flawed version.

    • SH

      I was beginning to feel incompetent regarding my frustrations in deciphering the new yahoo. Now I realize that I am not alone in hating this new Yahoo. I just composed a thank you email to a colleague and when I clicked sent, it just spins and spins. How do I know if it was actually sent?? I see it in my “sent” box, but I also see it in my “draft box”?? So would you know if it was actually sent??
      I also am ready to switch, but where to go???
      Thank you.

    • Nadine

      Yeah!!! What he said!

      Well Done TF N. Clearly there are many Yahoo MAil users who wanted to complain with absolute OUTRAGE, and your long TIRADE has hit so many of the problems that the rest of us simply need to agree.
      Yes, the rude lack of courtesy and etiquette at just thrusting it upon us with NO NOTICE is certainly a strong point.
      But destroying something that worked and replacing it with a gmail replica is just unforgiveable.
      I’ve used Yahoo MAil since the early to mid ’90s and I’m no fool around computers.
      I too have a gmail address (since I am an Android user). Initially I persevered with gmail for about 6 months, running it simultaneously with my Yahoo account. Then one day I just cracked it and said “What the HELL am I doing, I love Yahoo Mail and I passionately HATE gmail!”
      I forward my gmail account and 3 other email adresses (including an Academic Institution and my company email addresses) to my Yahoo account and use Yahoo Mail to run everything.
      And now this.
      The multiple Tabs at the top of the old interface were brilliant: An Inbox or Folder and multiple emails – such an efficient system – now it’s gone!
      I hadn’t yet noticed the autosave/draft function had gone, now I’m even more pissed off

      I simply want the old interface back!!!

      • kate

        I want the old yahoo back–I absolutely hate this one
        and am still looking for a place to move my groups.
        This new one is a pain in the a_ _. I agree with all


    • riz

      thanks TF N— (Tata For Now?) so much for taking the time to express the disappointment and frustration of us long term and premium paid yahoo mail users

      i hadnt nticed the lack of autosave notification because i just simply havent been able to use the new look mail
      i have been using the hack to get the regular tabbed yahoo mail back:
      go to settings
      viewing options
      click basic
      then when the really (sarcastically 1998) old style basic yahoo comes up
      click back <- on your browser
      and it should take you to the familiar yahoo style mail

      anyhow my complaints are threefold:

      no tabbed emails: I just dont know where to start with this – i remember when search engines werent tabbed – what if firefox or IE suddenly decided the next upgrade they were gonna surprise the user and get rid of tabbed browsing as a new 'feature filled' upgrade – this is why we all have to leave yahoo mail because if it happened to firefox then i would leave them simply because my workflow would suffer
      but this seems a daft analogy cos NO SENSIBLE TECH COMPANY WOULD REMOVE FUNCTIONALITY IN THIS WAY – and yet yahoo – you have! and we are just gobsmacked!

      hidden folders: yes ive been using yahoo mail for 15+ yrs so ive got lots of filters and a dozen folders – part of my workflow is glancing and seeing how many msg have popped into some of those – i cant do that with the 'improved' yahoo mail

      unread msgs clearly marked: ok from looking around it seemed some ppl didnt like unread messages in bold – i did, and kinda relied on it – how about it as an option then if its so contentious

      now the autsave seems to be another problem – as the OP suggests – when you lose a mail (and yes we have to accept it happens) theres usually at least an autosave draft that hopefully has saved a good portion, if not all of the message – if we havent got that to rely on, then its knackered

      i think what has annoyed us most is that we liked yahoo mail – i always recommended it and even jeered at my gmail/hotmail user friends who didnt have tabbed emails wondering how they got any useful work done
      so go on yahoo – do a 'coca cola classic' and apologise to the users and bring the old one back
      youll get tons of media coverage for it im sure and will draw in more new users than this lame new interface will

      • RW Twain

        +1’d your cooment

        Spot on criticism. As for tabs – never knew I loved them until they were gone. Used your tip to switch back to old version of mail, and then literally sighed in relief. Thanks.

      • http://Yahoo Diane

        I to have had issues, in that emails have been sent but no record in the sent file.

        The biggest issue has to be the linking of all the emails and turning them into so called ‘conversations’. I was responding to emails to specific people and others ‘looked’ like they were being included which I didn’t want.

        Thanks Riz, I took your advise by going into the settings and reverting to Basic. I also un ticked the ‘conversation’ option (which I never had before). I now seem to have reverted to some kind of normality!!!

        • Angela

          Just tried to follow suit & switch to ‘basics’ –
          disallowed! Where is the ‘conversation’ option – although no doubt by the time you reply to this, it will also be disallowed!

          • Karen

            Mail Options
            Then unclick “Enable Conversations” under the “Behavior” section

            I was just recently (2 minutes ago) able to switch back to Basic following the instructions given in the earlier post. Not sure why it was disallowed for you, but maybe you can at least disable the conversation option.

      • Karen

        Thank you, thank you, for your instructions on how to get back to the old version!

      • Starfish

        Dear Riz, I tried your suggestion, but while switching in the background to something that looked similar to the old format, a window popped up in front of it asking me to accept the new and efficient yahoo. I simply closed the tab.

      • Jan

        THANK YOU,THANK YOU, THANK YOU! I got it back thanks to your directions:
        “i have been using the hack to get the regular tabbed yahoo mail back:
        go to settings
        viewing options
        click basic
        then when the really (sarcastically 1998) old style basic yahoo comes up
        click back <- on your browser
        and it should take you to the familiar yahoo style mail
        YES! IT WORKED! NO TABS OR AUTO SAVED BUT A FUNCTIONING EMAIL. Thank you so much. Job hunting, this New=non-functioning Yahoo has been a disaster.

      • lgg1537

        Thank you so much for that hack. For some reason on my home computer I still have the old version, but on my work computer it changed to this very frustrating new version. I am so pleased to have a way to get the old one back. Have you all noticed that you can no longer search on your contacts? They took the search box away. Just one more thing to add to the functionality removed.

    • http://yahoo Mike Henry

      A new and horrid version of Yahoo mail has just been trotted out without warning and it is a mess.
      Bugs all over the place and almost no reasonable features.
      Really and truly crap. This is likely the end of my use of yahoo.
      It is like a giant leap backwards.

      What was the point????

    • Jess

      TF N—-,

      I agree with you 100%, those are my thoughts exactly.

      In the last 13 years that I have been using Yahoo mail (I disliked the user interface in Hotmail at the time I created my first Yahoo account) and of all the changes and updates in that time I can only recall once having a change forewarned and being given the chance to “opt-in” for the YahooMail Beta system early. The very points that I liked about Yahoo mail over Hotmail and Gmail are the points that have been removed or tampered with in this most recent update. I rarely use my Hotmail and Gmail accounts simply out of dislike for their user interfaces. Now I’ll reinvestigate these services or perhaps search for a new one altogether.

      Yahoo – please let us know if you ever see sense and go back to distinguishing yourself from your competitors, rather than just trying to reincarnate yourself as a Gmail wannabe. Ick.

    • stick

      My sentiments exactly. What in the world could Yahoo have been thinking of when they took it upon themselves to change something that was pleasing and working into a big mess of garbage. I for one do not like this NEW format. They don’t seem to be able to grasp an old adage if it is not broke then don’t try to fix it.

    • Deb Bailey

      Here’s an easy fix:

      I found a way to get the regular tabbed yahoo mail back, very easy to do, so IF you want yours back, here’s what you do:

      *****OH, IT IS SO NICE TO BE IN FAMILIAR TERRITORY AGAIN :-) Hello, my lovely tabs, I’ve missed you sooooo much!!! :-) ****

      1. Go to SETTINGS
      3. click/CHECK the “BASIC” circle
      4. Then, when the really (sarcastically 1998) old style Basic Yahoo comes up
      5. Click the back arrow <- on your browser
      This should take you to the familiar yahoo style mail

      • b wiseman

        where do I find settings for yayoo mail to change and where are my contacts

      • http://webpronews Eileen

        I tried changing it in settings, viewing options and selecting the basic circle and clicking the back arrow. now it won’t let me log into my email. It stays locked when I click on the sign in part. :(

      • T

        Thanks Deb, this does work until you log out, then you’ll need to redo after logging back in. Still better than what they currently offer!

      • Chuck

        It doesn’t work correctly……… I was using it until I received a reply from a friend that I had forwarded a message to. She said that the message appeared with 2 or 3 words per line. I forwarded the same message to myself and same result. There are other issues also. It is not the previous version. It appears to be a hodge-podge of previous version/S!
        After many years with the same email address…………… I’m outta here!

      • Jim

        Problem is how to print with out all the ads. No printer version page on the basic

    • CA

      I resent the lack of control. I do not want conversation view. Marissa Mayer you have totally screwed up my ability to manage my own communication.

      • Stephen

        Conversations can be disabled. Just go to Settings (popdown menu from that weird circular thing to the right of your username in upper right corner) and uncheck the box “Enable Conversations”. Then Save settings and you should be good. It worked for me anyway.

    • Greg

      Like the others I really appreciate your complete reply – especially the comment that this is simply “RUDE” – not to mention the hours of wasted time. Why on earth did they throw in all these bells and whistles while not attempting to fix the current problems that plague Yahoo mail is beyond me. I had to go back to basic mode which is painful but at least it works.

      I never did like the google mail interface and thus was loyal to yahoo .. but they are forcing me to look around – shame because I think the staff are great and very supportive … when you can actually get through to them.

      It is time to blast CEO’s who follow the absurd Google advice that is fueling a new round of arrogant CEO’s who feel that acting like a jerk is a badge of honour and everyone else is a fool for not following – excuse me but crap is crap – ignoring QA is not good and you are just lucky that your software is free.

      Hmmm opportunity for some smart company to come along and just give consumers a system that works, has ads, but does not suck all resources when you use any of the options, does not change settings without your asking, does not spy on you, does not freely give information to American Gov without a fight, does not back slimy US Political bullies who think they own the Internet, and provides internet storage away from USA prying eyes, including the skype calls, and free calls — there are a few companies out there who could combine —- Quoting “yes Minister” – “This is the thin edge of the wedge”… YEH!!!! maybe the move will finally start.

    • http://www.nwspringers.com Susan woody

      I feel as the person above does. I have used Yahoo for over 12 yrs and it’s linked to everything I do with my website. I breed Springer Spaniels. the night you changed Yahoo with no notice, I was frantically trying to get messages out to my many customers concerning their new pups. I also have a domain name thru Yahoo, etc.
      I was already running behind due to an unexpected surgery so these emails were important and time sensitive. I was so frustrated with the new changes being so much like gmail, but also because I didn’t understand the new changes, contacts were missing, I couldn’t attach pics that night, etc and had already told my customers I promised they’d get an email that night. they didn’t get it because I needed to get acquainted with the changes and was already exhausted. perhaps had I known id be forced into the changes that night, I wouldn’t have made the promise and I wouldn’t have let them down again after I had problems with pics on my website. it was embarrassing. I think what I’m unhappy with the most is the similarity with Gmail. I have a Gmail account in order to use Google services and many require that you have a Gmail account but I don’t particularly like the way emails are all linked from same contact in what you call “communications”. it is this reason I don’t prefer gmail. now I feel I am using gmail with Yahoo’s name on it. if I’m to be forced to use Yahoo like gmail, I may as well just use Gmail since I need it for Google apps anyway. I preferred Yahoo. I’ve been using it for so long. I use Yahoo because it’s easier for me than gmail.
      why did you feel the need to make Yahoo just like gmail? I’m very unhappy and doubt I will get used to it so you will most likely lose me and I will need to find a email program that doesn’t link my conversations. bad move Yahoo. we use Yahoo for its user friendly emails.
      I may as well just use Gmail and get rid of Yahoo once I make changes to all my user name and passwords all over the web. then I will get rid of Yahoo, unless you allow us to change it back if we prefer. very rude. very disappointing. it’s going to be a huge job to get rid of it and it’s going to be heartbreaking after so many years but I am THAT unhappy.
      what were you thinking? why did you take the decision away from us to continue using it the way we liked it?
      bad, bad move. if people wanted Yahoo to work like gmail, they’d use Gmail since it works with Google and most apps require it.
      I’ve been a faithful Yahoo user for a very long time, I think I deserved Ann option or at least a warning of the changes prior to then being in effect. I’m very unhappy. I just don’t get it. I am very unhappy.

    • Gary

      You took the words right out of my mouth. After I think its about 15 years using yahoo mail, I’ve got to go. This last update was just too much. See ya yahoo mail.

    • Catherine

      I agree 100% – except that – so far at least – I have not suffered from frozen drafts. I have been with Yahoo for over 10 years, and have put up with the sudden, unannounced, unexplained, unjustified format changes – but this is by far the worst. The very worst aspects are the loss of multiple tabs, the “conversation” nonsense which makes it look as though, in the course of email exchanges on the same subject you have included someone you deliberately excluded from a a message. No point in continuing: you have said it all!

    • Naeem

      TF N—

      You put my thoughts and problems with Yahoo Mail at the moment down to the letter, You could not of put it any better

      I don’t like Gmail so looking around for a email client that works for me – hopefully something similar to good old Yahoo Classic

    • karen albert

      I would be curious to see what email you find to replace the new yahoo mail. I hate it. Messages I’ve sent took up to 7 hours to be delivered. I miss messages since nothing is obvious without all that extra clicking and I am unable to delete unwanted contacts. I was never a seeker of sleek as opposed to obvious.

    • p

      My wife has gmail. I have Yahoo. If I wanted gmail I would have asked my wife to set it up for me. With the change at Yahoo I am forced to use a partially working buggy painful working gmail wannabe. Guess I’ll switch and have a working version instead of this pitiful copy.

    • Eileen Kerrigan

      You can’t hear it, but I’m over cheering wildly at the top of my lungs :-) THANK YOU, THANK YOU, THANK YOU, TF N–, for saying to eloquently what (nearly) all Yahoo Mail users have been saying for the past week.

      To put it in not-so-eloquent terms … Yahoo sucks. Big time.

    • riz

      this beautifully crafted and heartfelt message has had 113 thumbs up

      ….and one thumbs down
      so that proves youre all wrong, M Mayer really does read and respond to these feedbacks!

    • Scott

      Well articulated. These unannounced changes are in and of themselves annoying. Give us a heads up as to change. But worse than that, the functionality is less. My e-mails freeze up, I’ve lost content, and am so frustrated with Yahoo’s lack of customer service ethic that I am dumping them this weekend after having the same same Yahoo e-mail address since the 1990s. They are really terrible at customer service and empathizing with their users. Horrible, horrible, horrible.

    • DB

      Excellent summary of the nightmare I stumbled into with their supposed enhancements. I don’t like GMAIL – and YAHOO took everything I HATE about GMAIL and made it exponentially worse. I cannot even find new emails and figure out how to reply. This is my first email account from the 80’s. Never have I loved OUTLOOK more. Yahoo is following the model of “If it’s note broken, BREAK IT.” Right now Hotmail has the best Interface of them all. Good bye Yahoo. You deserve your failures.

    • Sue Sonke

      Couldn’t agree more with above writer! I’m totally lost with this new format, takes more time, couldn’t see where/how to send when first appeared, don’t like history of messages, seems to get stuck, and on and on. I’ll be interested in switching too.

    • PG


      Very well said! Switching email providers is inconvenient, but its’ something I’m prepared to do if Yahoo! doesn’t improve their site … and soon. Its current state is beyond ridiculous.


    • pat

      Hate the new yahoo mail. Loved classic and have used it for years. It was user friendly. New one is NOT. I may as well me on gmail or some other chatroom style format. I chose yahoo because it was easy and made sense. I lovd wtf?

    • YN

      Thank you TF N, it’s just impossible to say any better.
      I’m 52 yo, but I’m a web developer/soft engineer and with all that I’m also very disappointed… So your “I am … moderately competent in digital navigation” does not work here.
      The new Yahoo email can be used as a useful object-lesson how web email should NOT be.

      For Yahoo — welcome to Google/Microsot 365 club.

    • RJ

      I feel the same way. I’ve had two emails just disappear once they were sent – and I was paying attention to the second one.
      I’m not a gmail fan either and I don’t enjoy having my yahoo mail look like gmail.
      When I logged on the other day I thought my account had been hacked. Could they not have sent an email or at least some sort of warning??
      Writing this from my new outlook account. Hope I learn to like it.
      We are often told it’s the change we don’t like, rather than the actual changes. But I don’t want the changes if it involves losing emails and using an interface I don’t like. Boo on this one.

    • http://N/a Mark

      TF N—- you’re a legend! Thank you for putting down all this; I am totally in agreement!

      Is there another free email platform that uses the old Yahoo! platform? I’ll go there now and start a new email address!

    • BKH

      I agree with everything stated. I too am a long-term Yahoo mail user (15 years or more) and am EXTREMELY UNHAPPY with the new changes. I consider myself quick to catch on with technology and find this new mail interface and system very, very difficult. I would like to find a new mail system to use as well. I would prefer to go back to the obsolete basic Yahoo mail of 15 years ago than have to deal with this. I use my Yahoo email in my work/business a lot and have to go to my Iphone or Ipad to read messages/filter through my mail because this the new Yahoo mail is so confusing. PLEASE YAHOO—LISTEN TO YOUR USERS AND CHANGE BACK TO THE OLD SYSTEM.

    • http://www.uratsyaraf.com Beng

      I like it !!!, its an amazing feature

    • http://www.uratsyaraf.com Beng

      its good, like it

    • craig wickham

      I agree with you 100 % I did find that workaround to get back to the old yahoo actually does work.

      Also one other problem I found was other feature of the “new and improved version” (that was a deal breaker) was that the auto-fill on simple addressing of an e-mail did not work and I was forced to fill in each address manually. Not going to do that.

      Some people might just figure well you get what you pay for but don’t be naive, you pay for yahoo by having to look at all the advertizements they bombard you with.

    • BETTY

      I hate the new yahoo. How difficult it was waking up on the day of a major event for my business (10/10) and finding that my mail had been completely overhauled. Simple tasks took way too much of my limited time. My tech skills rank pretty high, but I am not sure if I’ve lost a ton of functionality in this transition or if I just don’t know where to look. Either way yahoo sucks! What ever happened to KISS?

      NO THANKS Yahoo!

    • marykirk

      TF N- Thanks so much for describing so many of the problems. I agree with all you say and some more! I’m feeling bereft after just 7 years with Yahoo. It’s done some silly things in the past but this is suicidal!

      • Jan

        Thank you for telling what has become our story. Your eloquence states what we are all feeling! Dismay, white hot anger and the knowledge that I will have to move away too after numerous years with the company, I too will have to leave.
        -I have drafts, sent and new mails all coming into my new e-mail list like a tossed salad.
        -I have messages that are empty! I am contacting people to find out what they said. (They are for a job interviews.)
        -I have messages so combined to the previous ones as a trailers, sent with new, that I don’t know which one I am sending when I reply. I’ve had to compose entirely new ones, several times.
        -I have reply messages changed so that I can’t change the subject line and can’t know to which sender to whom I am replying and am hoping that it is not going to a Yahoo group instead of the one person.
        – I have not been able get my older emails unless I scroll like Facebook.
        Disaster doesn’t adequately capture the chaos going on.

        • ka

          Yes – i don’t understand what i sent at all! Panicked that i had sent a DRAFT by mistake but can’t tell if i have?? I don’t understand this new format AT ALL and I use gmail at work already. Can anyone reassure me?

    • Reuel Sherwood

      A well considered, literate, accurate and actually overly-kind response to the arrogance of Yahoo.

    • http://newyahoomailplus finchere2carole@yahoo.com

      this is the crummiest email ever. I have been searching an hour on how to find message actions so I can forward an email and not have all the messages with it. There has to be something better than either yahoo or gmail. I am looking.

      • Mtle

        Was you able to find out how to forward an email with out all the trail of emails?

    • Stephan

      Beautifully put and written.
      I cannot agree more.

    • JDD


    • Kris

      EPIC, TF N—, my feelings EXACTLY. I am absolutely infuriated that they would make such a change to what I consider (correctly or not) to be my most personal space without asking my permission. I sent something last night and suddenly this disorienting and ridiculously blue page appeared! Great point about your grandma…I thought the same thing. If I, a 53 year old woman, could suddenly be sent into a tailspin by this, what of my parents? In any case, TF N—, if you decide to take over the world, I’m with you!!! Fuck Yahoo!

    • Anna

      Dear TF N

      I applaud you for standing up for all users who were were hurt and inconvenienced by Yahoo’s brutal redesign. I feel, however, you’re inadvertently(I hope!)letting Yahoo off the hook by suggesting their botched redesign confuses people like your grandmother.

      1. Folks who used computers BCE (Before Chrome Emerged) aren’t digital dummies. Even hinting that folks who dislike Yahoo’s dysfunctional redesign are doddering septuagenarians wrongly points a fingers at blameless & not-so-stupid grannies and grampas, many of whom who launched the digital age less than 40 years ago (Most of whom still use computers, too).
      2. It’s apparent from the vernacular & abbreviations used in many Yahoo flames, people considerably younger than grandparents or even parents have complained and been dissed. Yahoo’s ill-designed, ill launched and visibly untested redesign is as vexing to 20 somethings as to folks in their 30s 40s 50s 60s 70s and beyond.

      Put the blame firmly where it belongs: Yahoo’s GMail caricature is squarely the fault of arrogant. bulying 20- and 30- something programmers (and CEOs) who’ve never descended from their ivory towers (more accurately, slithered out of Silicon Valley) in order to engage in adult discourse with people different from themselves.

      Like you, I lost e-mails, I lost contacts, I lost records of billable hours. Thank you for speaking your mind so eloquently that you have spoken for many other disenchanted users as well


  • Monica Zegers

    What is wrong with you. This update is to bad. I’m going to gmail.

    • robert


      • bocash3

        Finally, I see that many others join me in detesting the “new” Yahoo email pages. Multiple emails, lost emails, can’t find replies I truly need. Also getting complaints from people I send them too and end up having to talk on the telephone to get facts straight. NOW…………..I just received an email from a friend and another email is attached to it from someone else that is not even related. How does this happen? This destroys my faith in Yahoo being able to protect any form of privacy……….. emails from two different people showing up on the same page and subjects are totally unrelated.

        Been a member of Yahoo since 1997. It is time to look elsewhere.

        Highly annoyed at Yahoo in NC. ……………..

  • Kay Nathan

    There have been hundreds of negative comments on forums about Yahoo!’s “new look” which, to say the very least, is as clumsy as it is completely annoying. Despite it all, Yahoo doesn’t seem to care about its users – many who’ve been using Yahoo for several years. Their attitude is as disappointing as the new design is an absolute nightmare. It looks like grand shoddiness has replaced the well-tested and robust functionality of some of the better features of the old Classic layout. And the code doesn’t seem to have been tested.

    On Firefox (Ver. 21) running on Windows 8 (64-bit), the new layout simply does not appear in the same manners as it does on IE 10. The icons render as small text boxes; the font is disproportionately large, the text display window area seems to have been shrunk in order to accommodate advertisements; the navigation is near impossible.

    The “new look” hardly has any features that Yahoo! erroneously believes its users will “love.” No, Yahoo!, the new look evokes deeply negatives feelings of anger, frustration and disappointment at your bewildering depth of stupidity.

    • Sanda

      I have lost so much time trying to figure out what happened to the features I knew and didn’t realise I loved so much. This version is buggy, my folders don’t display properly. Hate it. Hate it. Hate it.

      • David

        Ditto. Sent messages can’t be retrieved in any understandable order. I can’t believe how bad it is.

  • David

    Yahoo email proves that they have no idea what they’re doing. Their search is terrible, and now mail is unusable. What a disaster.

  • J.Strauss

    This article is incorrect in stating that you can go back to MailPlus if you were a previous paying customer. This is not true; the only option is to use the current awful version, or switch to “basic” version which also has no tabs, and no mail options, just their standard less user friendly, etc. You can, however, disable the lumping of multiple emails in the same thread together in the newest version by going to settings, writing emails, and then unclicking “enable conversations”. This will at least stop that if it’s a problem for you. However, generally the “upgrade” to yahoo mail is a very big “downgrade”. The tabs was the best (an frankly just about the only) differentiating point, and now they have removed that, so I will probably just switch over to mac mail. At least mac mail allows you to open & view as many emails as you want at the same time. Yahoo, if you are listening, you really should re-instate the tabs; that was a huge convenience which you sold us all on, then ripped away with no notice. For shame. If it’s not back in the next 2 weeks, you will be losing a LOT more paying customers.

    • http://www.webpronews.com/author/chris-crum Chris Crum

      Yahoo says in its blog post, “Current Mail Plus customers can continue to use Mail Plus and can learn more here.”

  • Tod

    Couldn’t they have asked us first? How do I revert to the previous version, which worked fine? Does anyone know how?!

  • Jeffk

    ABSOLUTELY STINKS. Confusing, pointless stupid “upgrade”

    If Yahoo doesn’t offer an option to go back to the original format I’m seriously considering deleting my yahoo accounts. Sure, it’s a hassle and I’ll have to change a ton of connecting stuff. But it will be less of a hassle than dealing with this amateur hour designed abomination.

  • L

    I am tired of all the changes. It was working before. Have they never heard of the phase “If its not broke don’t fix it”

  • RPM

    I cannot agree more with these comments, especially the initial one from TFN. Thank you!! I don’t know if Yahoo is reading these, but there are really only 2 possibilities:

    1) Either the nut-jobs in charge of Yahoo are completely clueless and incompetent, or
    2) This was done deliberately to slow down efficiency.

    Since I cannot imagine any reason to do this deliberately, except for some sick, narcissistic, sadistic pleasure; I must assume the Yahoo management are incompetent, clueless, idiots.

    Therefore, they are also incapable of listening or responding to reason.

    TFN, please post your new email provider when you find one because I will be dropping Yahoo also, after 8 years.

    By the way, if anyone is thinking about Gmail, I cannot recommend it. I have a gmail account, which I tried to make sense of. I do not use it now because of the same reason all of you angry with Yahoo. It appears Yahoo just copied Gmail.

  • gd
  • nothanks

    THis new Yahoo is garbage, I log in and it looks almost same as Gmail or Outlook 2013 web service…

    no hard lines to differentiate between subject area, no BCC visible, text formatting options at bottom of compose window instead of top, conversation view jumbles everything together and its not clear if your last email is at the top or bottom of email chain… just a horrid mess. What a POS turd.

    How the hell do engineers at Yahoo think this is an improvement? These types of changes are only going to drive people away, not attract them. News to Yahoo, your userbase is not made up of teens — it’s the older generation — moms, dads, grandmas and grandpas. When my mom needed a simple email interface, I signed her up for Yahoo (old design) because it was CLEAR and EASY to use. This is no longer the case and I get the sense the amount of frustration experienced by their aging users will be astronomical.

    Screw this update, it’s the last straw… another few executives at an email company thinking it knows best vs. what its actual users do.

  • CWS

    Take action against these changes! Email Marissa Mayer. Sign the change.org petition.
    Join the FB group.https://www.facebook.com/groups/yahoomailfail/

    And contact others in the media! That might actually get their attention, if any reporter will listen to anything other than the normal narrative of Mayer being Yahoo’s savior (and a new mom to boot! Wow!)

  • Positive One

    Although my email moniker is positiveone, I have never felt so angry or as negative as I am right now at YAHOO!!

    I forwarded a very important email to a client, making sure to delete the contents of the prior history in the email and stupid YAHOO STILL incorporated email history! WHAT?!


  • Chris Christian

    when you take a very good platform like yahoo mail and screw it up you keep making changes to what was already working you get a new gmail user. Stop making changes in it. Oh and put the send button in the right had column with the Compose button. It stinks where it is and is a pain to get emails out when you have several up to different recipients. Stop Screwing with your platform. You give us just enough time to get used to it and then change it. Change for the sake of change is a good way to send your users to Gmail. I have been with you for a long time and am considering it.

  • felina

    I was shocked and irritated when I logged into our Yahoo! business account on the 9th and saw what looked almost exactly like my gmail account (which I NEVER use because I HATE the layout). Where were my tabs? Where were my easily accessible folders? Where were all of the user friendly options I have become used to? More importantly, where was the courtesy email to inform me that I was going to have all of these torn away?

    My personal email account was force migrated to gmail by my school several months ago, and I was livid then. Being forced to use a new interface without being asked by your provider is horrendous. I already had a gmail account, of course, since I can’t use Youtube without it, or the apps on my phone. I dislike gmail, I dislike their features, I dislike their layout, I dislike, the conversation grouping, I dislike…well almost everything. So…I never use it.

    I use Yahoo! because I love the tabs, I love my folders, I love…well, almost everything. I feel betrayed by logging on and finding gmail in my Yahoo!. I then went through their feedback forum and, low and behold, found thousands of other dissatisfied users, and not a single happy consumer. Many of us PAY to use this service, we PAY because we like what we have. There is a reason we are not gmail users.

    I have seen some articles espousing the new layout “Yahoo! has taken some of the best features from gmail and incorporated them into the new layout.” Uh, no, no they didn’t, they just pissed off a lot of people. As I read these glowing critiques I realize, these people are not Yahoo! users, they did not utilize the old version, they simply came on to look at the new one. It’s like a dog breeder discussing the positive attributes of your cat.

    In any event, I can’t stand the new Yahoo!, and may migrate our business account elsewhere, since the likelihood of them offering to reinstate the last version is probably non-existent.

  • KeJo

    NO TABS!!
    no tabs, no dice. fix it yahoo, NOW.

  • http://www.roycobden.com Roy Cobden

    Yahoo mail has sacrificed it’s best usability features for an appearance makeover.

    Why you’d want to copy the ugly gmail/hotmail look who knows. Who cares?

    I could live with the icky new look, no problem, IF THE USABILITY WAS AS GOOD.

    – operations that were 1 click now require more
    – right click menus are gone
    – tabs are gone
    – fonts are harder to read
    – sorts on columns are gone

    GREAT usability features are GONE.

    Wtf were they thinking?

    Style with NO SUBSTANCE is what’s left.

    The new yahoo mail interface is a pig in colored lipstick.

    Who of sound mind would give up the best usability features of an application for a copycat ‘appearance makeover’ and have the nerve (or abject stupidity) to call it an improvement?

  • robert

    Same as everyone else, screen freezing, buttons not working, draught saving function not working and just lost an email that took me an hour to write. All this after having an “update” forced on me no more than a few weeks ago.
    Cool people who want their emails configured in this way are already using “cool email” systems not Yahoo.
    This will not bring in new users, just alienate and eventually lose existing users.
    Very, very bad decision Yahoo

  • Range

    I am a fully paid up $19.99 a year Premium email subscriber and have been with Yahoo Mail for the past ten years.

    Today, I log in to my Yahoo Mail account to add a “disposable email address” – I move my cursor over the “gear” icon and MAIL OPTIONS is GONE!! The ONLY choices I have are:
    Themes > Settings > Ad Free Mail > Help > Privacy > Legal > Copyright Notice > About Our Ads and Account Info.

    I am EXTREMELY pissed at this effrontery on the part of yahoo to dismantle my account. To deliberately HIDE important features that I am PAYING FOR!!!

    I tried to CONTACT US and was routed and re-routed until I was so spent to care any more and yet, at the end of this Contact Us attempt, yahoo told me they “could not make any suggestions to resolve my issue” and THAT… is where I was left.

    I am SOOOOOO FRUSTRATED by their ARROGANCE and INEPTITUDE in this new-look-google-crap-mail-copy-imitation that I will, no doubt, be cancelling this fraud of yahoo and going elsewhere.

    Yahoo SURE knows how to ruin a simple, USER FRIENDLY application and turn it to CRAP!

    SCREW YAHOO AND THE HORSE THEY RODE IN ON!!!!!!!!!!!!!!!!!!!!!!!!

    • Natalie

      I hate this format….I hated the one before!!!!!!! I want the old format back…I don’t like being manipulated into having to have the newer formats. Before, I was able to go back to the old….now they won’t let you!! I am going to another email ….I hate Yahoo for doing this and continuing to do this…They don’t want you to be able to go back to what you want! Have they ever been told about Customer Relations????????????????????????

  • Phoeny

    I know of 7 people who have moved to Gmail since the new version of Yahoo mail was launched and it is very soon going to be 8 – ME!!

    Totally user ‘unfriendly’ many aspects of it just do not work, why did they’fix’ it when it was not broken???????????????

  • archie

    I wonder if this extended service to mobile users must be why my old standard service hasn’t updated my inbox in 3 days….and, no, various means to ‘refresh’ the inbox fail. I’m just glad I put an autorespond on my yahoo mail months ago (when forced into the awful ‘new yahoo’app) so anyone that sends me a message is directed to resend that message to my gmail account. Wish we could permanently furlough the people that devised this series of changes!

  • Tiffaney

    I totally get that humans are inherently resistant to change. That said however, I do not personally have an issue with the fact that this mail client has changed. I have MAJOR issues with not even being able to send new messages (just keeps cycling) or retrieve messages that have already been sent. This is not acceptable and I have had to bypass the Yahoo mail client in favor of my less used Gmail account. Primarily because I have had this email address since forever, I would prefer to continue to use Yahoo. BUT, the bugginess needs to be worked out pronto.

  • Julie

    I’m also looking to leave after 13+ years with the same yahoo address. Despite Yahoo’s high hackability, I’ve never left due to hating all the other interfaces – Gmail. Now that Yahoo! is just like Gmail, I might as well go to Gmail, or best yet, find another option with a decent UI.

  • china

    The one thing I really liked about the old yahoo mail was the TABS. Now they are gone.

  • http://www.cafepress.com/just_think TheDevian

    I can’t believe it is even worse, and they made it even harder to do things, the only good thing I can say is at least the message window is bigger, but there is still too much wasted space and it is really hard to click the right spots and not screw up what you were doing & lose it all.

  • Roni

    I am really beginning to hate the arseholes that run yahoo its has now been changed twice this year its users have NO SAY in what THEY do with our mail? God knows what else we will have to put up with its so f****n crap NOT user friendly anymore! They take our old email addresses and give them to anyone who wants them and if your list of contacts is on there too bad every bullock brained arse will send all sorts of crap to you, your family and friends! In fact Gmail is one billion miles better than yahoo in every possible way and as long as it continues to be better I’ll keep using it!

    One P****d off user

  • TN boywonder

    TF, Your story is so well written that it could be my story. This thing is a disaster, I have had a yahoo email over 10 years, I hate everything about Gmail, and I am spent today seeking alternative email platforms.

    Thing is, it’s hard to learn a new way of doing things “on the fly” and I just can’t dedicate the time in the middle of the week to learn a new system.

  • Bishrelt

    I am very unhappy with the change. Gmail is horrible and I really liked my Yahoo. Now it is a lot like gmail with a lot of problems. Time to leave yahoo! I agree they should let you keep the old format because it was a lot better. I like to have a lot of my drafts up so I can see them and now that feature is gone. So frustrating.

  • Judy

    my old yahoo came back tonight. Firefox is my browser and I had switched back to basic using the “settings” and then switched back again. I don’t know how it came back with tabs, folders, save to drafts, print, font, etc. All as it was before the mess…

    • JG

      Mine returned briefly… then went again.

  • http://www.realsystemsug.com alex

    The new Yahoo mail is not good for a busy office person; you can not keep many tabs open as in the older design – very busy people like me need so many tabs open and gives us ease of perusing through and communicating. Other bug; if you are responding to a mail – you have no control over the message subject i.e you can not edit it to catch attention of the receiver – how do I switch to the old yahoo interface??

  • deb

    Terrible! Devastating! I am RUINED!!!!!!!!! All my important messages are GONE!!!!!! What is WRONG with you people? Are you in cahoots with Obama to destroy us!

  • Tonya

    I really dislike the resdesign. I figured out how to turn off the conversations. I don’t like that this is the default and I did not get a heads up from Yahoo about this MAJOR change. Additionally many of the icons next to the e-mails is distorted. It looks like a little box with E001 ect in the box. ????. In Internet Explorer 9 it doesn’t even show me options next the send button when composing an e-mail. I cant click on spell check. In Mozilla Firefox 24 it shows them but again as boxes with E002 etc in the boxes. I can see what they really are by mousing over it. If this isn’t changed soon, I will be getting rid of my Yahoo accout that I have had for years.

  • Helga

    I hate the new design. It’s unusable – you can’t compose more than one message at a time. You can’t change something in the subject line when you reply to all, I hate the conversation format. You can’t open more than one mail at a time. It slows everything down. I am really angry about being forced to adopt a new version that I don’t like.

    Yahoo just ignores it’s user feedback – everybody hates the new mail – you should check out the feedback page! It makes you feel powerless – I wish there was some way of taking revenge on Yahoo so that they would listen to us.

  • Martin

    I agree with so many of the comments. The people in Yahoo who should go are the ones who hired Marissa Mayer – they obviously wanted a GMail-like Yahoo.

    I have used Yahoo as my mail provider since I first went online in 2003. No more. I have found mail.com : an attractive interface, tabs, and even folders within folders! I should have left Yahoo years ago.

  • Dave

    This version is absolutely horrid. I’ve been using Yahoo mail since 2000 and now have several email accounts. The Basic setting will probably be OK for a couple of them and I might keep those for a while, but I should probably just convert all of them to Hotmail.

    I’ve been a programmer since 1982. I started programming with Assembler and have even programmed in machine code. I have used many other languages since then and who knows how many programming tools. This is just plain bad……

  • JG

    I hate what Yahoo has done to email and to its groups. Everything is so confusing. Having helped set up basic yahoo email accounts with many people who are confused when looking at a mass of information on a screen due to disabilities, I fear they will now panic when they are faced with this interface.
    Myself, I returned my settings to Basic and save it as it is the option closest to the old style, but that setting returns to fully featured every time I return to yahoo. Why can’t I choose Basic in the settings and it stay that way?
    Sorry Yahoo, you have gone too far again. Last time you had to return all groups to the original format because you messed up something that simply worked as it should. Now my yahoo groups are so confusing, people are leaving or no longer visiting the online sites.
    Time to leave Yahoo and let it die I think.

  • Barry

    New yahoo format sucks. I hate it and will be leaving for another e-mail provider. Who ever designed this new format didn’t know what he or she was doing.

  • Shubha Wambach

    I absolutely hate the gmail interface which seems to be designed to punish people for using a free service. As a Plus user, seeing the the new Yahoo interface appear suddenly is a nightmare. I loved the Yahoo message tabs as well as the Inbox, Calendar, Contacts and other folder tabs and now they are gone. It’s like going backwards to a more primitive, basic user interface. The new user interface is also extremely buggy and I keep getting error messages or it hangs or empty pages appear. Also had problems deleting drafts. I spent an hour trying to use Help to find out how to get tabs back and I just get nowhere. What’s worse it the Help claims that this new interface now provides these tabs, as if its new and I should see it. But I had it in the old version and now it’s not there.

  • LongTimeCustomer

    This summer, mail.yahoo.com went from excellent to bad. Now it went from bad to worse. What madness has possessed this company? I have stuck with Yahoo Mail for more years I can remember after first trying all sorts of email clients and services. Yahoo Mail was the ONE which combined most of the good features from both worlds. It’s notepad was an additional bonus. If I preferred cumbersome, time-wasting, confusing junk like gmail, I would have switched long ago. The fact that I didn’t proves I don’t. The only reasons I didn’t switch to a new provider this summer were (A) the amount of saved content of mine on Yahoo’s servers and (B) my extremely taxing new job which leaves me little time. Despite that little time I DID find a way to quickly download my Yahoo Notepad files, though, and now – after the latest interface redesign – I may feel the need strongly enough to make time and find a new provider for my personal email. What a waste of time when all I want is what I already had before some morons (or hostile takeover mules) at Yahoo did a number on all us loyal customers. I mean the word ‘customers’. I am one of those who actually paid Yahoo for its email service in the past.

  • Matt

    Where are the tabs? And why is it so hard to insert the sender’s email address? Way to make Yahoo Mail worse!

    And I totally agree with everyone saying that if I wanted Gmail, I’d be using Gmail. The one thing that you had going for you was that it wasn’t like gmail. Now that you’re making yourself more similar to Gmail, I may as well stop using you. Yahoo has always been a little slower than Gmail. But I always liked the set up of Yahoo.

    My favorite parts of the previous version:

    1. Tabs were an amazing feature, please bring it back! This was your best feature over Shitty gmail.
    2. The auto insertion of somebody’s name when I start typing somebody’s name in the “To” field of composing an email.

  • http://yahoo keith allen

    It’s simple: Yahoo doesn’t listen to their customers. It doesn’t matter who they bring in as CEO, if you’re not listening to your customers you will fail in the market place. They had something decent and they went and changed it without really considering how it would affect their base. Like many folks here I’m looking at options. I’m sick and tired of getting yanked around.

  • RH

    I too, do not like the changes that Yahoo have been forcing down their customers throats. The last one is Terrible and I am going elsewhere.
    Working on getting all my email contacts notified.
    Their ads are so bad, that you can not stop them or their lousy themes.
    Yahoo is treating their customers like the auto manufacturers are on their infotainment systems. They take away the things the you need on your auto, like oil press and battery gauges, useful temp age, locking gas doors, and too many others to mentioned.
    And they add all those things that you do not want, need or can get rid of and forces you to take your eyes off the road to use. Ford is one of the worse, but the others are real bad, too.
    Yahoo had joined that gang of snollygosters.

  • Roy

    Yahoo mail sucks even more now. I’ve used Yahoo mail since the late 90’s. I’ve had it. I’m now in the process of converting everything to gmail. Goodbye Yahoo.

    • http://N/a Mark

      I can’t help but wonder if there’s a conspiracy…

      Option 1: This new exec lady used to work for Gmail didn’t she? Maybe she’s intentionally screwed Y! and get a bit of a bonus from Gmail?

      Option 2: They intentionally make a screw-up to get more people to read about Y!Mail and then revert back to the nicer “old” version causing curiosity with the Gmail and Hotmail (and other users) thereby getting more users…

      Option 3: something else very imaginative..

      … but all equally frustrating to the users! :-(

  • Charley Lingerfelt

    This is the worst email software update from Yahoo in a long time. It is buggy. Emails are not sending. Basic Email is not always allowing address book lookup and more.
    Please ROLL-BACK until the code, font, layout and performance issue are addressed!
    Thank You
    Long-Time Yahoo Fan

  • http://mail jean mahrous

    I think the last version is the most impossibly stupid system I have ever seen. I am searching for an alternative to replace my yahoo e-mails and as disagreeable as it is to me, will check out the old Hotmail.

  • Carter

    The newer version has few choices when sorting. No sender, no subject. Very, very hard to manage email. I care more about functionality than look and feel. I don’t just want to see email by date, unread, or attachment. Duh…

    May leave Yahoo if they don’t get this right…

  • richard



  • http://www.seraphichubviews.com Tony

    I have never seen such a disgusting innovation such as the new yahoo mail! It is even more difficult to navigate and organize mails. very disgusting!!!!

  • jan m c

    Pls go here for the petition against the new yahoo mail version.

    • Glenda Oakley

      Thanks for the link, I already have signed it earlier and posted it on some comments in the “send feedback” at the bottom of yahoo email page.There is a LOT of signatures.

  • Glenda Oakley

    I too do not like most of the new yahoo. Deleting emails is a disaster. First the bold unread was not there, but that came back. Better. Now, I spent 10 minutes looking down the list of 90 emails, ticking the boxes of the ones I was not going to read and then clicked the delete button. Nothing happened. Could not delete multiple emails. I tried deleting just one, it worked…once. Then I had to open the email, then delete it. But then I was faced with a blank screen, so then had to click on inbox to get back to the list of my emails. It is taking time. It is so annoying. This happens every time. When I click on a facebook notification, read the post, click delete, same deal.It wasn’t broken before, why do all this and make things slower.I already have gmail accounts, don’t make me use them for my primary email address.

  • Harold Balde

    Change for the sake of change is a big mistake. If one is going to innovate, do some home work or tests before implementing. The executives at yahoo are to blame. They feel that a new face lift is what yahoo needs…….they have failed………remove them or transfer them as they are irresponsible. At least offer people a choice of Yahoo Classic and see what the outcome is of the people vote.
    Also as a final note, I believe that people do not want to play find waldo for simple features like doing a print page.

  • Barbara

    This entire new email experiment is terrible. Please fire the idiots who thought this was going to be new and improved. It looks like you are going to force people tp pay extra for nonsense. Isn’t that what the advertisers do, pay for this website.

    • john rowe

      Use 2 yahoo addresses on 2 differet browsers.
      The layouts are differet,the commets more banal on one,than the other,the function keys are different and to make matters worse,put both on the androis yahoo.app.
      Now can only access the first em listed,BUT can search for the other one,and can open only one side!
      Trying to contact yahoo,about the difficulties,but seemingly impossible.
      What a joke so my g mail account very busy……….

  • Pat

    What Yahoo is doing is the best thing possible for their competition. They have completely lost sight of the reason people signed up with them over the years. If you do a search there are many free email services. I have switched over much to Hushmail. Their user interface is simple, uncluttered, and user friendly much like the famous Classic Mail! All email is encrypted and they do not read your email for advertising profit. Their free service has a very small storage so for people who keep all their emails or get a lot of pictures that may be a problem. With the horrendous privacy issues and heavy handed tactics of Yahoo, Gmail, etc. the day of free email service for people who want reliable private email may be coming to an end. For me, I’m really tempted to pay the small monthly fee and use an email client like Eudora or Thunderbird etc. which stores all my email on my computer rather than on a server somewhere else like Yahoo, Gmail, etc. Even without that, just knowing that all my email is stored encrypted and private and secure, maybe that is worth a couple bucks a month. Google makes billions off your “free” email. Who do they care about, free you or where the $$$ comes from? Ditto for Yahoo. Are you going to continue being a cash cow for giant corporations that don’t give a damn about you or are you going to say enough, and take back control of your digital life? No one disagrees or questions that changing email addresses is a real inconvenience. You can either do some research and go elsewhere or keep putting up with lousy service, invasion of privacy, and heavy handed corporate bullying. In the end, it is your choice. No one has to put up with this mistreatment! There are options!

  • http://swimmingpoolslides.net Steve Cee

    TRAPPED !!!!

    Does anyone know how to take my folders with me
    if I leave Yahoo Mail???

  • Ian

    I have been trying understand the new Yahoo mail system for the last couple of days and have the following observations, many of which have already been raised by other users in various forums

    Inbox Screen
    1. You now cannot have multiple messages open via “Tabs”……This was a tremendous feature and needs to be restored
    2. The “Reply to Sender”, “Reply to All”, and “Forward” commands are still there (just to the left of the “Delete” command) but are blanked out, you have to hover the mouse in the general area to see what function is there………………….Why not leave the command (or at least an icon)visible
    3. When in your personal folder list you can get back to the main folders such as “Inbox”, “Sent” etc by hovering the mouse in the area to the left of the folder list and then seeing what option is available, but again why have these option blanked out????????? or even better why not just keep both sets of folders visible as the old Yahoo did
    4. Cannot adjust column widths for “Sender”, “Message Title” etc.
    5. No identification of what e-mails have attachments ……..It can be very useful to see which messages have attachments without having to open the actual message ….. why not have a paperclip icon column as in the old yahoo
    a. Even when you open the message the advise that there is an attachment is at the bottom of the message, even if the attachment was actually attached to the most recent message which is at the top of the message thread ……very time consuming to scroll through a long message or message thread
    6. There is no “Title” to say what folder you are in e.g. “Inbox” or “Sent” except for the folder being highlighted in bold blue and even that notification disappears if you collapse the folders column
    a. If you are in your personal folders the option to expand/collapse the folder column disappears so you will always know what folder you are in with the bold blue highlight ………..but surely a page title with the folder description would be better
    7. The view command gives you various options on how to sort your messages e.g. Date, Sender, Attachments etc, but there is nothing to say what option you have selected, even if you go back into “View” the current selection is not highlighted ……can be confusing
    a. To change the order from descending to ascending you have to access view twice and your selection twice….there used to be arrows at the top of the column to allow this to be achieved less clumsily
    8. There is no icon or indeed column to show which messages you have “starred” and in fact nothing to say what “starred” means I assume this is equivalent to the old “flag”

    Composing a message
    1. The stationary toolbox is at the bottom (just to the right of the send button) but it is blanked out and you have to hover the mouse in the general area to see what is there. In fact for “Bullets, Indents” and Alignment” you don’t even get a description only an empty box until you hover the mouse in there and then you can see the options ……….. Why not have the toolbox bar visible
    2. There are only 7 font’s and 4 font sizes available in the font option, generally this would be ok but if you need to insert a word with a larger font (e.g. Happy Birthday) you have to open Microsoft Word and type it in there and then copy and paste into your message
    3. You have to be very accurate in placing the cursor if you want to get back to the beginning of a line, you just can’t just point at the beginning of the line and click
    4. The escape button doesn’t do anything, if you want to exit a message before sending, you have to click on another folder and then you get the option to save your in progress message as a draft.
    5. There is no undo or redo ability (I actually can’t remember if this was available on the old Yahoo)

    1. The themes and options buttons doesn’t always open
    2. If you use a signature it disappears if you access “Settings” and then “Writing e-mail” and you have to set it up again ….why?????
    3. You can’t seem to have one line of your signature a different font size from another e.g. your name large and phone number smaller, but you can with bold, italics, colours etc……Why
    4. If you are in settings and select or deselect “Conversations” or “Snippets” there is nothing to say active or inactive until you go back to your inbox and see them in your inbox

    My personal Yahoo upgrade wish list
    1. The options for “Mark as Read” are only “Immediately”, or “After 2 seconds” or “After 5 seconds” or “Never”. Tthis is the same as the old Yahoo, but I feel there should be an option for marking “As read” only after opening the message. I tend to use the bold message titles as an action List but still like to check the message itself in the preview pane before deciding if it needs my immediate attention or can wait, and 5 seconds often isn’t long enough
    2. There is still no capability to have sub-folders. for example I deal with many companies and have folders for each one (say 30) and they all appear in the folders list.
    a. If I give them a folder title just by their name then they would be all over the folder list (alphabetically)
    b. If I give them a folder title all beginning with say “Company XYZ” they all would all then be grouped together but to access a folder lower in the alphabet than “C” I have scroll past all these 30 companies
    c. It would be very useful to be able to have each one sorted by their name alphabetically but under one parent folder called Companies which I could leave collapsed or expand as necessary
    1. I appreciate that it probably doesn’t make sense to keep the old Yahoo going forever and that at some point you have to run with the latest upgrade, but in my opinion this version is not an upgrade it is a monumental downgrade and it is the epitome of arrogance for yahoo to impose these changes on their millions of users without have the common decency to
    a. Advise that changes will be happeneing
    b. explain the changes and how to use them
    c. Carry out proper due diligence test and development including trial user feedback. I would hope that they did carry out some sort of R&D but it was obviously not “proper”
    2. It would appear that the only new functions are the “Themes” and the ability to group messages by conversation. I can either take or leave these, but the features that have disappeared far out-weigh these two new features and have totally degraded Yahoo usability
    3. Bring back the ability to open multiple messages
    4. Show the commands instead of having to hover the mouse in the general area
    5. Show icons for attachments, stars etc
    6. Yahoo MUST have an internal investigation on the Department or Manager or company policy that allowed this “upgrade” to hit the streets and upset thousands of their customer base, many of whom shall now leave Yahoo for another provider.
    7. Whatever happened to “The customer is always right” policy. If this were to happen in industry there would certainly have to be a change in company operating procedures and would in all likelihood result in change of management
    Ian Sneddon

    • Sterling

      Right on Ian — you have captured it perfectly !

  • Sterling

    Good Grief ! Yahoo should call the new mail interface “New Coke.” That’s about how well it’s going over.

    I will just my voice to multitudes complaining about the overall and fairly complete Suckitude of the new interface. If your Yahoo mail users wanted a gmail interface, we would have moved there by now. Can’t someone offer a simple, clean, mailbox without all the nonsense and (incorrect) assumptions about what new things the user-base wants?

    Any suggestions about where to move my primary email account to are very welcome. This latest change, done without the courtesy of an announcement, has me ready to move. And quickly.

  • http://www.health-diets.net Linda

    There’s no longer an option to click on a sender to add to contacts list. Am having trouble finding a way to switch on image viewing for specific senders.

  • Kathy

    Hate the new mail!!!! Please, please stop messing with it and bring back the Classic Yahoo. This really sucks.

  • Arlene H

    A suggestion to all who are leaving YAHOO: Consider having a different email provider (your website) as your main email that you give out to friends/family/associates, such as yourname@yourname.com, then forward it to whichever email provider you change your YAHOO account to.

    In this way, should the next company screw up royally like YAHOO insanely did, you can just repoint your main email to the next email provider account and your friends/family/associates, etc… will not even notice the change because your main email has remained the same.

  • Was a Yahoo Fan!

    Yahoo has changed a simple, straight forward email format that was understandable and worked well, into a complex chamber of horrors.
    Unless the Yahoo folks change back to the original format, I will be switching over to gmail – hitherto my back up!

  • Joe Blake

    I have been searching for a site where someone has something good to say about Y Mail. Can’t find them.

    Perhaps Y hired a bunch of MS people. After all, MS has nothing but competent people working for them. Think of all the fantastic upgrades MS has made to office and windows over the past decade.

    You would think Y would have learned it’s lesson.

    Thank God for Roundcube.

  • Mary G

    Have they lost their minds???????????
    This is awful. Probably the worst yet. First they screw up the main yahoo page and now the email.

    Yahoo – you have turned into yaboo…
    Get rid of all this garbage and go back to the way it was for both the webpage and the email

  • jg

    When an “upgrade” happens that is basically a downgrade with the exception of more storage, then of course people are going to complain.

    Make features lost that I particularly liked are:

    Being able to compose a message and have it in edit mode while scrolling through other messages to cut/paste content. This was available on the top bar menu. I could have the composed message open and a variety of other messages in a variety of other folders lined up top in their own menu and scroll between them. Now if I look for another message while I’m composing a new one, I lose the new one, and can only have one message open at a time. Big feature downgrade IMO.

    Also its SMS feature is lost. Often while at work I would compose SMS’s to co workers or clients directly though email rather than need to have my cell phone handy the whole day.

    Drag and drop pics directly to an email without having to save them to my computer and attach them. The messages would then send and display the pics as entered into the email for multimedia purposes, such that they are in context with the text. This really helped when trying to get specific instructions to a client or co worker… No longer available.

    Yahoo sucks now.

    I’m considering just forwarding to my gmail account and not using yahoo any longer.

  • Jan

    Awful–well wors than that.

    When a group of e-mails is now compacted on string form fist to last there is not way to just delete some of them in the string for instance. Hard to manipulate. Took away my bar with spell check, face icons, font control. Can’t figure out how to get it back. Not going to even try. Just called up a tech guy and will pay to have Outlook set up at home for personal usage since it is so robust at work.

    Good bye Yahoo after 15 years of mail usage. What were you thinking? Lessons from new Coke??? can we have back the classic with all of its quaintness. When I switch to basic many of the class functions are gone,.

  • http://www.loriswebs.com Lorel

    I don’t like the “New and Improved” yahoo mail at all! They took out “Sort by Subject” which was my #1 most important feature. The font has been changed and is larger and spacing is different in the new mail. I found instructions on how to change it back to the basic version (I had to search the Internet to find it) but it keeps removing my settings every time I switch to another page or leave Mail and come back, and it takes 3 clicks to get sort by subject back every time plus all the other changes that won’t stay put. Very annoying.

    I’m looking for another email — anything but gmail which is/was worse.

  • ss cor

    Sucks big time. Nuff said

  • Bob c

    Hate the new version on Android. Hate the function that clumps all past correspondences together. Don’t want fancy backgrounds that make it hard to see the text. Hate that I can no longer delete my password to keep others from accessing the account. Sucks. I want the previous version back. I had zero problems with that version. It seems like they are trying to emulate gmail, which I don’t like either.

  • Anonymous

    Yahoo email was a wonderful alternative to Gmail (which I use but dislike intensely). It offered features that were wonderful – the ability to have multiple emails open at one time, easy archiving, one email per response – not buried “conversations”, the ease of replying to an earlier email without risking replying to the entire “conversation”. The email format was the best thing Yahoo had going for it and it kept me using Yahoo. Now what’s the point? Please bring back the old format – it was the best.

  • http://www.computershowto.pro Attila

    There is only one reason why the disrespectful programmers, tweakers, generally, the disrespectful yahoo staff could make this move: they are getting BLIND.
    They are blind both with regard to the SIZES of the elements on the page, since they increased substantially every element, every font, and that is a big hinderence in my case;
    and they are blind with regard to the fact that users simply don’t like what they have done;
    all this to make everything look mobile ? what the hell is wrong with these disrespectful schmucks, destroying everything we loved about yahoo mail, and forcing down the user’s throat everything useless…
    I most sincerely hope they will be left by their entire userbase and become a useless service, used by noone except their own staff.

  • Mark

    I have been with Yahoo from the start, including paying for a premium account.
    Today am switching to gmail.
    At least with gmail I can open several emails in different browser tabs at once.
    Is that so much to ask?
    Step by step Yahoo has become a joke.
    Goodbye Yahoo.

  • D Wolf

    As a longtime Yahoo user, I totally agree with the lead letter–the “upgraded” format is terribly confusing and it was absolutely rude to just throw it at us with no warning and without explanation. It now resembles gmail, which I hate. It wasn’t broke, so why did you try to “fix” it?

  • DivaB

    Gmail was not my primary email client; because I didn’t like using it. I used Gmail as my trash email. I’m mad as hell that yahoo changed; and copied what mostly seemed Gmail semantics. I don’t have the time in my life to learn how to use an email that used to be simple, and straight forward. Why the heck do you think most of us stayed with yahoo?? Those of us that didn’t switch everything over to gmail, didn’t do so for a reason. Thanks for making my morning more difficult and time consuming than I had anticipated.

  • http://www.roycobden.com Roy Cobden

    Lose functionality to gain ugly cosmetics?

    What idiot authorized this downgrade?

    • http://www.roycobden.com Roy Cobden

      Forgot to mention the endless stream of “Temporary Error xx” dialog boxes in the desktop browser version


      the android app that won’t load emails in while the tablet is in landscape mode.

  • http://k2media.co.uk Joe

    I have been using yahoo email since around 1995 whilst at the same time paying for AOL.

    Why can they not leave things well alone of least give me the chance to stick wth what I am comfortable with. Had I not had the same yahoo email adress since first going online I would have switched to one of the other providers

  • Glenn

    Yahoo’s redesigns are mind-boggling – especially since Marissa Mayer took the reins. Previous to the multiple redesigns we had a measure of respect for her work in guiding Yahoo’s direction.

    As a former tech CEO I have used Yahoo since it’s inception. I am appalled that the plain, simple, easy-to-use email page has become a cluttered presentation of ads and also more difficult to use. Even our friends in Japan and Southeast Asia are upset by this.

    NOT USER FRIENDLY. Huge difficulty in simple access to read email, with a necessity to click on a banner ad each time one wishes to read the complete email summary line. However, when you do click to clear the ad, Yahoo tells you that they will remove the far right column banner ads for only two dollars.

    Even though legal in this case, it is nonetheless a form of extortion, shakedown, and exaction. HELLO GOOGLE.

    Yahoo’s home page has become a jumbled mass of information with news stories scrolled that have no contextual relationship to each other.

    Drilling down on other Yahoo tabbed pages, we find that many stories of interest initially then require that we either watch a video or a slide presentation with 10 steps. We’re educated, fast readers and do not have time for this. For that reason we bail-out on nearly all of these presentations.

    Frankly, it appears that Yahoo has lost it’s way. On the other hand, perhaps this is Yahoo’s future. Cater to the masses of dumbed-down humanity with junk stories and sensational or sexual videos and cram each page with ads. Pray that they click those ads.

    What happened to “Permission Marketing?” You can push and you can pull on the Web, but if you alienate enough the game is over.

    Why not just put a warning at the top of the Yahoo home page. “Mindful and Educated need not apply for an account.”

    Morals, ethics and good taste are compromised when the only real issue is the bottom line.

  • r’s

    Bless you js, just followed your steps to reset to basic, and Yay, have a bit of function again in the new neo disfunctional cyberworld.
    Thank you TN for your eloquent TIRADE, and others for detailing in words that aim to hit the heart of the matter. Yahoo had become > (Was), a basic, solid communication epicenter for the Masses, easy to learn, easy to use. But in one respect, it had evolved into a reliable, fairly secure tool for groups to gather for important transfer of imformation. Hobbiest, genealogist’s, yes, but much much more. An Important Tool in health care, where correct information was shared to benefit, and educate groups of people who might not be able to access such information in their local community, support groups that Rely on such transfer, and NEEDED transfer/engagement to many who are housebound. Such groups are acrambling to aid those who NEED this inforamtion epicenter. They are struggling, trying to decide upon alternate sources. I’m struggling to find words to explain how essential to life function the old, non-neo groups Was.
    I too use gmail, but as a single hobby discussion email only. The group migrated to gmail groups. It’s a true pain to use. Emails from old study group, and from friends who are now long passed away, reside in Yahoo folders. I found This page today, when a friend emailed advising that my old emails/folders were now likely to disappear. Guess I will need to find time to copy those old emails/studies to my pc.

    Wrote today to add my voice to the reasoning mass that states We Need a Basic, Solid, Easy format to Email, Study, Privately Exchange health information in a Secure location.
    If Not Yahoo, then what, and where?
    As this discussion is seeking to also offer balanced suggestions, Please Do offer alternative sites please.

  • http://Canvasback@wordpress.com Canvasback

    Thumbs down. You, Me: What’s that about? Did I forget what I wrote and who I sent it to? Why add complication to communication?

  • Rae

    I am SOOOO SICK of the constant changes in Yahoo. Every few months it is some new format. I LIKED old YAHOO and I have no idea why you guys felt the need to keep changing it. PLEASE bring back a version that is SIMPLE for those of us not interested in all the fancy nonsense. I am NOT old either but I want my email to be simple to get in and out of.

  • Donald Cox

    Get rid of Mayer yesterday and give us Classic back.

    This new email is so “juvenile” and backward.

    It was designed by “simple” minds.

  • David

    Add my name to the discontented. The system refuses to work with my Mac. I want to be able to delete specific messages and not whole streams. The graphics are ugly. FRUSTRATED!

  • Summer

    Is anyone else having the problem of the stupid themes window popping up and asking you to choose and save a theme, EVERY time you sign on or refresh your mail?? This is driving me INSANE!!! I’ve selected and saved my theme of choice every which way that’s available; and STILL, I am met with this insufferable themes window every dang time I sign on or refresh. WTH!!??

  • Steve

    I’ve been forced to update my email account with yahoo and now none of the buttons work. I’ve tried chrome and firefox with similar results. It’s hard to believe it’s happening. I mean Yahoo is a large organisation. How could it all go so wrong?

  • Homer

    First, let me say I agree the “new” Yahoo email sucks.

    However, having said that, I must also make the following observation. While I have not yet read all the comments here, those that I have read all seem to approach this from the perspective of a customer. That is to say, you perceive yourselves as customers of Yahoo.

    You are not Yahoo’s customers. The advertisers are Yahoo’s customers.

    You are the product.

    And, apparently, you are no longer the product that Yahoo’s customers want to buy.

  • http://self Rick

    SUCKS!!! My $#@^%! contacts are no longer coupled to ‘compose’ (can’t just start typing the destination’s name and have contact email options pop up), I can’t scroll down to all my folders unless I go to ‘basic’ mode, can’t see how to have multiple emails open, can’t close any email, just have to go back to the inbox and then inmto another email… WHAT KIND OF MORONS DO YOU HAVE DESIGNING THIS CRAP??? …stupid question… obviously a million monkeys typing randomly on keyboards and you use whatever the hell they generate. Some day there will be a god, stable alternative and we’ll all kiss Yahoo goodbye!

  • Gerry Clancy

    I hate it, cant find anything, i cant believe I’m paying for this crap. how do i turn it off. if there is no off button i think i’ll give my money to someone who cares about my opinion and good customer service..

  • char

    so hard to use new email. when reply cant see address im sending it to. whats with the send button hidden at bottom? when editing the cursor so slow.
    seems like a hacked version of yahoo.
    ive found new emails in my sent box and sent mails in my inbox.

    its so confusing i cant even give all my feedback. i dont have time. new yahoo mail has taken it.

  • trudi

    I own a small business, and while I have e-mail addresses with my website, I have everything forwarded to my yahoo account (including the “contact us” form on my website). I did this from the beginning primarily because Yahoo was so much better with attachments (we are screen printers, and send a lot of PDF and hi-res JPEGS back and forth to and from our customers). When Yahoo introduced tabs, I was in heaven; previously I had to open multiple browser tabs into Yahoo mail so that I could refer to previous or other e-mails for purposes of quoting; now I could have one Yahoo tab open, and use their internal tabs. I appreciate the tip here regarding getting the tabs back, but it’s a PITA to have to do that every time you come back in.

    I’m one of those people who, every time I get a new computer with a new version of Windows, immediately sets the view back to Classic. My Windows Explorer view is set to details. I like practicality, not cutesy backgrounds and MyFirstComputer icons. I also appreciate the information about turning off “conversations.” Are they kidding? I was seeing “Me, Melissa, Me” not knowing which Melissa it referred to — we correspond with one school that has 2 Melissas, and I have other customers named Melissa (as an example of one name) — I need to know which Melissa “Me” is corresponding with! Also, as mentioned, our “contact us” form is forwarded to Yahoo, and some people who actually do have our e-mail address at their office will correspond from their personal address through the contact form. Suddenly, I have an e-mail that shows “conversations” with multiple people, all of whom have come in through that address. Can’t reply to that — have to start a new message, so now the original request will be almost impossible to find.

    Also, the cutesy messages — “you are my anti-spam hero!” I can’t imagine even a 13-year old girl not groaning at that one.

    I know, a real business wouldn’t dream of using Yahoo for e-mail; but up until now, I found it to be reliable and containing all the features I needed (especially after they came out with the tabs). The past several days have been a nightmare, sucking time from my business that I can’t afford. I’m trying to find an alternative, so if anybody has any suggestions, PLEASE post them. I remembered that someone who did a website for me some years back (2008) had set me up with a gmail account, so I logged in to it to see if it was better than I remembered it, but it took about 2 minutes to see where Yahoo came up with this crap, so I logged back out of there for the last time.

    I’m desperate. We are highly dependent on e-mail communications, and it feels like the rug has been pulled out from under us.

  • char

    Yes thats the answer on how to get back prior version:
    click settings, viewing emails, uncheck “enable conversations, click save, then go back to settings, viewing email, click “Basic” and oila! your email is back to normal and you can see the clickable ” Switch to the newest Yahoo! Mail” on home page that you surely want to avoid!

    • Vicki

      OMG – thank you so much!!!

  • char

    i fixed it.
    go to “settings”, “viewing emails”, disable “allow conversations”, click “save”, go back to “viewing emails” click “basic” and save then yahoo mail normal but to make it perfect: downloaded adblck plus, free and no more ads in my yahoo mail. its perfect! thank god. spread this info around.

  • C. Williams

    The new format is horrendous. The other comments pretty much cover how angry and frustrated I felt when this change was forced upon me, with no notice. How can you save a draft? Why should I have to bother hunting and pecking for anything I want to do? Replied to an email earlier today, and when the sender replied back the most recent email wasn’t even at the top of the page. It’s awful. I too will be searching for another email unless you switch back to an older format, preferably the one prior to the last one, I wasn’t crazy about the last on either, but at least it was way easier to use than this fiasco.

  • mrynsgmail

    new yahoo mail sucks big time, everyone gravitate away, the market will piss on poor crap like the spastic new yahoo interface, no offense to spastic programers with their heads up their collective arses, aka yahoo

    die under a rock yahoo, and blow away as you deserve

  • Donald Cox

    Mayer needs to leave yesterday!!!!!!!!!!!!!!

  • Vicki

    There just isn’t enough time or space to list all the problems with the new “not improved” Yahoo Mail. It’s EXTREMELY SLOW, doesn’t execute commands consistently (delete, move, etc.), if you don’t set it up to enable conversations, you have to manually go back and click on the inbox to see your messages once you have finished sending, responding, etc. If you click on a message to delete it, then change your mind, it takes 8-10 more clicks to undo it. They tried to copy Gmail and completely screwed up everything. Everyone I know was happy with the old classic Yahoo Mail; why didn’t they just leave well enough alone. I’ve been trying to decide if I want to switch over to Gmail, but wasn’t sure if I should. Yahoo has solved my dilemma. I’m so done with them. It’s too bad management doesn’t read these comments. Maybe they’d get rid of the idiots that keep doing this.

  • Patrick, Germany

    I can only consent to the written comments. I am also a Yahoo member since 1999 and a plus member since approx. 2003, the new design is a joke. Not having the tab function anymore, not beeing able to sort by sender….@yahoo: What the F*** were you guys thinking (if at all)

    Plus about a week ago I got charged with my yearly plus membership fee, however the most critical features are now included in the free version…I feel F*****g scamed and really start considering deleting my account (as mentioned on top, the most irrational thing to do, but if Yahoo is paying this little attention to its (paying) customers, screw them!

    I am pissed (I have read it’s possible to claim back the last plus account payment…I might try doing that)


  • Susan Jackson

    I agree — the new redesign is dreadful and confusing. The good news is that it’s given me a lot more incentive to start ditching Yahoo altogether.

  • ericf

    I usually try to consolidate my needs around one email provider. I used to be on hotmail with portofolio tools on msn. But Microsoft decide to redesign the portofolio tools and I moved to yahoo email plus portofolio plus flickr. Flickr has been redesign and browsing photos is now a mess, yahoo portofolio has its ups and down but now its the email getting closer to the stupid mix of messages when you reply and cant see the new message at the top. Well it seems that yahoo is too small to make its marks and choose to follow the lead of gmail. Maybe they want to escape the shadows of Microsoft lurking on theirs backs? Anyway I now started again with Microsoft email outlook.com and aol are also providing a nice design with their update free email.
    All these providers, use our emails to define our profiles and sell the stats but they dont even bother to ask for a survey satisfaction.

  • http://Yahoo Jae Davig

    Okay, I have had it. I will be switching e-mails by weeks end. This new design is unnecessary and not user friendly at all. I was trying to move e-mails to my folders and every one of them ended up in my trash folder. I am fed up, pissed off and have wasted way to much time this morning trying to make this work. Finished!!! Completely finished!!! Done, done, done!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Angelyn Womack

    I have been using yahoo for many years and had been happy with it until it decided to change formats. Why is this necessary? This latest change is absolutely horrible!!!! Why this “me” bit? And if I wanted the “history”, I’d look it up myself.
    Today I got what I thought was an email from a friend, one who was the recipient of a bcc. However, it was not from the first name listed in the new format but from someone else included in the bcc.
    What’s going on folks? Are you trying to drive us away from Yahoo? What’s with the blue background and small print?
    I am looking around for another service ’cause you folks don’t have your act together.

  • http://www.thejavelinpen.com scott

    No matter what the solution may be, every move, deleted message, sent message or what have you causes Yahoo to reply with an ERROR message of some sort……It is freaking ridiculous!!!

  • Sue


  • pat

    I loved classic yahoo and hate the new one. Creating changes we do not want, by surprise, in the dead of night, shows blatant disrespect to users. Many of us never chose to switch to the newer version and now this atrocity is forced on us. The photos file was great and now is gone. The new conversations and decorations are totally unnecessary. I think management should apologize to users, fire those responsible and hire techs who know how to restore classic features in a user friendly way.

  • http://healthread.net Sue Joan

    What do I think of yahoo’s design of the user client? One word… YUCK! They “fixed” something that was not broken and they broke it but good. ** sigh **

  • Joy

    I’m using safari 5.1.10. The new Yahoo mail doesn’t work very well it seems. When I hit the folders button the folders don’t show until I move the mouse in a certain way over the screen. Also, the new “conversation” threaded email feature failed in one conversation Monday am so I had to actually set things back to unthreaded in order to read the email.

    I’ve done at least 20 minutes of searching with google to find out what the problem is with safari not showing my my folders and found nothing helpful. Yahoo, you FAILED.

  • JB


  • Norma

    I can’t stand the new yahoo email!!! I am thinking of changing to gmail or something else just to keep my sanity. Please put it back to classic until you have something usable!!

  • http://Yahoo TE

    HATE IT!!!!! It wraps all my conversations into one email instead of keeping some conversations separate, won’t let me put things into folders very easy and much more!! Absolutely hate it! I have had my email account for 14 years and have never had this many problems!!

  • Lesley

    The return to basic and click back button solution is wonderful! It gives me time to continue to work, while sorting out which alternate email service to use. If I liked this layout, I would change to GMail because at least there the cute features would work (rather than freeze or give a random result). But I don’t want GMail – I want to be able to work on several emails at once, and switch between emails, folders etc … that was the point of being on Yahoo.

  • Nubia

    There is a growing rumor saying that Mayer is payed by google to destroy the yahoo groups – if this is true she won because this is exactly what she is doing actually – she launched the new NEO yahoo groups, product not working, and since 2 month she made the life of groups owners a real nightmare – nothing is working and groups owners are obliged to change hosting and turn to google groups or FB groups – i never saw a company launching a new product with a mimimum of tests, and oblige users to make the tests themselves – this new NEO GROUPS is a real failure

    see the thousand of yahoo groups owners complains here :


  • Tara McK

    Thanks for the tip to switch back to ‘Basic’ email view.
    Its been a terrible experience with the new email strands, I’ve missed important messages because they have been collated under the subject title – really NOT good, this is exctly what I loathe about Outlook Web App.

    Have been a Yahoo user for over 10 years…..always satisfied until now.

  • Jaana

    Yahoo has gone completely bonkers. The SMS messages I’ve sent over the last few months that never got delivered, are now popping up in friends’ and family’s phones at 2 and 3 in the morning, as if I were sending dozens of random incoherent messages in a drunken stupor. ABsolutely ridiculous. And I HATE the new format. I’m looking at hotmail as a reasonable alternative…

  • Sersi

    The new Yahoo mail absolutely sucks. I’ve been a user for 10 years and am going to look for a new mail service provider NOW. I TRIED to use this crap but am so totally frustrated that I know it’s time for me to go. My yahoo groups also have new screwed up views and settings. I do not like gmail – which I think is what yahoo was going for – but whomever told them this was a good thing, was badly mistaken. No warning and no options … Bad business.

  • tw

    Thanks TF N and all for the comments.

    We all agree that this was not only rude but the new format is a disaster for me. Today alone I spent 4 hrs on two computer systems Apple and a reg PC trying to figure out how to copy and paste email address into the new window. Still does not work. Then I noticed that there were not TABS. I was furious and lost even more time. I run my own business using Yahoo email for 10 years and Yahoo has worked fine until now. The reason I stuck with Yahoo is because I have clients all over the world and I have worked in 15 countries and yahoo always worked wherever I am (except for Myanmar and now S Korea) while hotmail and Gmail as well as others are locked up in some countries.

    This new Mail is a disaster for me but thanks to all of your comments I will try to return to the original format. After loosing most of the day in frustration I finnaly googled it to see if anyone else was having problems. I was not surprised to see the parallel reaction that every one agrees that this new Email sucks from every site I visited.

    an old quote from my Mechanic buddy some years ago comes tomind


  • (Ms) Bobby Cobani

    Needed – Exorcist, to clean up the “Yahoo House of Horrors”.
    I used to love you, Yahoo, but now, sadly I don’t.

  • Linda Masten

    I hate the new e-mail. It is not user friendly, the page size keeps changing. cannot get to the history of a particular subject I needed.
    It also appears a whole group of old e-mails that I needed are now gone. HATE HATE, HATE IT!!!

  • Linda Masten

    I hate the new format!! It is not user friendly, page size keeps changing, cannot get to “history” of a certain e-mail subject I need and today it seems a huge number of e-mails have been deleted involving an insurance claim that I needed to keep and I didn’t delete them.

  • sandra

    Had I wanted a “Google-like format” I would be using Google.
    Unable to merely open attachments now – given only the option of saving to computer or dropbox.
    Just now Yahoo has scrambled my contact list and will not resort it.
    I think my blood pressure is rising.

  • Darlene Brown

    The new Yahoo mail is awful. There are so many frustrating things about the changes, I don’t know where to begin. I realize change is required from time to time and I believe in giving anything a fair chance. However, you took a perfectly good email system and messed it up terribly. I think I’ll renew my AOL.

  • Reuel Sherwood

    There is no other word than STUPID for Yahoo’s abuse of its users.
    Tabs gone, send at bottom, no sorting by sender, no folder viewing, “Themes” that only make the smaller fonts even harder to read. No bolding of unread emails, the list goes on and ON !
    Top that off by NO prior notice and NO opt out, is nothing short of an INSULT to users.
    Guess what, SHE does not know better for us !!
    SHE does not decide for us how we want out email.
    Wy have already CHOSEN to not use Gmail.
    SHE has managed to make Yahoo WORST THAN AOL !
    This is such BLIND ARROGANCE not to mention just plain STUPID !

  • DaveG

    New interface…awful.

    My buttons show up as weird hieroglyphs, not buttons. Not a fan of threaded emails. Used to be able to do two things at once, different emails, different folders, tabbed across the interface…no more.

    -1 to Yahoo Mail changes.

  • http://www.designfacet.com sean

    If I have a folder, it will not tell me if there is any new mail in it, that is if I designated (filter) some emails to certain folders.

    It really is slow and sucks, even when i click on those folders it will not open up.

  • http://none Carol

    Why? That is the question. Why is Yahoo downgrading its user’s capabilities every few months? If you don’t want people using Yahoo mail, just shut it down. Yahoo mail was a perfectly good email app until a few months ago, they started downgrading it. Yahoo calls it upgrading but truly, it is a downgrade. Capabilities that once existed for users are no longer available – that is a downgrade. I, personally, am having a hard time using the new Yahoo at all. A few minutes ago, I was creating a message and just wanted to bold some text – no icons available to bold text.

    A friend of mine suggested that all these Yahoo changes are coming from the new CEO of Yahoo. Well, get rid of that person. The Yahoo user community is spending millions of hours trying to figure out how to use the new Yahoo – all the while knowing that in a few months Yahoo will change again. And the sad part is they change for the worse – not for the better.

  • marsd

    yahoooo mail is driving me nuts–

    I have a 1920 by 1200 17″ laptop screen resolution and yahoo mail keeps taking up a HUGE amount of ad space to my right– it was Never like this before-
    Plus sometimes it isnt even ad space- the ad is to the right and then I have this empty space of nothing next to it that is as big as teh ad– so annoying-

    The new yahoo mail is running much slower than how email was running before- it is clunky and it takes longer to load emails–

    and when it first changed I saw you could forward emails, but I cant find that now– Did they get rid of that? I am thinking of forwarding it off to an alternative– very buggy right now!

  • Judith Lunde

    Whoever decided this format is better than the one it replaced should be fired… or at least demoted. This format is not user friendly, is hard on the eyes… and appeared without a hint that our whole email “look” was going to change in the blink of any eye. I am thoroughly disappointed and I am thinking of changing my email unless the old format reappears!!! Here’s hoping… As the old adage goes… “Don’t fix it if it ain’t broke!!!!!!

  • sue

    I do not care for the new yahoo email. Please change it back. This is really horrible

  • Tom Reynen

    The new email is awful! I hate the idea of nesting one email after another. If you want to forward your original email it is a nightmare trying to figure out how to forward just that email without forwarding 10 other comments, responses and returned/out of office email messages. Messages should be kept separate!

  • RJS

    I am seriously (no joke) considering going back to envelopes and stamps. I’m so tired of the “Let’s find a way to improve something that works just fine” culture that has filtered into the computer world. Come on – it’s email – nothing more – keep it simple and effective (like communication should be). Give the engineers and marketing people a Ping-Pong table and take away their computers – we will all benefit from their absence.

  • http://yahoomail Russ

    HATE IT. I hate gmail’s conversations. It’s why I’ve stayed with Yahoo. Now I don’t know where I’m going to go. I’d rather change email addresses than stick with this sh!t. Hate conversations. Hate the new font. Yes, I’ve messed with other fonts; they all look f’d up on all of my machines. They look pixalated, sketchy, like my computer is about to die. I hate not having tabs. I hate how the folders are messed up. I HATE THIS NEW MAIL!!! New does not equal fresh or improved.

  • patty

    how much worse can this email service get. every time time they “improve” it just gets worse. unfortunately, they have arranged it so that you can’t export your hundreds of contacts to another service except google which is just as bad. why would they not at least give us a choice between old or new. IS ANYONE LISTENING OUT THERE. WHAT AN OPPORTUNITY TO GET MILLIONS OF EMAIL SUBSCRIBERS WILLING TO GO TO A HALF WAY DECENT SERVICE THAT WOULD LET US EXPORT OUR CONTACTS!!!!!

  • rupal


  • YN

    I started to changed my Yahoo! email in all my records and files.
    I leave Yahoo! after 10 years…

  • Christine

    Why did Yahoo do this? I could not figure out WHY, for the past week, I have not gotten e-mails that people said that they sent to me. I think it is because they are not saved in my contact list! I finally saw a pattern…if the person is saved in my contact list, their e-mail comes through just fine. If their e-mail address is not part of my contact list, I do not receive the e-mail. It does not even go into the spam folder! This is outrageous! I depend on Yahoo e-mail for work.

    Anyone else having this problem?

  • Jodi

    I miss my tabs. I don’t like the way threads are organized (sometimes chronologically, sometimes with my responses…unpredictable). I hate that I can’t change the subject line when I reply to an email. The picture background is pretty, but that’s about all I like about the new mail interface.

  • old time user

    Without Tabs Yahoo is useless to me. I echo all sentiments above. Searching for alternate free tabbed email providers – I’ve found the following: Thunderbird (a Mozilla product), gmx (I’m not thrilled with them – I’ve used them as a dross repository when I have to fill out an email address when joining something I’m not sure I want to keep. Not nearly as easy and nice an interface as the old Yahoo); and there’s Outlook. I’m sure I’m not alone in hoping that Yahoo will pay attention to it’s very loyal customer base and at the very least revert to Tabs. But I suspect they won’t as there’s a stubbornness in stupidity. They’ve changed the notifications of emails sent and other items to the bottom of page for no reason that I can see except to BE DIFFERENT by 180 degrees. Well, they sure did accomplish THAT. And now we have ads to the right of us, ads to the left of us, and ads up above us. Soon there will be so many ads there won’t be any room left for our emails.

  • Arkog

    I think the main problem behind these issues is that every software company is trying to make the smartphone and tablet “experience” so “great” that they are completely destroying the user experience of desktop computers. Apple was obviously the first to make this miskate trying to “iPhonize” Mac OS X what became a total error. So, they have also been the first to learn the obvious lesson that “the design that works for one device does not necessarily work for the other” and they are already correcting it. I will come back to this later, but let’s talk about Yahoo! Mail first.

    I have been using Yahoo! Mail since 2001 and since then, I have been loyal to it for functionality reasons. I have four Yahoo! Mail accounts for work and for personal matters. Due to my job I have more than 10 profesional e-mail addresses which I centralized into one Yahoo! Mail account for simplicity. Believe me, I have used many, many email providers and interfaces (since the times in which e-mails were managed with a command line program in the terminal!) and the one that ever offered the best functionalities to me was the Yahoo! Mail of the last five years. It was maybe not the fastest interface, but certainly the most functional. It was all working great until this week, when they screwed the interface. Just because the interface for smartphones and tablest of the Yahoo! Mail was bad. So now they have created an interface that looks great in a smartphone but is awfull and functionaly-reduced for a desktop computer.

    IT managers worldwide, please learn this simple lesson: “A COMPUTER IS NOT A SMARTPHONE, AND AN SMARTPHONE IS NOT A COMPUTER” Computers are multitasking devices while smartphones are one-application-at-a-time devices for very obvious reasons (no, it is not computing power, it is screen size). So the design that is good in one device cannot be carbon-copied for the other device, because it simply does not work!! I know very well how annoying it is for IT crews having to desing every website twice or three times and having to maintain them all simultaneously. But that is the reality today.

    So, in their effort to “smartphonize” Yahoo! Mail they have screwed the interface and the user experience for the computer users.
    1) The multitasking functionality that tabs offered are gone. Now computer users are forced into the one-task-at-a-time mentality.

    2) Everything takes more clicks because critical functionalities have been hidden behind buttons and icons that “magically” expand to show more options. Come on!! I am working in a 21″ screen and I cannot even see my personal folders without clicking somewhere before!? I want the critical functionalities to the reach of one click, without the need of exploring “magical” buttons to find out where the functionality I needed is hidding.

    3) The marketing strategy they have used for this release is insulting and they are treating the loyal customers as if we were idiots.
    First, previous versions were introduced slowly such that user feedback would allow them to tweak the final product.
    Second, in their propaganda they say it is more “modern”. Sorry that is wrong. Introducing conversation view is a good step, but converting a multitasking application into a one-task-at-a-time application is only a step back in technology.
    Third, they say it is more “personalized”. Really? Just because I can choose a transparent theme to make my computer look like an iPhone with iOS 7 doesn’t make it more personal, even if I have Apple computers. I have personalized my Yahoo! Mail to have 20 folders and I have spent hours setting correct filters to automatically redirect the incoming e-mails to those folders. Now when I access my mailbox I can’t even see my folders. How does this make it a more personal experience?
    Fourth, Yahoo! is announcing with all pomposity that they now offer 1TB of storage for free, and they call this an improvement. Up to 2010 (at least) when I signed for my second and third accounts Yahoo! was offering UNLIMITED storage space for mail. I am a realistic person, I know that unlimited is just promising too much and 1TB free is a very, very good offer. But please, just don’t be so cynical to sell me as something positive that you are now offering my 1TB when you promised me unlimited space the day that I signed in. Do you think I am stupid?


  • sailnewport

    Agreed – YAHOO has gotten much worse. I am looking for a new provider and would pay to have an email service that does not scan emails or send targeted (discriminatory) ads or push misogynistic dumbed down stupidity as “news”. The worst is that Yahoo provides no real customer service. Thats why government regulation IS needed to require real customer service – if only consumers had a say vs corporations who pay legislators big bucks to do their bidding.

    The New Yahoo is less user friendly – I stayed on the Classic but now cannot get the email addresses to show up when I enter my contacts name in the address fields. Also, I cannot get my most recent emails to show up routinely at the top of the page anymore.

    Does anybody know how to fix the above?

  • PR

    I hate the new look Yahoo and hate that every time I change the settings to basic, which I prefer, Yahoo keeps reverting back to the new look.

  • Adrian

    This is ridiculous. Stop changing your email interface please, you didn’t change it for the better. I’m by no means too old to figure out how things work online, but for the life of me I can’t figure out how to ungroup my automatically grouped emails. Those emails have the same subject but are from different people to different email addresses, where is the option to ungroup messages?? Maybe if I’m not so blinded by my rage I might be able to figure it out, but I’m pretty pissed because it’s my employer chose to use yahoo mail and I really don’t care as long as it’s easy for me to use. But now thanks to f*king yahoo mail it takes me more time and patience to do things as simple as checking emails because they’re grouped by subjects!

    • Adrian

      after my rage I’m able to figure out a temporary solution. Just go to setting to uncheck the box for showing email as conversations. Then all the groupings should be released.

      stupid yahoo mail.

  • Donald Cox

    I liked the change you wrote about in the earlier article that I started looking for another email provider; however, the latest revamp in October has convinced me that I will find a replacement. All this, after being a more than satisfied user for years, has driven me to consider almost anything other than Yahoo email. I am considering almost anything to get away from these people. I CANNOT TRUST THEM ANY MORE, NOT TO MENTION THEY DON’T HAVE A CLUE. Who knows what “rapacious” violation they will do to us next. They for sure have made their offering useless. I quit using their finance some time back because they so messed it up. Also, I have about quit using Facebook because they have done the same kinds of things to their offering. I know Facebook isn’t their product; but, they seem to have the same attitude.

  • Krista

    I hate the new Yahoo mail interface. It is the WORST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have never been so frustrated in my life.

  • http://www.rmsigorta.com Esra Ozyilmaz

    I lost my sent mail. I am not sure my mails sent or did not!
    I am confused. Please give my old yahoo mail.

    • Deb D

      Sent emails are disappearing before my eyes. I keep trying to have them restore the missing messages and they won’t restore those on the 18th and 19th but will go back to the 15th. So I saved my emails in this folder and now the folder has lost a whole month of emails as of today. Bad business all around when you can’t talk to someone to restore exactly what you want but then again it is moot because the disappearing act won’t stop.

      Want a working yahoo mail account … I’ll give it a couple of weeks but will change providers if this continues. Meanwhile I’ll will save the emails to a folder on my desktop. Nothing but frustration … Do not care for aesthetic as much as I do function … it needs to work !!!

  • Ms Bobby Cobani

    Hi, Chris. I am trying to find out what is the latest re Yahoo Mail. Has anyone in the Tech World managed to actually get a hold of them, to find out what is REALLY going on? And I don’t mean the generic excuses/reasons they are giving, i.e., “we really care about how you feel and are looking into it etc etc”. One of my favorites is how they direct us to yahoo help, but no real help is to be found there. I am tired of all this, and have some very important work to do via email (as I am sure many of us do). Yahoo seems to be trying to dump the blame onto the user, but surely all the users can’t be wrong? Judging by many of the comments I have read, most of us are intelligent, hard working people WHO JUST WANT AN ANSWER!!!

  • Savio


    It was fine how it was, multiple tabs, messages could be seen clearly. NOBODY WANTS THE NEW LAY-OUT. I’m a payed user, I have Yahoo Mail Plus, because I don’t want to see commercials and distractions, and I loved the yahoo mail Beta Interface.

    Right now I HATE IT, I will cancel my account if it remains like this.
    OK, in Settings one can return to ‘basic’ but we have to do it each time we open mail again…….
    And for how long will we be able to go back to the previous lay-out.

    Yahoo mail used to be the most clear, most practical way form emailing. Simple and clear. Gmail layout is a DISASTER.

    I DO NO WANT TO SEE CONVERSATIONS. I just want to see simple messages/mails.

    Thank you.

  • val

    For a couple of days I couldn’t use Bcc because it doesn’t took automatically the addresses. Very frustrating! Today, almost neurotic I press not left mouse click, but right mouse click, and it worked. Learning new things every day…
    This topic is for us, changing some negative experiences and trying to find solutions at Yahoo big company bugs. This should be their team members business, to test, to find and fix the bugs, this is for what they get paid. Is no fair to offer them our solutions, we are not working in their team…I don’t know, maybe some of us are working for Y and here are undercover. Now I become paranoid.
    “Nice job, it sure looks tidy in here!” & “Nice work, you finish what you start”- no comment for using descriptive praise.

  • Spacebug

    Hi everyone,

    I do hate the new yahoo too, it’s a pain in the…but I found a solution to get back the old style. Here is what I found:

    “You can get back most of the good things from the old Yahoo. In the URL for your mail page change the word ‘launch’ to ‘search’. So it looks like this (note: the xxxx is for whatever specific mail server you are on, just change the last part of the URL):

    This puts you back into the Tabbed layout. Then go into your Mail Options (via the ‘gear’ icon at top right of the page) and uncheck ‘enable preview pane’, ‘enable conversations’, and ‘enable snippets’ (Basic only has the Preview Pane option). You should now be back to as close as you can get to the old layout.”

    Here is the source: http://answers.yahoo.com/question/index?qid=20131020021937AA0eZfd

    It is working fine for me and way better than the new yahoo. The only little disadvantage is the when you close yahoo and reopen it you have to redo the switch from “launch” to “search”… Hope Yahoo will change back to the old style permanently quite soon.

    best regards peter

  • Starfish

    I have read nearly every entry on this page; and with some experimentation have been able to use the back key to regain the tabulated view of e-mail.

    My other account, which does not have a profile attached, has also suffered some of the degradation of the new yahoo. . .

    (My primary account is also not attached to any profile; and only got upgraded after I got lured into choosing a theme for my inbox.)

    Now that I know how to regain access to the tabulated view of my email, I am still concerned about the many references on this page to people having lost content out of their folders or out of their contacts or whatnot. I do not even know how to check and see what I have lost (for example, if my contacts have been reduced, I would not necessarily know). I am most concerned about losing information. Would anyone care to tell me whether the lost information is irretrievably lost — or does it reappear when switching back to the tabs view? How can I check to see whether I have lost anything?

  • Lynn MacBeth

    The new Yahoo interface is making it impossible to read my emails. When I click on the email it shows me all the ones that preceded that reply, but I can’t get it to display the actual reply. I’ve done everything I can think of to get the thing to display but it will not. PLEASE return to the old format, which I could at least read. This thing is a real mess. Was it designed by that Canadian company that designed healthcare.gov?

    • Trilby

      Go to settings (the little cog-looking thing in the upper right corner)> view email and UNclick “enable conversations.” Yeah conversations are rubbish. The whole update is rubbish.

  • Trilby

    The new Yahoo email sucks so hard! I tried using “basic” but you lose a lot of functionality, like you can see picture attachments but can’t download them. SUCKS! I hate gmail for many of the same reasons I hate the new Yahoo. I am actually considering AOL. Incredibly, there are few choices now. AOL actually looks pretty good compared to this dog vomit.

  • Anis

    The new yahoo is a catastrophic !!! Is the least user friendly thing I have ever experienced in may web life experience !!!!
    I have actually sent a very important email to my self instead of sending it to a business partner. I was thinking for tree days it was delivered but it was not ! I got in deep trouble because of that, I still can’t believe it !!!!!!!!!!!! Get the old version for God sake !!!!

  • gary couillard

    Piece of junk!!!

    I can see more of my to-do list on my phone. The to-do list in Yahoo mail is so narrow I can’t read enough to identify the item.

  • Stephan

    The ‘new’ version of Yahoo Mail is quite simply Terrible. The forced ‘upgrade’ to a highly flawed program is nothing short of idiotic, Not to mention highly destructive as the ‘upgrade’ is a non-responsive, slow, convoluted mess.

    Thanks for the mandatory ‘downgrade’. Well done, yahoo.
    (yahoo user since 1998)

  • JustinMontana

    Was the new Yahoo engineered by government contractors?

    What a clunky piece of lips.

    The new CEO should be fired and replaced with Bozo, The Clown.
    Wait… the ObamaCon has a ‘job’ at the moment.

    I guess they’re trying to make a way for the Federal Government to view every jot and tittle made by users.

    Sadly, there is no easy way to tell Yahoo that their mail sucks. Even then, it won’t matter as liberals never listen to people. They listen only their opinions in spite of all facts against them.

  • Marti Lovejoy

    Yahoo has released new versions of Mail, Groups, Sports, etc., on unsuspecting and unwilling USERS in an apparent multi-million-participant Beta test. USERS with complaints are dismissed as being “not being willing to accept change.” How about “not wanting to accept an interface that no longer does what it needs to do for the USER?” Yahoo is mostly unresponsive to requests to return functions that USERS depend upon for the product to function. For example, Group owners need to be able to let their members know WHY a post is being rejected. This functionality was removed from the Groups interface and despite multiple requests, has not been restored. Many things which once took one click (or two) now take 5-6… like printing an email. You can do it, but try to find it! Time we used to have to look at ads is being spent on trying to find out how to do what was once right in front of our faces. With Yahoo, it’s all about shiny – not usability.

  • Gail

    I am in my 60’s & just got used to the OTHER new YAHOO MAIL that was forced down our throats…….now you change it again????? MORONS!!!
    Didn’t you ever hear the old saying “If it isn’t broke, don’t fix it”?
    I am thoroughly disgusted with Yahoo. Go find something else to play games with instead of messing with people’s mail !

  • Max

    Terrible “change management” strategy and communication from Yahoo. Same as many of the above, I have been using Yahoo for over 10 years and this is it. Like mny above I’ve had enough. They need to learn how to treat a customer and understand hy people use Yahoo. Not only that, but also get its act together, the new interface is rubbish and not supported by my 4 year old Mac Book. What were they thinking? Why don’t you let people chose if they want to upgrade, rather than force feeding this horrible peace of code down our throats? And this new version is NOT relevant to people’s needs. It’s not relevant to Yahoo’s DNA. It’s one big piece of badly engeneered software. There is so much I could say about how bad it is, but I’m just tired of trying to like Yahoo so bad. It keeps disappointing its community. They just don’t listen. And obivously now, they’ve let incompetent people tear its assets down.

  • Mike sat

    Another email provider can pick up a lot of new business by offering tabs. I can’t wait to switch

  • Rick


  • ygbear

    this new yahoo mail sucks! I don’t know why my wife was screaming at this a couple days, until yesterday, when I try to forward a attachment to our group of 20 recipients, I ended up have to copy and paste one by one !!!

    Yahoo news is getting worse also, now i hardly go there anymore

  • Arlene

    WORST CRAP EVER! How can I ever get back to Classic?? All this new-fangled stuff is confusing and un-needed. Who needs to see the whole conversation this way anyhow? Ugh…

  • lyndi

    The new yahoo mail SUCKS.

    Simple as that. I have missed client emails because they are grouped in with the rest of the sent/inbox mails that come through.

    This is not organized, it is confusing. Technology should get simpler
    and smarter, not more complicated.

    Switching to gmail.

  • Kelly

    I had all my contacts linked to lists that I use for work. When the email updated, it deleted EVERY list. I emailed yahoo and this is what I got…no explanation. Time to jump ship. Yahoo does not care. maybe this is a strategy to get rid of the free accounts??

    Thanks for spending the time to reach out to us again. I’ll do my best to help you out.
    I understand your Yahoo Contacts list data is now missing. I apologize for any inconvenience this data loss has caused you.
    Unfortunately, I am not able to restore your Yahoo Contacts list data.
    Please feel free to write back to us if you have any other questions or comments about any Yahoo products or services.
    You can find some extra information about this (and other Yahoo products) through Yahoo Help Central.
    If you have any other issues, definitely let me know.

  • http://yahoo henry swift

    Yahoo screwed up big time. I no longer can comment on articles. My u/n p/w doesn’t work and I can’t seem to create a new account I can’t get into mail or access the links I made on yahoo. Is it their ceo, who seems out of place in such a big company. She doesn’t have the right credentials or mindset for this kind of business. She’ll wreck yahoo if she isn’t stopped! I’m going to foxfire or msn, although I don’t like either, but at this point what can I lose?

  • Netto

    The changes are ridiculous. I can barely read the folder names on the side, and I can’t have more than one friggin email open at a time so you can’t even copy/paste back and forth multiple times without opening them over and over and over.

    What stupidity.

  • Gerry

    Don’t like the new layout, especially as it seems that you cannot have multiple emails open at the one time. (1) There used to be tabs along the top so you could go back & forth between emails as needed; now if you reply, forward or compose new and then click on anything else, you can’t find that new email again. (2) There’s also ‘no Save as Draft’ button. (3) If you’ve got a long email, you can’t see the bottom of it as the scroll won’t stay where you want it.

  • Barb

    Hate it — emails have so much extra garbage in it people can’t read it. “He's” you get this throughout the whole email — not sure if it has to do with using Internet explorer or not – but whoever put this out should have to answer to someone.

  • Carolyn Donnell

    In a word – HORRIBLE!!!!

  • http://yahoo.com Karl Starlinger

    Yahoo mail’s latest redesign (Mid-October) is not at all better. This is now the 2 time this year yahoo has revamped it’s email service and i am not impressed by the changes, nor the functionality. Downloads frequently run into errors. The messages sometimes will not open for “Temporary” errors like 4, 15 and other ones I won’t bother to mention. In addition, there is more spam (in the form of reduced visible mail content, which is far far worse than on outlook mail, or gmail).

    As if this isn’t enough, the functionality of the “new” buttons and placement leaves MUCH to be desired. It is often impossible to see the next message (no left or right appearing arrows) and the entire experience is now cumbersome, slow and erratic (sometimes works, sometimes does not).

    I have used yahoo mail since the very early days.. meaning the late 80s. Each new “generation” of yahoo email has become less and less useful or relevant.. i am seriously considering terminating everything to do with yahoo because it does not meet BASIC requirements, let alone mobile, laptop needs!

  • phil

    if they don’t fix or return to old format Im leaving for another email. people are getting paid to put this crap out. incompetent.

  • Nick

    Why change something that works fine!!! This new redesign is truly awful!!!

  • Trev

    To keep it simple its a real pain. I keep switching between the ‘full’ and the ‘basic’ because I prefer basic but some of teh obvious features are not available. Simply if it aint broke dont mend it. I already have gone to another mail

    • Starfish

      Which one? Please tell.

  • alishar2001

    This new yahoo sucks!!! Where’s my closest post office! And they have a woman CEO? Great what a huge step backwards for woman’s lib. Here’s some advice Ms. Mayer. Act like a woman and think like a man. And if the men said this new Yahoo was going to be awesome and loved you may want to consider that the men set you up to be the butt of some joke. I am a double minority business owner and I would never made these changes. Men, please don’t hold this against all women.

  • Gigi

    What a freakin’ mess. Yahoo’s new email SUCKS! I can’t deal with it. It’s so frustrating that I’m going to switch to gmail. Why do online companies continually need to change things for the worse?

    It’s so depressing.

  • Bonnie

    what’s up with not being able to “move” messages into a file, ugh!! Sometimes it works, most the time it doesn’t!! Typically need to close right out of yahoo mail and log back in to get it to move a message or two, so flipp’n frustrating!!!

  • Don

    The new Yahoo mail user interface is pitiful. Did they ever hear of user testing before rolling out a new version of softwaer? With this new ‘Theme’ version, I can’t tell what is inmail, outmail, saved mail, even any mail – and where in the heck is a/the Safe Draft button? Someone forget to put it in? Worse, yet, going to settings, and clicking the radio button for ‘basic’, then clicking save, does NOT bring back the old interface for me! In fact, when (for me) going into Settings, selecting Viewing email, and under Mail Version selecting the radio button for Basic (as opposed to having the ‘Full Version’ button selected), and then clicking Save, does NOT switch the interface back to the old version! When I go back in and look at the setting of the Mail Version radio buttons, the Full Featured radio button is still selected (no matter how many times I try, or what user account I use). You would think that the Yahoo engineers would at least test their software for functionality! This is so bad that after 13 years I’m ready to drop Yahoo as my email provider.

  • Don

    The new Yahoo mail user interface is pitiful. Did Yahoo management ever hear of user testing before rolling out a new version of software? With this new ‘Theme’ version, I can’t tell what is inmail, outmail, saved mail, even any mail – and where in the heck is a/the Safe Draft button? Someone forget to put it in? Worse, yet, when (for me) going into Settings, selecting Viewing email, and under Mail Version selecting the radio button for Basic (as opposed to having the ‘Full Version’ button selected), and then clicking Save, does NOT switch the interface back to the old version! When I go back in and look at the setting of the Mail Version radio buttons, the Full Featured radio button is still selected (no matter how many times I try, or what user account I use). You would think that the Yahoo engineers would at least test their software for functionality! This is so bad that after 13 years I’m ready to drop Yahoo as my email provider.

  • Nat Armstrong

    I have done all of the suggestions, tweaks, and “back button” adjustments, but my Yahoo email – the new format, is awful! I have never been so frustrated with them. I cannot send anything with a hyperlink, I cannot respond to emails containing hyperlinks, I don’t have tabs, I cannot underline. The new format is a nightmare – who is Yahoo hiring to do these things? Do they even USE their own email program?

    I commented – very, very civilly, about it, over a week ago on their own Ask and Answer pages. I was sent an email – from Yahoo – deducting 10 points from my account – oh, my! – and telling me that they deleted my comment.

    Isn’t ANYBODY listening, who is in charge of Yahoo? How many more of us need to switch to another email provider? I am simply frustrated.

  • Jason

    It’s full of bugs, missing valuable features, adding new “helpful” features that I despise, and Yahoo doesn’t care.

  • txty

    I am a web developer with 5+ years’ work experience. But I found these new email features are so hard to use. Very difficult to replay an email. The email history parts are very confusing and simply could not find which message I am replying too. There are too much information.

    Could Yahoo please keep things simple. People just want to send an email, this is not a stock exchange system.

  • Bernie Couming

    You YAHOO IDIOTS: CLICK’N the wrong spot and instead of opening multi-linked message at INBOX, it deletes the message. Well maybe under EDIT I can “UNDO DELETE”. NOOOO, its greyed out. Now gonzo!! What YAHOO MAIL idiot figg’d this design and issued without any instructions or cautions ?
    It sucks !!!

    • Bernie Couming

      Follow-up. This new yahoo Mail wasn’t issued. It was IMPOSED… BY FIAT without explanation or recourse, and worst of all I must post complaint in public media with no access to other than PHONY faq type site. Who the hell is running this show? All this outrage is blowing in the wind and I can’t find anyone at YAHOO TO ANSWER. Is anyone home???

  • marius

    the new yahoo is really stupid…the older versions were way much better then this one!

  • sdsman

    I don’t need a lot of bells and whistles. I didn’t like Gmail and just wanted simple features. Now I can’t sort by subject. Trying to sort by sender is worthless because I can’t seem to select all emails to sort on. Now I want to forward an email, but can’t remove the sending email addresses. Nothing I can get from the help is useful. The only thing keeping me at yahoo mail is years of having the address. I do not use a cell phone for email or web browsing. So like windows 8, this mail update is worthless to me.

  • trudi

    Well, setting the “view e-mail” back to basic and then clicking on the browsers back button doesn’t work anymore. I guess they have mega-bandwidth, because I now have to have multiple connections to Yahoo mail open on my browser, in order to check back on previous correspondence (not necessarily on the same thread). I only worked as a network programmer for 12 years, so maybe I’m just being stupid — but it sure seems to me that you need less bandwidth to have one connection into your server, and then handle multiple requests on that connection internally in your system, than it does to have multiple connections coming in to your servers from the same location.

    I know a lot of others are complaining, but can’t seem to find any alternative e-mail providers that will be an improvement on “G-mail light.” Anybody?

  • Tom

    In reply to JS, that was also possible by replacing ‘launch’ in the URL with ‘search’. This took you back to the search tab in the previous tabbed format. then you could click the inbox tab. Yahoo hate us all not to conform and go down with the ship, so yesterday they plugged that little wormhole in the space-time continuum to sunny days when Yahoo mail actually worked. Your method doesn’t work anymore either!

    I believe the gameplan for Marissa is this; her mission is to destroy Yahoo as the main competitor to Google.
    1) She destroyed flickr
    2) She destroyed Yahoo Groups
    3) She destroyed Yahoo Mail
    I can’t think of any other Yahoo service I have the remotest interest in? Are they going to stay afloat with Yahoo Answers?
    It’s not just that she’s changed the interface – it’s that each time a new interface of pre-beta standard is forced on us without any consultation or regard. It feels like a massive insult! When I do a search on ‘neo’ it is frequently linked with Nazi! Go figure!
    When Marissa returns to Google, looking over her shoulder at the smoking crater that was Yahoo! I have no doubt she will get a bonus bigger than all the money I’ve earned in my life x10. That has to be worth hanging tough against all the hatred!

    I believe the advertisers, who are seeing their audience head for the hills, should negotiate steep cuts in their payments to Yahoo!

  • CF

    It is outrageously confusing and useless. Don’t know if a reply is done. Cannot edit email before forwarding. Don’t know how to safe as a draft. Why? Yahoo Why? Why did you design something that is so retarded?

  • Steve

    I absolutely hate the “updated” Yahoo mail. It does all sorts of things automatically that I DON’T want it to do. And I can’t stand the new “conversation”-style format, which has always been one of the irritating features of Google Mail and of cell-phone text messaging these days. Messages (and emails) get lost or overlooked that way. Yahoo Classic was far better and I stayed with it as long as I possibly could, until the dunderheads at Yahoo finally did away with it once and for all.

  • Joan L.

    Last week’s unwanted “upgrade” was bad enough. Now, when I try to forward a message, I can enter the recipient’s address OK but, guess what? The blankety-blank ‘Send’ button has disappeared.
    If Yahoo doesn’t give its loyal customers the option to go back to the original version, I’m gone.

  • Bruce

    Yahoo won’t let me stay in Basic mode. I have to change it every time I log on

  • julia

    I HATE the new Yahoo mail. If I use the instructions several have given to switch to the old, basic mail view, is there a way to still have preview pane under the basic view? I am not seeing how to enable preview pane.

  • Sherry Niemi

    WHAT IN THE WORLD WERE YOU THINKING???!!! The new and definately UNimproved e-mail format is a HOT MESS. It is definately user UNfriendly. It has been such a wretched, confusing change, I am consider a change from Yahoo to anyone else!!

    How do we get our easy to use classic e-mail back?

  • Eugene Frey

    You can no longer sort email by subject and sender…are you freaking nuts? If your trying to chase your users away keep up the crappy work! Sure you have other new goodies but if you can’t do basic email management then what is the point? Are you trying to be the Vista and Windows 8 of Email?

  • Kristin

    I am as furious as everyone (loyal since Yahoo mail DAY ONE!) but I’m trying to be positive and find solutions through the functioning brains of other furious users. We all seem to be way smarter than the mega-bucks genii at Yahoo. My question: I unclicked “enable conversations” and went back to Basic, and that worked, hurrah! Only problem: although my entire contacts list is THERE, when I compose or forward an email the “recipient” line does not know the contacts are there so I have to type out every address. Any of you good people figured out the fix for that? Thanks!!

  • Pat

    I hate the new changes. Please fix it. Grouping sent and incoming emails together is confusing. it’s even more of a mess when emails are forwarded and you go back and try to find what you sent.

  • KF Baffin

    HATE it hate it hate it. When the new gmail came out said Phew! at least Yahoo doesn’t look this dumb. Now it does! Hate the “ME” everywhere, HATE the format for compose, REALLY HATE the format for Forward – selecting cut paste etc on txt from orig msg make BAD things happen (really bad). Hate the search functions (way worse, unreliable).

  • leanne

    This is the last straw. I can no longer tolerate Yahoo!’s ill-considered “enhancements.” I have used Yahoo! mail for over 10 years and pay for the service I used to receive. The previous upgrade was irritating but useable. This one is intolerable. I will be transitioning from “Nahoo!” to some other provider as soon as I determine which one will most closely meet my needs.

    I have tried to work around the changes, but ultimately I find it just doesn’t work for me any more. The changes have disrupted, and in some cases completely prevented, my contact with various clients to whom I have obligations. The disruptions have caused both my clients and me significant harm, have compromised both their reputations and mine and have impacted bottom lines.

    I can only hope that some enterprising startup will take advantage of Yahoo!’s recklessness and create a mail system that incorporates the features Yahoo! scuttled.

  • cd

    I HATE IT! I cant even understand it, sent mail in my inbox? backward conversations? oldest date first? I dont even know if my mail was sent? Time to get a new email, i have had it with yahoo. How many teens do you think use this garbage? Have you forgotten about the rest of yahoo users? Your doing the same thing that ebay is, catering to your own staff of ego driven morons who are completely out of touch with the population.

  • Vinita

    I hate the new yahoo email, it is so confusing. The old format came through for two days and it was great, now it’s back to the crappy new version. Sto messing with it, I am getting fed up and am looking for a different email to help me.

  • https://archiveofourown.org/users/sheogorath Sheogorath

    Yahoo has turned functions like deleting emails into “one-click” actions.
    Indeed they have. It’s now one click per piece of junk mail instead of just a few clicks to empty the entire spam filter, no matter how full, like it used to be. *facepalms*

  • Judy Orlowski

    I am not able to forward a email to another contact from my android phone, you can only reply. What am I missing?

  • Judy Orlowski

    I am unable to forward an email to another contact on my android phone. What am I missing?

  • Bob The Beard

    New format obviously must be cheaper for Yahoo. No company implements a change that it more expensive for them unless they know it will increase profit. Usually sold to customers and clients as an improvment, but usually removes, takes away, or negates a previous free or easy-to-use item or service that costs the company more than it brings in.
    The new Yahoo format is confusing, difficult to navigate, and far from an improvement over the previous one.

  • mike d

    I have paid for Yahoo mail for more than 10 years. The service has gotten so bad that I no longer use it as my primary and stopped the pay service.

  • rob

    In one word: A mess. Very confusing for me. Also Yahoo-groups are totally destroyed.

  • Dave

    I have used Yahoo email for about 10 years. The recent “upgrades” over the past couple of years to their adfree “service” STINK ON ICE. Yahoo servers are frequently slow, the folders are hard to use, attachments are quirky, and I frequently have to switch between adfree and basic. Yahoo’s most recent change is their equivalent of the ObamaCare debacle’s website!!!!! It is hard to imagine the changes were thoroughly tested. If my memory serves, Yahoo email was highly reliable until about 3 years ago. Since then, it has been slow and full of bugs. WHAT’s GOING ON AT YAHOO????

  • Karl Starlinger

    It’s totally ridiculous. I have used yahoo email since the get-go, but each “new” and “improved” (!!!) version is becoming more and more difficult to access and use properly. The current version (Oct 2013) is filled with adverts that take priority over all else. If you try and delete a msg before the advert has finished loading.. nothing happens.. yahoo mail MUST have the advert loaded before any action can be taken.

    The placement of functions is grossly dysfunctional and most of the useful windows (non-advert) have been reduced. After using this company’s products for well over 20 years.. i think it’s time to pull the plug permanently.. i see no useful reason to keep using it!

  • Ian

    Am I missing something here? The new interface is awful — but in particular if I have a long ( actually not so long)_ thread I am responding to, do I really have to scroll down to the “send” button or is there some other way to do that?

  • Nadgob

    For me the worse is that I have a feeling Yahoo is now copying some of the Gmail features – this shitty collapsed email system included (it was already available in the previous version and I cancelled it instantly). Now it looks very much like Gmail… Excuse me, but if I wanted Gmail, I would have opened a bloody account with them!

    I appreciated Yahoo for its “spine” and simplicity, but the market today seems to be dictating the pase of what they call ‘innovation’ or ‘up to date’… At least have the decency to keep the previous features still availble – make it a choice for people, not a MUST.

    Or, are you interested in loosing users… by the way, how do you close a yahoo account for good???

    While preparing the account closing, let me get back to Stone Age 1998 Basic version which provides me what I need – email – and not shitty ‘rocket science live social network’!!!

  • Ray Ellis

    There is just *so* much wrong with this new version of Yahoo Mail. It is counter-intuitive, not at all aesthetically well designed, totally un-User friendly, and is proving exceedingly difficult for more elderly or less able folk to get their heads round.

    But much more seriously, the retrograde step of removing tabs is giving major problems to those of us who use Yahoo Mail with a vengeance meaning that we can no longer multi-task.

    This is only topped by the really thoughtless placing of the trash icon on an email header line so close to the star button that is is just *so* easy to trash an email when you mean to highlight its importance. This is compounded by the fact that the trash can is automatically deleted every 24 hours now (we used to have an option) meaning that important emails that we thought we had starred have gone into trash and been automatically deleted before we have had a chance to realise what’s happened! I have already lost 2 important emails thatI know of (one being an invoice)because of this.

    Then there is the fact that we can’t chose to update emails to draft, the drop down for folders is clumsy and irritating AND. on top of everything else, we have now been blocked from goingback to any previous version other than the very limited and ancient ‘basic’ version.

    There’s nothing quite like tekkies deciding what Users want without asking them and clearly without any real comprehension of how we use Yahoo mail and what we like and dislike, is there?

  • ME

    the new Yahoo mail is ridiculous, nothing works, things are missing, namely the photo folders, and you tell us to “search” for our photos? does anyone at Yahoo hav any idea how long that would take? maybe you could send someone out to my business to do it for me. if something isn’t done and SOON, Yahoo will lose most of its users.

  • CDohg

    I too prefer the “basic” mail version over the newest release. But the basic doesn’t give you back tabbed messages. You can get your messages tabbed, sorta, by right-clicking on a message in your inbox and selecting “open link in new tab.” That’s in Chrome but I’m pretty sure the other browsers have a very similar feature.

  • Katey

    It is diffi ult to use, unclear, and counterintuitive. Impossible to comprehend why they’d ser email up like this. I am looking for another email service but it’s a pain because I’ve had this address for years What Yahoo did to change our email format is invasive and off-putting. Infuriiating.

  • Arun

    I am totally confused with the new layout. I dont know how to forward a message after knocking out the name & email addresses of the previous senders.

  • Mansi Handa

    Nonsense. Since using this version, can’t do much, besides, sign in and sign out! – Rubbish. I’m unable to move selected mails to the designated folder(s). The ‘Move’ tab has no drop down options : to where? Dysfunctional o.o
    Where is the option to opt out and use the previous version!??

  • David

    Marissa Mayer has an overwhelming compulsion to fix things that aren’t broken, and, in the process, makes a working product virtually unworkable. I don’t know if she makes money for the shareholders, but she makes it increasingly difficult to remain a Yahoo customer.

  • Dutch

    The yahoo format is a pile of crap, and they know this, that’s what they think of their usres, and a pile of crap, therefore they gives something people hate, because they do not give a dam about you. This is the 2nd time they have done this, TIME TO GO.

    There is a NEW Email on the way, it’s in its Beta Testing right now, it’s called STARTMAIL.COM. Totally secured and they designed it to be TOTALLY private from the NSA. They do not store any of your emails and they give nothing up to this corrupt government. Also, Use their Startpage.com for all you searches too, again they store none of your searches.

  • sel

    I despise the new Yahoo mail. What a terrible move by Yahoo

  • Elizabeth Waters

    I have been using yahoo email since I first started emailing (15+ years ago) and this is the first time I’ve been frustrated with their formatting. I really liked having the tabs in the previous version, but now if you try to work on something else, it will just save the email as a draft. I have already gotten rid of the ‘conversation’ function as I don’t like that (if I did, maybe I would have switched to Gmail long ago).

    It’s also extra frustrating not to have the search function in your contacts as now you just have to scroll through.

    What happened Yahoo – you were the best email out there and now I’m not so sure!

  • Nancy Smith

    Why would Yahoo put the “send” button at the very bottom of the page? Very inconvenient! I just don’t like the new Yahoo Plus at all. I’d rather have the older version.

  • Julie Klein

    All of the comments I have seen, are negative and yet Yahoo has no plans to address our concerns?! Guess they are really just looking for us to all go to gmail so they don’t have to work anymore! I hate this new versión and am seriously annoyed that they made all these changes without giving their users any chance to give input in process.
    Guess it’s time to change email providers!

  • David

    The overall new design is much nicer.
    The E mail section needs some attention as most of the time the E mails will not open never used to have this problem.

  • Imee

    After I updated my yahoo mail with the new themes, I cannot open my inbox anymore. The message every time I open a message is: A Connection Failure Has Occurred. Yahoo Mail was unable to connect. Please reload the page or verify that your network connection is active.
    I am opening my email using my smart phone. Until now I cannot open my messages. I want to undo the theme but I don’t know how. Please help.

  • KT

    I didn’t realize how wonderful the tabs were until Yahoo! took it away. I hate the new email layout. I don’t care about the stupid themes. They make emails harder to read. Bring back the Tabs!!!

  • http://WWW.GETLAID.COM Steven

    I have used yahoo for what seems like decades. I wanted to stick with yahoo believing it was the easiest name for my customers to remember. Yahoo forced me to upgrade even though I loved yahoo classic. Why? Do they need more control over your browser to flood you with ads? Well I downgraded about 6 times after yahoo automatically upgraded me without permission. Finally they took the option of going back to classic so I was stuck with it. After a month, I am finally getting used to it and thinking, “ok maybe this isn’t too bad”. Now a redesign and all of my conversations are missing huge portions. I have many contracts in the works and now I am stuck working off my memory and promises I made to clients months ago. Not to mention photos and floorplans they sent me. Now I look very unprofessional and have to ask them what the hell I proposed and resend my old info back to me. I am sorry but this I can not risk happening again so I am officially done with yahoo.

  • charlie

    Didn’t have time to read all the comments below so this might be a repetition, for the most part I’ve given the new version a fair chance, but today i tried to forward a conversation. First i noticed that the forward icon (an arrow to the right) doesn’t work, so I clicked on the “forward” button at the bottom, which did work. So I finished my draft, typed in the recipients name, then hit “send”. Nothing happened. Worried that there might be something wrong with the connection I wanted to save it into drafts. ‘couldn’t find the button. so I just copied the whole letter just in case, started a new letter with “compose”, pasted the message, typed the recipient’s name, and hit “send”…same thing happened: nothing. So I decided to try it via the old Yahoo mail format, went to settings and clicked on basic. I got something that sort of resembles the old yahoo but slightly different. I hit compose, pasted the letter, this time there was a “save to drafts” button so I hit that, then typed in the recipient’s field…but the address didn’t pop up. So i had to hit the “+” at the side to add the recipient, i get the list, and in the search field started typing the first few letters of the name i wanted…nothing. So I had to hit search, fair enough, and tick on “To”. Then what? Went back to check the draft in the draft box, there was no recipient name. So i went back to the recipient field, click on +, then did the whole thing, and this time found “insert” in an unlikely place, it didn’t even look like a button, it was just a word on a colored bar, which is probably why I missed it in the first place. Recipient’s name done, i hit ‘send’, and was FINALLY done.

    Conclusion: the new version is okay, but clumsy things like non-functioning buttons is just shabby, and says a lot about the quality of programmers they hire at Yahoo!, which for the past few years have really sucked. if all the buttons just did what they did, and all the essential buttons were not (i presume…) accidentally left out then I would stay with the new and consider it an improvement.

    I’m reverting to the “old” yahoo, even if it’s not really the same old yahoo mail, but none of the new versionssssss are real improvements.

    Heads have to keep rollin in the programming dept.

  • charlie

    Didn’t have time to read all the comments below so this might be a repetition, for the most part I’ve given the new version a fair chance, but today i tried to forward a conversation. First i noticed that the forward icon (an arrow to the right) doesn’t work, so I clicked on the “forward” button at the bottom, which did work. So I finished my draft, typed in the recipients name, then hit “send”. Nothing happened. Worried that there might be something wrong with the connection I wanted to save it into drafts. ‘couldn’t find the button. so I just copied the whole letter just in case, started a new letter with “compose”, pasted the message, typed the recipient’s name, and hit “send”…same thing happened: nothing. So I decided to try it via the old Yahoo mail format, went to settings and clicked on basic. I got something that sort of resembles the old yahoo but slightly different. I hit compose, pasted the letter, this time there was a “save to drafts” button so I hit that, then typed in the recipient’s field…but the address didn’t pop up. So i had to hit the “+” at the side to add the recipient, i get the list, and in the search field started typing the first few letters of the name i wanted…nothing. So I had to hit search, fair enough, and tick on “To”. Then what? Went back to check the draft in the draft box, there was no recipient name. So i went back to the recipient field, click on +, then did the whole thing, and this time found “insert” in an unlikely place, it didn’t even look like a button, it was just a word on a colored bar, which is probably why I missed it in the first place. Recipient’s name done, i hit ‘send’, and was FINALLY done.

    Conclusion: the new version is okay, but clumsy things like non-functioning buttons is just shabby, and says a lot about the quality of programmers they hire at Yahoo!, which for the past few years have really sucked. if all the buttons just did what they did, and all the essential buttons were not (i presume…) accidentally left out then I would stay with the new and consider it an improvement.

    I’m reverting to the “old” yahoo, even if it’s not really the same old yahoo mail, but none of the new versionssssss are real improvements.

    Heads have to keep rollin at the programming dept.

  • Dimitar

    Worse than before. I am looking for substitute and answer to the following questions:
    1. The feature to have “TABS” at the top disappeared. If you open an e-mail, or write one, and want to browse in any of the folders to find an e-mail and copy some info, your original e-mail will disappear. You can’t open 2 e-mails side by side either…
    2. Yahoo guys never considered to bring a “Print” button to the main bar. You always need to go through action and then print.
    3. Before you could have all of your personally created folders displayed on the left and switch easily to any of the default folders without closing the list. Not anymore.
    4. Yahoo never gave a consideration to allow sub-folders when organizing your e-mails. Imagine 1TB (50 million of e-mails !!! One would need very efficient way of working with this..

  • http://Yahoomail Samara

    The new design sucks and nothing is working properly and no one will help me to tell me what I have to do to fix it. I have google chrome.

  • Sue

    I do not like the new Yahoo Mail. It has features in it that are just plain annoying and no where in settings to fix them. It lags, it opens things I didn’t open. A window keeps opening every 15-30 seconds while I’m composing an email asking if I want to save it to drafts or keep writing and I cannot find a setting to stop this from happening. You know the old saying…”If it ain’t broke, don’t fix it” that’s how I feel about Yahoo mail, the older version worked better than the newer one. In conclusion, I’ll be changing to another email client because using Yahoo mail is now just an annoying experience.

  • bernie

    Lately I constantly get interrupted while composing an email with a message asking me if I want to save the draft or keep writing. It is incessant. Also, attachments will not download. Text sizes are small, medium or large but none of these duplicates the size 12 I like. Not impressed at the moment

  • Tanya

    I hate it a lot – its so complicated…. no user friendly at all.. Took me forever to send and attachment…. no something I wanted to take the time to do for hours when people need documentation right away!

  • omercure

    I hated it from the start but it’s now adding insult to injury.
    The latest change: I can’t even format the mail I write!!
    And that came right on the heels of that freaking every-30-second prompt to save the messages I’m writing – before I have even considered sending them.
    It really SUCKS!
    I’m just awaiting suggestions for a better mail host. You have any?
    Thanks in advance.

  • ozgur

    i f*ing hate it … i hated gmail … now i hate yahoo/ymail … if people liked gmail experience, they would have used gmail. there was a reason why some of us used yahoo, and now their stupid ceo is making stupid decisions to copy google’s shitty design … I am switching to aol or outlook …

  • Vicki

    the Yahoo email format is so horrible, I can’t tell where I’m supposed to write when I do a Reply. They must have idiots working there in order to design such a rotten format. I’m switching to aol or gmail. This is ridiculous, I’m not going to use it, just makes me mad & disgusted at Yahoo.
    Yahoo CEO Marissa Mayer has ruined the email for thousands of users.
    here’s a site to post comments to her: http://abcnews.go.com/Technology/marissa-mayer-yahoos-ceo/story?id=16794252

  • Cornel Popescu

    The new version is very annoying and I’m thinking to open another email box to gmail…. I just can’t replay to emails!!! When I read a mail and choose the “replay” tab the image goes back to inbox :( Furthermore, the emails are grouped into conversations and I spend a lot of time to find an exact item. Somehow, even the computer is very slow when I’m using yahoo and I don’t understand why?

  • Garry

    If I’d wanted to use gmail I’d have gone over to gmail, but I didn’t like it so I didn’t. Now Yahoo has forced some quasi gmail format on us, and it’s absolutely DREADFUL. I find it far too complicated to use, and don’t like some of the security faults like emails forwarding addresses of original senders when I didn’t want them to.

    PLEASE give those of us who just want to send and receive emails a chance to go back to the tried and true Yahoo Mail… this dreadful monstrosity is beyond the capabilities or interests of many.

  • Julie

    After using Yahoo Mail for 15 years and reading through all these comments, three thoughts sprang to mind:

    1. For whatever reason, Yahoo desperately wants to get out of the email business. That’s the only reasonable explanation I can come up with for the ever-worsening interface. NOTHING in Yahoo’s recent actions suggests that they want to be successful.

    2. I use the Basic Yahoo Mail interface, rather than the “full” version. The Basic interface actually provides LESS functionality than the one they had in 1998, but it is so much more reliable than the “full” mail interface. It also uses far less memory, which is important because of #3:

    3. A lot of people say they miss tabs. I open Yahoo in multiple tabs of my BROWSER (Firefox). That way I can compose an email in one browser tab, while referring to previous emails in other browser tabs. I’ve never had any trouble with this. It might cause problems if you use the memory-hogging “full” version, but it’s fine with Basic. Try it!

  • chas

    Terrible, I cant forward emails with photos in them, I cant read my email in descending order, most of the names don’t show when you put in their initial,

    All in all its rubbish

  • bill

    Sounds like OBAMA, if you like your email you can keep it!

  • http://yahoo robert

    IF I FORWARD AN E-MAIL,THE E-MAIL IS OFTEN RECEIVED FULL OF THE LETTER “a”, or, they can’t open the link attached. this new format is terrible.you can only switch to basic until you log off and then you must redo it again. pulling up an e-mail address is time wasting.
    the new version is not user friendly in my opinion and poorly designed

  • ML

    What a mess – after 15 years or so of being happy with Yahoo Mail it is now nothing but a nuisance – no tabs for emails; cannot open downloads on any sort of regular basis; functions on the settings choices which don’t work, cannot switch to Basic Mail version; Contacts which semm to disappear; cannot enable Conversations in settings – and these are just the issues I can remember right now. No way of contacting Yahoo to complain. They are obviously no longer a serious email provider. Shame.

  • Jodi Apperley

    I don’t usually complain about changes or new versions of things but for the first time I really hate the new layout of Yahoo. I went back to the basic but it seems almost deliberately annoying to use (so that we’ll revert to the new version?). Either way I’m leaving Yahoo after 12 years and going elsewhere.

  • joe

    Yahoo must be run by the worst assholes on the planet. They have ruined everything, and I hope they go bankrupt, with every last one of them standing in unemployment lines never to be hired again.

  • TJ

    Not sure what they are doing and why. I could care less of what my email site looks like. I just want it to work and be simple to use. All the fluff and bells and whistles does not matter to me. Being dyslexic I try to set my email in colors that work for me. All this changing is doing disservice to people like me with a dyslexic condition. Please just leave it alone. Use the KISS method “Keep it simple stupid” It always works for me.

  • CFC

    The new Yahoo email is appallingly awful. How could anyone possibly consider this an improvement? It “attaches” emails to one another randomly, it does not allow editing, it locks up messages, it won’t allow me to update subject matter lines to people I email regularly. It does not allow for “inserted below (in response) messages”, it won’t print messages. It randomly buries replys in odd places in the history of series of emails. I cannot find ONE thing about the new and revised email that is an improvement. It is my email address “of record” so – regrettably – a change is not an easy option. Are there people out there who actually like this horrifically poor design? why? I guess all I can do is try to find a client to use instead … which comes with its own set of problems. I have been a HUGE fan of Yahoo for years, even through very dark days. Not any more. If I can find any way to boycott Yahoo and get others to as well, I will. I am sorry to have to do that but it seems to be the only action that if done on a significant scale makes an impression on large corporates. go back Yahoo! Before it’s too late!

  • http://yahoo Cokie

    Since the latest yahoo mail update I cannot move any of the mail items to any of the folders. I have written them but have gotten not response. There have been lots of others with the same complaint.

  • Lucy Allen

    I can no longer view attachments in the new “preview” format. Any document with graphics is completely garbled. I must download the document to my computer to view it correctly. Today Yahoo customer support told me that the previewer is not intended to be accurate or reliable. Also, that the problem may be that the many persons sending me these documents must not be “saving” them properly. I used to be able to preview documents using the progam in which they were witten, e.g. Microsoft Word, Excel, PDF.

    Arrogant, ridiculous, ignorant, unresponsive responses by Yahoo.

  • pierre

    By far, BY FAR, the worst makeover they could have given Yahoo. I’m definitely leaving Yahoo for having caused such a headache. I just can’t forgive such incompetence. Impossibly non-user friendly interface, deleted attachments, how could they have sabotaged it more?

    Goodbye, I’m switching in the next year. I’ll just need to inform my contacts and tell them why first… This is insane.

  • Tony Scott

    NOT AGAIN! I'm still having major issues with their friggin email, what a joke!

    • Bruce

      I can't believe it. Yahoo now (in the last 24 hours of so) disabled the compatibility feature to allow the old Classic. I still can't use Bold, italics, etc. in text, and it still has bars in inconvenient locations. And Yahoo's response: "Tough break, we ain't changing it (or fixing it)" The Yahoo leader came from Google's Gmail, trys to make Yahoo just like Gmail, and needs to go back to Google.
      I threatened to leave 5 months ago, now I am. "Hurt me once,. shame on you;.. hurt me twice, shame on me"

  • Max

    Don't like not being able to forward and protect others privacy! don't like it

  • kmac

    me too. I cant get this new version to work, just keeps hanging or crashing – i have had to revert to the basic version just for it to function I use mac OSX, is this the problem?


    Not sure but only taoday had problems as I had to ‘upgrade’ since then I have lost ability to write an email and it remembered my contacts ie all I had to do was start the first part of the email and it brought them all up… any ideas why as a pain in the but! Also no options to highlight change font put in bold or underline.. Any one know if you can go back to the old version as I HATE this one!!

  • JoeJerRonimo

    Ad free email for 40 bucks?!? lol!! I just gave up my yahoo email account after 7 years and feels refreshing!

    Yahoo email is only good for sending crap to friends, you cannot use yahoo for business since it looks very unprofessional and when you respond to a new business request, your email will more than likely end up in their spam folder and go unnoticed.

    The best solution is to get your own domain and set up your own email accounts and then use any of the open-source email readers supplied with your domain.

    If setting up your own email is too difficult, then shell out 10.00 or 20.00 a year and get yourself a private, secure email address from paid email services such as Hushmail or my-edu-email.com. Other email services are far cheaper and far more private.

    Interesting enough, I am now using private .edu email and sending a fresh email to both Yahoo and gmail accounts, my email did not automatically end up in spam folder which is all too common problem if you are not listed in the receivers email address list that yahoo and gmail love to snoop through!! It seems that using .edu email can be important tool if using for business. Bonus!!

    • Flyingwriter

      Yahoo mail continues to get worse and worse. I would leave in a heartbeat but all my old friends have my yahoo mail address from the last ten years, dammit! I have really come to HATE yahoo.

      • 1Gandydancer

        You can set up forwarding.

  • Maica ta

    its not responding, lagging, erroring alot

  • Connie

    I don’t like the new yahoo version. Please put the old version back.

  • Barry Gregory

    Looking at the mails here this seems to have been on-going for ever. Come on Yahoo and get this ‘friggin’ mess sorted NOW !!!!

  • pmarie2003 .

    I’ve been using Hotmail for a personal account. It’s free and it works for what I need it for. If I use Yahoo, and I want to compose a message with multiple hyperlinks, but I want to save the message to Drafts, and work on it for a few hours, the first saved hyperlink will revert to text, and the others will keep jumping into the body of the text. Also, I cannot find a function for sorting by sender. I think I’ve finally had enough.

    • 1Gandydancer

      If you can come up with a search that will capture all the relevant emails you can search by sender in the “view” dropdown. But I don’t see that you can apply multiple filters to searches and, particularly w/o pagination that makes it quite difficult to navigate if you can’t restrict the universe enough. I hope this helps a bit, but I think I’M gone unless the old functionality is restored pronto.

  • Helo Hawn

    The new yahoo mail does not recognize any foreign languages.. WHY? Old version still does tho.

    • 1Gandydancer

      “Old version”? There’s a Basic (https://us-mg5.mail.yahoo.com/neo/b/launch ), but I know of no way to access old version.

      • stevemusicmaker

        WOW, I clicked on the link you gave and it WORKED, I can sort by Sender and apply and then place in folders.

        1Gandydancer, why are you complaining about yahoo mail if you have access to this link? Or is it you tried the newest mail and hated it and came back to this one, this link? Granted, I have to click each box separately to add (as opposed to clicking a top box and while holding down the shift clicking a lower box and everything in between gets checked), but at least I can now place my 1600 plus emails into folders and clear out my inbox! Again, WOW!

        I have DESPISED the newest yahoo mail, but the link you gave is livable. Wonder how long it will last? Every time I found a link to an older version of yahoo mail that I liked, once forcing changes on people, after several months that link would stop working (a couple years ago). Like I said, wonder how long this link will last?

        From the Inbox I can even open my email to a new window with ease, NICE!

        I also no longer have continuous Inbox, but can choose PAGES of emails, which is far more practical than an almost endless INBOX.

        I am using Safari, if that makes a difference, v. 5.0.5 and MacBook Pro with Snowleopard.

        Thank you for showing the link. I was already logged into yahoo mail in the newest version and when I clicked on your link it opened up in the older yahoo mail that your link accessed!

        THANK YOU, 1Gandydancer

        • stevemusicmaker

          Let me repeat.

          I was logged into the latest version of yahoo mail, the one I despise (though no yahoo mail window was open) and when I clicked on the link 1Gandydancer provided, above, it actually opened my yahoo mail into the older version of mail!

          This link:


          Looks like this without the auto-link shortening from disqus:


          It is wonderful. Now I will bookmark this link. Hope it lasts a long time.

          At the top of my Inbox Yahoo Mail now asks:

          “Switch to the newest Yahoo Mail?” My response:


          -ooooooooooooooooooooooooooooooooo, NEVER:)

  • Helo Hawn

    OH BTW, I have gone back to hotmail.. It works just fine.

  • VGD

    I don’t like anything about the new Yahoo, it’s so messed up, i am going to Gmail after 15 years with yahoo!!! And i am definitely not paying $$ to get extra features that you can get for free with others. Emails should have been left as emails, not jammed as conversations! If i need something i can’t find it, the history either shows up, or down!! Dear YAHOO, read this message, LESS is MORE! Why ruin something good!

    • Liz

      The Classic mail was great! I could access my folders, email addresses popped up automatically for me to choose from and I could find unread mails buried in the past. Now – the messages are lumped together and I can’t find the one I want and end up replying to myself. I can’t access my folders, I have to search and type in email addies myself – it’s awful. Why did they mess with something that was so good and easy to use and foolproof?

  • Murphy Williams

    I used to love Yahoo mail but now it sucks. It hangs and freezes in Safari more often than it works properly.

  • sandi

    I can’t believe it either……..i can’t friggin reply to someone unless I hover over a blank space?? and no boxes to check for delete……..forget……….i have had it….i have been putting off leaving because this has been my email for so long but enough is enough………..

  • Me it’s all about ME

    I hate it, so many ajax cycles it now makes my GOOD laptop run hot to even open the damn page. Go back to the outlook style.
    Also I hate looking around for forward, print or anything with the stupid empty boxes.
    Also what the hell is up with the contacts? The entire redo sucks.

  • victoria

    I hate yahoo email design. It is scam. A lot of BS ads which make the computer slower some how. Not user friendly and not reliable. I hope to change to better than this.

  • thankful1

    Yahoo deleted my entire address book, 20 years worth of contacts…. it eliminated my ability to cut and paste in more than one email address at a time, so frustrated!

  • thankful1

    I can no longer use bold, underline, italics or change fonts, must compose in Word then paste into email. Also, no images or clip art can be transmitted in the body. I have never experienced worse email service.

  • Annoyed

    I HATE typing a message in Yahoo. It’s very choppy and if you make a mistake and go back to correct it, it overrides anything ahead of it. It isn’t user friendly. And I hate the overall layout and design. Change it back to the way it was or you will lose this customer

  • B

    HOW is this and “improvement”?? I can ONLY get to Yahoo email on phone… NO Access on Laptop!!! a LOT of Junk options appear but I cannot get to ANY of them. The error in the middle of the screen says: “Your screen elements are hidden from view. Press Esc or move pointer to the center of the screen to return to Mail.” However Neither Work!! I will get a Gmail address…but, until I can make certain ALL of my contacts are using the new email, I will have to suffer with reading mail on phone only!!

  • Anon

    I’m so upset that they hid their email contact service, even though their help pages clearly shows a request form you can fill out to email them. I’m not waiting on the phone for almost an hour to make 3 guesses to a question. I already had one security question right but because I didn’t get the other one, they can’t help at all. I just wanted to access the damn email to close it since I have no faith in this company anymore. Terrible service.

  • Zabou Lotti

    This yahoo platform is a total disaster. For years I enjoyed Yahoo Mail but I am now looking for an alternative. This platform is slow and totally unpractical! The latest was working so well, why change it?!

  • jimbo113

    There is an opportunity to take over yahoo email which is such an incredible POS. it is worse than the last time they made it bad (improvements?! Really?). Unfortunately gmail is also a POS. I think I know the problem: These people have never heard of “don’t fix what ain’t broken” because they are so young and inexperienced. There is a need for an easy to use email software which can also work under various browsers while carrying ALL attachments (after scan of course) maybe with a viewer to see what is in the attachment. . . . . .

  • discusted

    I’d sent my two year old over there to see if he could get a job .. but I’m but I’m not sure there is anyone there !

  • bie111

    Hate the new CEO Marissa Mayer.

    She made the change and told the press that Yahoo users have to get used to it.

  • Phew!SomethingStinks

    I hoped with all the fury of the users, the managers of Yahoo would bring back the classic email, but the “new” mail is still as bad as ever in 2014. I guess the only solution is to all boycott yahoo mail, yahoo stock, and yahoo anything. I hope to see the company crash and burn. Talk about clueless CEOs. I realize they need to make money, but would it really have cost them anything to keep the email as it was. The ads are one thing, geared at revenue, but really what do they gain by promoting this non-functional piece of garbage, other than a lot of hate mail. Do they reap some income from advertisers based on the volume of hate emails? If so then maybe thats why? All I can say is fire the top management, fire the top management, fire the top management, fire the top management. Is it true when you are at the top, the more grandly you screw up, the bigger your bonus? It’s the American way! Maybe one of the big banks needs to hire the Yahoo CEOs? Can you say “bail out?” I knew you could. Here, take this money for a new private plan.

  • 1Gandydancer

    The only things I wanted from Yahoo was more folders and adjustable page size, instead they made it effectively impossible to get my inbox sorted into folders. So I’m exporting 25 years of email to gmail. Will see how that goes. But Yahoo is pretty much useless and I want my stuff out before they go belly up.

    • stevemusicmaker

      I despise the changes yahoo has made to email.

      Not begin able to sort by headings to place in folders is an outrageous change! Yahoo just gave me more reasons to find another free email provider. I cannot imagine what it must be like for those who actually pay, talk about forcing salt in wounds!

      Then again since they made it downloadable, POP, I may just add it to my MacBook Pro’s email, like I have done with gmail, since I actually like the mail format on my MacBook Pro, using Snowleopard v. 10.6.8.

      Even with all the gmail changes I never had to choose a google plus account to view my gmail on my MacBook Pro, never have to constantly be harassed with adding my real name or a phone number. Just a heads up to anyone not aware of that who have gmail!

      Take care, 1Gandydancer.:)

      Oh and P.S. I really disliked the changes yahoo made on their Internet pages, all the changes to thumbs, the rearranging of tabs across the top, placing them on the side, changing the functionality and content, making that almost worthless. I just stopped reading articles on yahoo, now I am at rest.:)

  • Richard

    As evidence that the high tech world and artificial intelligence are not half as smart as they claim I give you the fact that both Yahoo and Microsoft are both still in business…

  • Richard

    Try traveling a bit and finding out that Yahoo will not let you logon…Maybe after ten or more tries they may inform you that you are trying to logon from a strange device, and then again maybe they will never tell you or let you logon.

  • bklynman


  • tps

    THIS IS AWFUL. I am switching to another different email provider. It is unusable. Idiots designed it.

  • Me

    Like many of the people posting, I have been one of those long-time Yahoo users – I think it’s been about 15 years – who are recently thinking of breaking ties with Yahoo’s email service. When Yahoo’s email service underwent its recent change, I admit, I was not a fan, but I was willing to stick it out because up until this point, Yahoo has been good to me in providing me with great email service. However, I am sad to say that I think I will have to drop this relationship like a bad habit…or a bad significant other. I hate the fact that I can no longer PERSONALIZE my emails with various fonts and sizes. There are like – what? – six or seven fonts available to use – and they’re the ugliest and dullest fonts to use. There’s no flair. And you’re forced to choose one out of those ugly fonts – it’s like being stuck between a rock and a hard place or choosing the lesser of the ugly fonts. I feel like Yahoo’s new email service is providing a strict and limited way to write your messages, and it goes contrary to what Yahoo’s CEO really wanted in this email change, which was to make it more personalized. Well, if “personalized” means “having to put up with a limited set of font and font sizes,” I don’t know if I want to be part of this. The font size is just another frustrating reason to stop using Yahoo mail – there are only like 4 sizes to choose from (because we all know sizes run in small, medium, large, and x-large), but the medium font size is too small, but jump to the large font size, and it abruptly becomes “in your face” huge – why? It sounds like the programmers’ concepts and perception of size is off – waaay off! I haven’t seen what the x-large font size is, but I guess it should be popular among many Yahoo email users because otherwise, why would this size be available, right? I just find it interesting that the new CEO, who did stuff with Google and Gmail, I hear, is just recycling what only she knows and refusing to listen to others. It’s clearly evident that the new Yahoo email service was developed on what she knew and did not take into account the users. I can see the CEO thinking, “I think this will be good,” but forgetting to address what would be good for the customers who are the real people who have built Yahoo email. Because without the customers, where would Yahoo email be? Yahoo is starting to become too frustrating to use, and if I wanted this much frustration and dullness, I would go move in with my sister. I think like others on this post, I’m going to see what other email services have to offer. I just find it humorous and ironic that the CEO, having come from Google, and negatively impacting Yahoo email, is indirectly sending its clients to the very company that she just left. Conspiracy? Hehe – just a thought. After 15 years with Yahoo, I also refuse to apologize for leaving – the CEO should be apologizing to me for developing a new email service that did not take into account what would be best for people like me who have dedicated years’ worth of service to Yahoo email.

  • David

    I think the new Yahoo design SUCKS! BRING BACK THE OLD CLASSIC, NOW!!!!!!!!!!!!!!