Nobody needs to reiterate that Facebook’s post-IPO honeymoon period has gone, well, less-than-swimmingly. As of the writing of this article, the stock has sunk to $27.24 per share. On the plus side, it’s been hovering in the $27-$28 range all …

More and more, when a consumer has a problem they are turning to the internet and looking for answers in the avenues of social customer service. If you haven’t heard of social customer service, just think back to the last …

According to the latest research from Nielsen, American consumers were least likely to make purchases online after viewing mobile ads. Only 20 percent of Americans owning smartphones made purchases on after seeing an ad. As a comparison, In German, 34 …

It looks like a lack of Christmas isn’t slowing down anybody’s desire to buy smartphones. ChangeWave Research, an independent research firm that examines consumer behavior, has found that people are still clamoring to get their hands on iPhones and Samsung …

Forrester Research conducted a survey, which shows that Americans of all ages are continuing to adopt a digital lifestyle. They surveyed nearly 48,000 people, and the survey includes 1,400 data points and data on 378 US brands. Forrester says this is the largest ongoing survey in the world to explore consumer attitudes, ownership, and use of technology.

Nielsen released some interesting findings from a study (pdf) on consumer trust and advertising. The most important takeaway is that consumer opinions posted online are the most trusted forms of advertising globally.

Right off the bat, this tells me that: