Hyundai Cars Rank High in J.D. Power APEAL Study

Hyundai Cars Rank High in J.D. Power APEAL Study

By Sean Patterson July 28, 2014

J.D. Power has released its yearly Automotive Performance, Execution, and Layout (APEAL) Study, grading vehicle manufacturers on the customer appeal of their new vehicle models. According to the study, Hyundai vehicles are some of the most appealing non-premium brand vehicles …

Incentives Keep Broadband Customers Loyal

Offering loyalty incentives, such as discounts on monthly fees, service upgrades and other benefits, provides a significant boost in customer satisfaction with fixed and mobile broadband Internet service providers (ISPs) in the UK, according to a new report by J.D. Power and Associates.

Around 15 percent of fixed broadband customers and 16 percent of mobile broadband customers report having received incentives from their ISP to reward their continued loyalty.

T-Mobile Ranks Highest In Customer Satisfaction

As more wireless users switch to smartphones, many retailers are readjusting their mobile strategies to address the needs of these users, according to a new study by J.D. Power and Associates.

The semiannual report analyzed evaluations from customers who recently had an in-store wireless retail sales experience. Overall customer satisfaction with major wireless carrier-branded stores is based on four factors. In order of importance, they are: sales staff (49%); price and promotion (27%); store facility (14%); and display (10%).

Wireless Users With Additional Plans Happiest

Customer care performance scores are higher among wireless customers with additional plan features, according to a new report by J.D. Power and Associates.

Customer care performance score were higher among customers with additional plan features, such as extended handset warranties (770 on a 1,000 point scale, on average) and unlimited calling to a predefined group of people (767), than among customers with base calling plans (699).

More People Relying On The Internet To Buy Vehicles

Searching online for used vehicles has become the primary way for consumers to locate used automobiles, according to new a report by J.D. Power and Associates.

Customer Satisfaction With ISPs Rises

Overall consumer satisfaction with high-speed Internet service providers (ISPs) has increased from 2008, mainly due to improvements in performance and reliability, according to a new report by J.D. Power and Associates.

The study measures customer satisfaction with high-speed Internet service based on five factors: performance and reliability; cost of service; customer service; billing; and offerings and promotions.

Apple And LG Rank High In Consumer Satisfaction

Overall satisfaction among smartphone owners has increased significantly over time as manufacturers continue to improve their offerings, according to a new report from J.D. Power and Associates.

Satisfaction among consumer smartphone owners has increased 14 index points (on a 1,000 point scale) from just six months ago, while satisfaction among business owners has increased by 43 index points from 2008 as these devices have become more stylish, customizable and user friendly.

Generation Y At Higher Risk For Online Identity Theft

People in Generation Y tend to be at a higher risk for online identity theft, but are less concerned with the threat than those in Generation X and Baby Boomers, according to the J.D. Power and Associates Identity Theft Report.

Online conversations about identity theft indicate that 83 percent of the Baby Boomer generation (those between the ages of 45 and 63) say they have a high level of concern about identity theft, compared to 79 percent of those in Generation X (ages 31 to 44) and only 47 percent of those in generation Y (ages 19 to 30).

Broadband Users See Service As A Must
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High speed Internet customers like their service but 30 percent are willing to ditch their provider if they can find a more affordable service elsewhere, according to a report from J.D. Power & Associates.

Cost savings is cited by 69 percent of high-speed Internet customers and 40 percent of dial-up customers as the main reason they would consider switching providers.

Study: Online TV Content Ads Connect With Car Shoppers

Online television is nice for all sorts of reasons – the convenience, the selection, the lack of cost.  And for advertisers, online content linked to television is nice because it’s helpful in selling new cars.

Ringbacks Could Feature Ads

Ringbacks that play alternative audio instead of the standard ring to callers while they are dialing a number areRingbacks Could Feature Ads starting to cause a commotion with U.S. mobile users.

The number of U.S. ringback subscribers tripled last year, according to M:Metrics. A recent J.D. Power and Associates study also found that 9 percent of U.S. mobile consumers used ringbacks. IDC estimates that 40 million global users will subscribe to ringback tones by 2010.