WebProNews

PR Should Have a Hand in Customer Service

I’ve had two customer service encounters today that have me pondering—again—the link between PR and customer service. If public relations is the management and maintenance of relationships between organizations and their core audiences, customer service should be considered a linchpin. Customers have to be considered a vital audience, and in today’s world, word-of-mouth from customers is worth more than dozens of expensive, traditional PR, advertising, or marketing campaigns. Yet many companies continue to blow it on this most fundamental of activities.

Looking for Answers from Yahoo Answers

Yahoo Answers has some explaining to do.

Poor Customer Service Exposed

My saga of bad customer service continues… The Charter Fiasco A couple of months back my monthly bill for internet service at home changed from $34.99 to $39.94. Raises in fees are a fact of life and I never gave the $5 monthly increase more than a couple of seconds thought. That was until I got my bill last month which added an additional $15 to my newly increased monthly bill.

SEO Improves Customer Service

A group blog I write for on occassion is hosting a carnival of customer service and invited the group to contribute.This is a business blog directed towards small and medium sized businesses on issues ranging from legal considerations to SEO. The invite made me think about how SEO can affect a customer's experience with a site and it's brand.

How Not To Handle Customer Service Calls

I awoke this morning to a few inches of snow on the ground. Nothing unusual here in Colorado, but as it so happened the snow must have caused some problems in my internet connection.

Turning Customer Service Inside Out!

While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on overall customer satisfaction.

Investing in Your Own Customers: a Neglected Skill

Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with a sale.

Customer Service is a Class Act

Here's a question for you: What's the difference between great service and great services? Let me tell you a quick story to help answer that question.

No, Really. Put The Customer In Charge

Guy Kawasaki* cranks out a top-10 list on "The Art Of Customer Service." My favorite of the lot:

Driving Consumer Confidence in Self-Service

We all know the frustration of poorly designed automated systems. You email customer service only to receive an automated response that doesn't answer your question.