Quantcast

All Posts Tagged Tag: ‘Customer satisfaction’

New Survey Ranks Most Cursed-At Businesses

It’s nearly Christmas and retailers around the U.S. are undoubtedly suffering the verbal wrath of consumers who have put their holiday shopping off for too long. Retail, however, is not the only profession that has to deal with colorful language from customers. A new survey from market research firm Marchex has examined customer phone calls over the past two years, …

Read More

Sprint Tanks in New Consumer Satisfaction Survey

With smartphone industry growth in North American now slowing, mobile providers in the U.S. are getting creative to scoop up the last few customers who have yet to sign up for mobile plans and to maintain their large subscriber bases. T-Mobile has been wildly successful at this in the past year, with its market share and subscriber base both growing …

Read More

Galaxy Owners Now More Satisfied Than iPhone Owners, Shows Survey

For years, iPhone owners have been the most satisfied smartphone owners. Apple‘s “it just works” design philosophy and brilliant marketing consistently put the company at the top of satisfaction surveys. Now, however, it seems that Apple’s monopoly on smartphone satisfaction is cracking. The American Customer Satisfaction Index (ACSI) today released the results of a new study on smartphone satisfaction. The …

Read More

IPad Kills the Competition in Customer Satisfaction

In a new survey, ChangeWave Research finds that iPad owners are twice as likely to be satisfied with their tablet purchase than those that bought a competing brand. The survey compares the New iPad, the iPad 2, Samsung Galaxy Tab, Amazon Kindle Fire, and a catch-all category for all other tablets on the market. The winner was clearly the New …

Read More

Amazon Beats Netflix in Customer Satisfaction

As retail giant Amazon further expands into the realm of streaming media and impending original content, a new ForeSee report on customer satisfaction shows that the company has exceeded Netflix. The report surveyed roughly 21,000 repsondents who patron the top 100 retail sites on the web, including merchants of apparel, books, music and video, computers and electronics, mass merchants, home …

Read More

J.D. Power and Associates Awards iPhone

J. D. Power and Associated has given the coveted Highest customer satisfaction rating to Apple’s iPhone for the seventh consecutive time. Battery life tends to be the deciding factor in whether or not a customer is satisfied with their smartphone performance. It ranked highest in the reason people were satisfied with the top performing phones and the biggest reason why …

Read More

Amazon, Apple Enjoy Some Pretty High Customer Loyalty

People appear to be really happy with Apple’s iPad/iPhones/iEverythings while Amazon.com has kept customers plump with satisfaction with Kindle offerings (and the copious amounts of other Stuff you can buy from the site), according to the results of a new customer satisfaction survey. Satmetrix, a reputable customer loyalty fever-taker, released their 2012 Net Promoter Industry Benchmarks report today that assesses …

Read More