Verizon Scraps Convenience Fee

Cites “customer feedback.”

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Verizon Scraps Convenience Fee
[ Business]

Verizon has just announced that they are scrapping plans for a $2 convenience fee that would apply to customers paying their bill online or over the phone. Just moments ago the company issued the following statement:

Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.

The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.

“At Verizon, we take great care to listen to our customers. Based ont heir input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.

News of the fee broke yesterday and caused a storm of controversy. Then, just this afternoon the FCC announced that they had taken notice of the situation and would be investigating. While Verizon’s statement does not, of course, mention the FCC, you can bet that the possibility of a government investigation is a big part of why Verizon backed down.

Verizon Scraps Convenience Fee
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  • http://www.LAokay.com Steven G

    What should have been done is anybody who would allow automatic payments to be debited from their bank accounts and charged to their credit cards should have been given a discount to encourage Verizon customers to allow automatic payments.

    • http://www.ientry.com/ Shaylin Clark

      That’s an excellent point. I think the reason Verizon didn’t do something like that is that the “convenience fee” didn’t have anything to do with convenience at all, unless you define convenience as “getting extra money.”

      • http://www.LAokay.com Steven G

        Not to mention that they were able to lay off a bunch of employees. So essentially they were expecting the automated systems that would save Verizon money to be paid for by their own customers through a fee. Many banks stopped charging ATM fees (mostly if it’s from a customer of the same bank). It encouraged more and more people to not walk into the bank and thus banks had to hire less tellers. If corporations are going to employ technology to cut their costs (and fire employees) they really shouldn’t make the customers pay for it.

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