Salesforce Updates Chatter With Real-time MessagingBy: Sean Patterson - May 22, 2012
Salesforce, an enterprise cloud computing company, announced today that it will be updating Chatter, its social networking app and platform, with real-time instant-messaging capabilities and screensharing. The announcement came on the Salesforce Company Blog, where Peter Coffee, vice president and head of platform research at Salesforce, touted Chatter as “game-changing.” He stated that Chatter Messenger and Chatter Screensharing allow users more opportunity to work “in the app” full time. From the blog post:
Today’s announcement of Chatter Messenger and Chatter Screensharing adds new power to what we already call “the engine of the social enterprise,” in the words of Senior VP and Chatter General Manager Kendall Collins. Ever since Chatter first went into general release, going on two years ago, it’s steadily taken on new capabilities that have made other tools seem increasingly irrelevant; Messenger and Screensharing add real-time facilities that further extend the rich Chatter portfolio of threaded conversations, object-following updates, in-line processes, and secure external customer groups that combine to break down silos and add value to other IT assets.
VentureBeat, through an interview with Collins, reported on some of the details of the new features. According to VentureBeat, Chatter Messenger will launch around the time of Dreamforce, Salesforce’s cloud computing business conference scheduled for mid-September. Messenger will be integrated with Chatter and won’t require an extra download. Chatter Screensharing will only be tested in a closed beta during the third quarter of 2012, and has no official target date.