All Posts Tagged Tag: ‘Cable’

Comcast, Time Warner Cable Still the Most-Despised Companies in America

As we prepare to transition from 2014 to 2015, Comcast and Time Warner Cable – two companies attempting to merge – are still the best at being the worst. The American Consumer Satisfaction Index, a huge (80,000 or so) annual survey that asks Americans about their satisfaction with certain companies and areas of the national economy, has again shown how …

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Comcast Is Testing a Tracking Tool That Lets You Know Exactly When Your Technician Is Coming

Comcast, the most-hated company in the nation’s most-hated industry, says it wants to be more specific about when its servicepeople are actually going to arrive at your house. In a corporate blog post titled Your Time Is Valuable; We Don’t Want To Waste It, Comcast’s SVP of customer Experience Charlie Herrin says that “you have things to do … waiting …

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Americans Still Hate Cable Companies More Than Everything

YouGov recently asked 9,000 people a simple question about 1,200 different brands in 43 different sectors – Are you a satisfied customer? They then used the responses to rank each industry in terms of average satisfaction score. Guess which industry came in dead last? If you said the erectile dysfunction industry, well, you need to get a better boner pill. …

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HBO’s New Streaming Service Could Cost $15 a Month

Would you pay $15 a month for a service that let you watch all of HBO’s content without the bulky ball and chain of a cable subscription? Apart from the format it will take, pricing is the number one question mark surrounding HBO’s just-announced plunge into cordcutting. How much will a standalone HBO subscription service cost? About as much as …

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CBS, Like HBO, Is Also Cutting the Cord with New Streaming Service

Not to be outdone by HBO and their theoretical cable-free content platform, CBS has announced a new subscription service that lets users watch the network’s programming both live and on-demand. It’s called CBS All Access, and it’s launching today on desktop, iOS, and Android. For $5.99 a month, users can watch full current seasons of 15 primetime shows (with new …

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HBO Without a Cable Subscription Is Actually Going to Happen

Within the next year, HBO is going to do something that people have wanted the venerable network to do for a long, long time. HBO is finally going to let you watch Game of Thrones without a cable subscription. Not just Game of Thrones, of course, although that will likely be the most-watched show on HBO’s new cordless offering. HBO …

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Comcast/Time Warner Cable Merger Gets Thumbs Up from Shareholders

The shareholders of two of the most-hated companies in America have approved their merger. According to Bloomberg, “more than 99 percent of shares were voted in favor of the deal” to sell Time Warner Cable to Comcast. On Thursday Comcast’s shareholders, by the same nearly 100 percent margin, approved the deal. That means all that’s left in the way of …

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NFL Blackout Rule Nixed by FCC, but Games Could Still Go Dark

The Federal Communications Commission has made a huge move, eliminating the sports blackout rules that have been in place for nearly four decades. The rules, which prohibited cable and satellite providers from airing sports events which were blacked out in local broadcast markets due to lack of stadium sellouts, will no longer be enforced by the Commission. But that doesn’t …

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Comcast Customer Pulls Gun on Repair Man

In ooooh-she-mad news, A 48-year-old Bernalillo County, New Mexico woman has been charged with aggravated assault with a deadly weapon after she pulled a handgun on a Comcast employee. Gloria Baca-Lucero was arrested after demanding that a Comcast service rep leave her property – the I’ve got a gun type of demanding. Here’s the best thing about the whole story …

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Comcast: Nightmare Rep ‘Did What We Paid Him to Do’

In an ideal world, canceling cable would go something like this… Hello, my name is Bob Willis and I’d like to cancel my cable services. / Ok, Bob. Have a nice day. / You too, completely helpful and non-confrontational customer service representative. Of course, we don’t live in this world. Instead, we all live in a depressing hellscape where canceling …

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Canceling Cable Is a Hellish Ordeal, Exhibit A

You want to know how a company earns (and I mean really earns) the title of most hated company in America? Well, this is a start. Canceling one’s cable services is a nightmare, and most everyone who’s ever tried is all too familiar with the ‘customer retention agent’ and their incessant attempts to keep you hooked. “So! Last week my …

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Netflix Releases Latest ISP Rankings

Netflix just released its new ISP Speed Index data for the month of June. This time, they’ve added icons to the U.S. graph to “increase transparency” about the type of technology used by an ISP. “This should make it easier to compare Netflix performance on different types of networks,” says Netflix’s Anne Marie Squeo. As usual, Cablevision, Cox, and Suddenlink …

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