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All Posts Tagged Tag: ‘consumers’

Study Looks At Pressure On Business Leaders To Meet Rising Customer Expectations

A study out from Lithium Technologies reveals that 42% of business leaders claim that consumers shame them on social media. This is based on a Harris Poll in April and Mayamong 300 corporate execs who work at companies with revenue of $1 billion or more. 82% of these executives, who are VP level and higher, say their customers have higher …

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Comcast Is Hiring More Twitter Reps to Help All You Super Bitches

If you’d like to work for Comcast and handle angry customers on Twitter, well, they’re hiring. In fact, Comcast says it’s tripling its online @ComcastCares team, which handles customer service issues on Twitter and other social outlets. “So, today we are excited to announce that we are tripling the size of our social care team and giving them additional resources …

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‘Super Bitch’ Is Comcast’s Latest Customer Insult

Just a week after winning hearts and minds by calling a customer “Asshole Brown” on his bill, Comcast is continuing this stellar customer service thing by slinging more insults at people. This time, it’s a 63-year-old Chicago area woman named Mary Bauer. Or, should I say “Super Bitch” Bauer. According to WGN, Bauer is pretty familiar with Comcast’s customer service. …

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Comcast Calls Customer ‘Asshole Brown’ on Bill, Continues to Win Hearts and Minds

Let’s say you’re Comcast. Let’s say, just for argument’s sake, that you’re the most-hated company in America. Let’s say that you’ve been the most-hated company in America for years now. Let’s say that the past year has been one long string of customer service mishaps and very public embarrassments for you. Now, one of your regional offices calls a customer …

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Consumer Tech Spending Could Be Slowing

This weekend Apple once again set records, selling over 9 million iPhone 5S and 5C smartphones. With consumers willing to spend money every year on a smartphone upgrade (and mobile providers now encouraging them to do so), it would seem like tech spending will continue to skyrocket in the coming years. However, consumer tech spending could actually slow in the …

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Tech Spending Confidence Rising, Says CEA

The Consumer Electronics Association (CEA) today announced that consumer confidence in technology spending reached its highest level this year in August. The organization’s “Consumer TEchnology Expectations” index improved to 87.2 this month, up one point from the index in July. This increase in tech spending confidence happened while consumer confidence in the overall economy is falling. The CEA’s “Consumer Expectations” …

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Facebook’s Image, User Confidence Hurt Post IPO

Nobody needs to reiterate that Facebook’s post-IPO honeymoon period has gone, well, less-than-swimmingly. As of the writing of this article, the stock has sunk to $27.24 per share. On the plus side, it’s been hovering in the $27-$28 range all day and only dipped below $27 for a brief moment. Ok, who am I kidding – people aren’t too pleased. …

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Social Customer Service Becoming More Widely Used

More and more, when a consumer has a problem they are turning to the internet and looking for answers in the avenues of social customer service. If you haven’t heard of social customer service, just think back to the last time you had a problem with iTunes or couldn’t figure out how to create a filter for your Gmail and, …

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Mobile Ads Don’t Motivate Americans To Make Purchases

According to the latest research from Nielsen, American consumers were least likely to make purchases online after viewing mobile ads. Only 20 percent of Americans owning smartphones made purchases on after seeing an ad. As a comparison, In German, 34 percent of consumers were likely to make a purchase online via a PC after seeing a mobile advertisement. In fact, …

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iPhone, Samsung Smartphone Demand Remains High After Holidays

It looks like a lack of Christmas isn’t slowing down anybody’s desire to buy smartphones. ChangeWave Research, an independent research firm that examines consumer behavior, has found that people are still clamoring to get their hands on iPhones and Samsung smartphones. Unsurprisingly, demand for Apple’s iPhones continues to dominate the market months after the release of the iPhone 4S. ChangeWave, …

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