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PlayStation Network Still Down, No Timeframe Yet

Entering day 7 of PSN downtime

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PlayStation Network Still Down, No Timeframe Yet
[ Technology]

PlayStation users are getting used to looking to Patrick Seybold for information.  The Senior Director of Corporate Communications & Social Media has been the voice throughout this PSN crisis, now entering its seventh day.  His posts on the PlayStation blog haven’t always been as informative or frequent as some would like, however, and the latest might fall into that category.

The latest update from Sony came yesterday, as Seybold had this to say on the official blog:

I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or timeframe to share at this point in time.

As we previously noted, this is a time intensive process and we’re working to get them back online quickly. We’ll keep you updated with information as it becomes available. We once again thank you for your patience.

To PS3 users, I’m sure this sounds like less of an “update” and more of a “restatement of previous facts” by Sony.

Sony’s online gaming network has been down since mid last week when they shut it down themselves due to an “unknown outage.”  Over the weekend, they admitted what many already suspected – that an “external intrusion” had prompted to shutdown.  Many jumped to blame hactivist group Anonymous because of their history with Sony and PS3 hacking.  But the group quickly came out and refuted these claims, saying that for once, it wasn’t them who took down the PSN.

Since posting an update on this situation yesterday, we’ve seen quite a bit of feedback from PS3 owners.  This writer had suggested that like the free game awarded after the “Great Xbox Live Crash of 2008,” Sony was going to need to make this up to its loyal fans.  Many users said that Sony doesn’t owe them anything since the PSN is a free service.

That may be true for now, but if this outage lasts much longer, PS3 owners are going to have to start quantifying damages in terms of opportunity cost; as PS3 gamers are now going on day 6 without the ability to play newly released, highly anticipated games online.

And the more vague Sony continues to be and the longer the problem takes to resolve, users have to worry a little bit about the nature of the “external intrusion” and what kind of sensitive situation their personal data might be in.

NowGamer is saying that they project the PSN to be back up and running on Wednesday at the earliest – most likely by the end of the week, based on the feelings of Neil Martin, a database security engineer.

Let’s hope he is right, but we will post any official updates as they roll in.

 

PlayStation Network Still Down, No Timeframe Yet
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  • http://www.hahaha.com Deb Costello

    LOL I knew this would be fun to crash

  • http://www.hahaha.com Deb Costello

    Actually just going through withdrawls Please get it up quickly!!!

  • kiraspider

    I guess its time to dust off the XBOX. Sorry PS3.

    • Amanda

      I’m most frustrated because I stream netflix from my ps3, and the PS Network is required to do that. There are tons of devices that have that feature – wii, laptop, tivo, etc…. But I chose the PS3. Major fail Sony.

      • will

        you should still be able to run netflix… it isn’t run by the psn.

        • Steven

          My netflix is giving the same error message I get when trying to sign on the the PSN. Whatever it is, it’s linked to keep reminding me that is under maintenance.

      • KhmerBraveHeart

        puahahah, this punk azz probly dont even have a ps3.

  • Mike

    Yep, this is getting lengthy. and, for those that say this is a ‘free’ service, nothing is free in the land of corporations, or it’s not part of the business model. put down the kool-aid you’re being fed and realize that there are plenty of people paying in to this service, and they should be reimbursed for their down time.

    Sony should pick up the ball on this now if for no other reason than to short circuit a class action suit by some attorney somewhere that is savvy enough to do the math of: several million customers x 6 days of service(and counting) = several million dollars in potential damages. this would likely simply be gathering some names, which the court will mandate Sony provide as part of discovery, and filing a suit, which Sony would likely settle out of court anyway, so Sony is not doing itself any favors by playing all of this off, as it is just ticking people off and making them more likely to participate in any such action, if it becomes a reality. Get it in gear Sony, if for no other reason than to CYA!

    • http://www.ientry.com/ Josh Wolford

      I’m not sure what the actual monetary equivalent of a week unable to play socom would be, but it seems to me people deserve at least a free expansion pack dl or something.

      • james

        i would like you to get it back on soon becouse i have not been able to play my games or have conversations with friends

      • Norm

        PS3 network is free … I recently bought a PS3 system solely for its ability to download Netflix movies (with closed captions) … haven’t been able to access my Netflix account in a week, so it is costing me money.

        • rt

          Hmmmm, my playstation is still streaming NetFlix even though I can’t get onto the PSN. When it asks for the login information, just enter it like normal and wait about 30 seconds. I’ve been using mine all week.

          • will

            me too

        • eric

          “dont owe the customer anything because the service is free”
          a comment from a bloviating blowhard ignoramus, on par with the comment from the BP executive who said after the spill that he wanted his life back.Sony should be kissing our a??es right now. hey Sony executive nitwits, we blow 60 bucks on your games so we can play online. Keep taking the millions of customers for granted, see what happens.

          • will

            what your gonna buy the games for xbox at the same price and pay their online fee. and go buy a new bluray player or use the usless hdvd that microsoft try’d to shove down everybody’s throat. do some research before you make bold statements.

  • john

    Should I get an X BOX or not LMAO

    • jeremy

      no! we have to stay true to the playstation community

      • Mike

        yea! i went out and bought one on saturday! lol after only 3 days of being down

  • david

    Its funny how ppl are tryin to ask for free stuff
    Like expansion packs among others things this is a multi billion dollar company they don’t owe you a penny you think there gonna be hurt cuz your gonna stop playin your ps3 or your upset psn is “free” let me repeat that FREE zero nada zip and if u paid for service well your pretty dumb I haven’t paid a cent ppl stop let’s all be real there not gonna compromise there company and rush cuz we wanna play some video game soo just sit back and wait til its done

    • mr. clean

      no u have to stop buying all sony products to make a difference. if people do that then they’ll do alot more to at least make us think they give a dang

    • dude

      i pay for netflix monthly and it wont work without psn i feel i should get something back for this if it was like a 2 day thing i wouldnt complain but over a week is to much

      • Jessica

        your an idiot. we are watching netflix right now and you do not have to have the psn to watch it.

        • Ken Stowe

          netflix may work for you. It worked for me until monday and then it stopped. It keeps asking me to sign into the psn before it will let a movie play. This is after I reached the interface and selected my movie just won’t let them play. So I guess because mine does not work that makes me an idiot or maybe you’re just a lucky idiot who’s netflix still works.

      • KhmerBraveHeart

        dude, just get on your fucken computer you dumb shit. theres no need for psn to run it. and you can still run it without signing it. you down own a ps3. cause your ass should know it should still work. DUH DUH DUH moron.

        • Ken Stowe

          I should bring my laptop out and hook it up to my 57″ wide screen. No it odes not have the graphics capabilities of my ps3 so no thanks.

      • http://youtube dennis johnson

        my netflix works

    • ChrisToker

      I hate the ppl out there saying we shouldnt be given some type of comp. The reason why many ppl bought the device was due to a promised free online experience. So just cuz i don’t have to pay 60bucks ayear like i do w/ my XBox doesn’t justify getting shit on by Sony….They have had lots of time to provide a secure server over many years. Altogether Sony is far superior machine w/ blue ray and web browser but that as far as i can give them credit. It cant allow cross game chat and a bunch of other little things like ability to simply play your own music during game play???? SO ALL YOU F@GGOTS SAYING XBOX WAS DOWN FOR 2 WEEKS CAN EAT A D1CK THATS NOT EVEN CLOSE TO CORRECT. It was off and on for some ppl due to high usage which didn’t affect more than 50% off users. So FAN BOYS OF PS THIS IS 100% OF USERS!!!!!!!!!!!!!

  • mr. clean

    well i’m gonna wait two weeks and if network is back on then cool. and if it’s still free. but if its not free and they screw us then i’ll sell all my sony stuff and get xbox 360 if i’m gonna pay for something it’s gonna be the better product. it’ll just be hard to get used to the controller. don’t screw us sony. cause i believe people will boycot ur products. amen anyone?

    • KhmerBraveHeart

      You’re mad at SONY when it wasnt thier fault. They gave us free networking. SO SHUT THE F*** and go buy a 360. I’m a SONY fan. I dont give a shiet about online gaming like you. I buy my console to get on to PLAY GAMES. Whats its for. Playing online aint shit. People like you must play game as a part of your daily life. How about getting a girl and finding a job? And dont buy SONY product no more if you’re gonna sell everything. You make it seem like its the end of the world or some shiet. 1 week isnt that fucken long if you have friends. You know what are friends? Thats what you really need. ONLINE friends are not friends. You never met them.

      • jim

        ya know, khmerbraveheart, for someone so hostile to someone elses comment maybe you should check your spelling and grammar useage because if you want to try to appear to be intelligent and witty and insulting, maybe you should try and form a proper sentence first because youre making yourself look like an idiot. maybe you should ask the friends YOU apparently have to compose a response. what he said makes sense, while i, myself have no desire to own a 360, i understand where hes coming from. this whole thing is rather frustrating when some of us play games FOR the online gameplay. i, myself enjoy playing black ops and do so online, with people i know and some i dont. the campaign mode isnt all that great and rather boring, so i see the game as pointless without the ability to play online. and guess what genius, i have a great job, good friends, a beautiful wife, children and i love playin ps3 online, and im a little salty about it being down so long too so do yourself a favor, stop trying to project what an enlightened person you are and save your comments because all youre doing is proving youre a dipsh!t ;)

    • Ken Stowe

      Xbox 360 is not a superior product to the PS3. I got a ps3 and an xbox 360 Christmas of 08. The PS3 has easily been used 1000 hours for every hour of xbox use since then. And I was movie fro mthe original xbox so was much more familiar with the controls than playstations. playstation is hands

  • jeremy

    man im so bored i look at people on youtube playing call of duty black ops. whats really killing me is we have no way of knowing when it will be back on. what if it take another week. or a YEAR! man im going to die.

  • Jeff

    Our system is down, but we appreciate your patience and we will keep you informed 4.20.11
    Our system is down, but we appreciate your patience and we will keep you informed 4.23.11
    Our system is down, but we appreciate your patience and we will keep you informed. 4.26.11

    HEY SONY I JUST BOUGHT THE XBOX NOW YOUR INFORMED. THANKS FOR ALL YOUR PATIENCE.

    • joe

      nice

  • james crowder

    well today marks the seventh day of psn being down. i hate this i just got the new mortal kombat and im really mad at the fact that they couldnt fix this issue within a couple days. but looks like sony cant get there butt back up and running very sad sony.

    whoever made this attack on psn is a bunch of a hole’s and i pray that they catch you…

  • ChrisToker

    I hate the ppl out there saying we shouldnt be given some type of comp. The reason why many ppl bought the device was due to a promised free online experience. So just cuz i don’t have to pay 60bucks ayear like i do w/ my XBox doesn’t justify getting shit on by Sony….They have had lots of time to provide a secure server over many years. Altogether Sony is far superior machine w/ blue ray and web browser but that as far as i can give them credit. It cant allow cross game chat and a bunch of other little things like ability to simply play your own music during game play???? SO ALL YOU FAGGOTS SAYING XBOX WAS DOWN FOR 2 WEEKS CAN EAT A DICK THATS NOT EVEN CLOSE TO CORRECT. It was off and on for some ppl due to high usage which didn’t affect more than 50% off users. So FAN BOYS OF PS THIS IS 100% OF USERS!!!!!!!!!!!!!

  • John

    Nice piece on PSN Down,

    Question for a reporter….
    Does a User actually “not pay for using the PSN”

    When I pay $60.00 for a game like MAG (100% online)
    or $60.00 for Black Ops (97.7% online ?)
    How much of that price goes back to Sony ?
    Are Developers paying Sony to “ride for free” on the PSN ?

    I submit we do pay for PSN, it’s in the price of our games. Accurate ?

    Vitalblast

    • will

      that 65 dollar game still costs 65 dollars on the xbox system so what do you actually think?

      • CupcakeChristine

        It doesn’t stay that way for long. 2 short months after Black Ops came out Gamestop had a sale on the 360 game but not the PS3. I of course asked why and the Guy said Gamestop doesn’t usually markdown PS3 games as much because they pay more for them so I would imagine that hit that Gamestop takes on the game, comes from Sony. Just my thoughts.

        • will

          i pay 20 a game for all ea games so the retailer is making the most off these. the xbox games go on sale because at eb games because the unit is shit. All ps3 games hold their value because you don’t have to pay to play.

  • will

    Great Job…I have secure credit card info on the PSN and if you have a hole fix it first please, and to all you children out there I’m sure your mommy and daddy would like it to be fixed as well.

  • joe

    read a book

    • jim

      hahaha, no sh!t joe, id be willing to bet that half (if not more) of these people on here crying up a storm dont even know what a book is . . .

  • david

    I agree read a book and a game costs the same on xbox plus u would have to pay for online its more money soooo how’s it better a game 60 no matter what system and if xbox was a better system u would have bought it to begin with if u wanna go xbox go ahead no one really cares its not like sony is gna send u an email beggin u to come back this isn’t high school for lil kids that think cuz u threatin to get an xbox ur hurtin sony shit happens it crashed oh well just wait and hey genius netflix is on ur comp sooo watch it there til things get better have some sense ppl its free stop finding different ways to its not cuz u have to pay 60 for a game well no shit its a new game

  • stacy

    when can i get a refund for all the the games i bought to play online with my son who is in college, so we can spend time with out the phone,so i need about $400.00 if i can’t get a true answer about the problem that has crashed our fun times while he’s away

  • ghfreak420

    Its amazing that you stupid fucks complain about 2 things that is completely RETARTED. 1) A FREE service goes down, and you expect the same maintenance and a reimbursement as if it were a paid service. and most importantly 2) in the instance of Xbox live, paying 5$/month is too much. but yet you can buy many 60$ games come release. make sense? I think not. If your having real trouble keeping up with your favorite entertainement, then I believe you need to put down the controller and get a job.

    • Disloyal Puppet

      Part of an email received from Sony. Not too happy bout it…

      Valued PlayStation(R)Network/Qriocity Customer:

      We have discovered that between April 17 and April 19, 2011,
      certain PlayStation Network and Qriocity service user account
      information was compromised in connection with an illegal and
      unauthorized intrusion into our network. In response to this
      intrusion, we have:

      1) Temporarily turned off PlayStation Network and Qriocity services;

      2) Engaged an outside, recognized security firm to conduct a full
      and complete investigation into what happened; and

      3) Quickly taken steps to enhance security and strengthen our
      network infrastructure by rebuilding our system to provide you
      with greater protection of your personal information.

      We greatly appreciate your patience, understanding and goodwill
      as we do whatever it takes to resolve these issues as quickly and
      efficiently as practicable.

      Although we are still investigating the details of this incident,
      we believe that an unauthorized person has obtained the following
      information that you provided: name, address (city, state, zip), country,
      email address, birthdate, PlayStation Network/Qriocity password and login,
      and handle/PSN online ID. It is also possible that your profile data,
      including purchase history and billing address (city, state, zip),
      and your PlayStation Network/Qriocity password security answers may
      have been obtained. If you have authorized a sub-account for your
      dependent, the same data with respect to your dependent may have
      been obtained. While there is no evidence at this time that credit
      card data was taken, we cannot rule out the possibility.
      If you have
      provided your credit card data through PlayStation Network or Qriocity,
      out of an abundance of caution we are advising you that your credit
      card number (excluding security code) and expiration date may have
      been obtained.

    • http://littleinfo Jeff

      all the xbox users are you going to pay around $1000 i have in playstation stuff probable not! The thing that makes me mad is the know netflix, well get of your ass and go do something productive

  • Disloyal Puppet

    Oops, meant to put this up here…sorry, im having network errors lol

    _______________________________________________________________________

    Valued PlayStation(R)Network/Qriocity Customer:

    We have discovered that between April 17 and April 19, 2011,
    certain PlayStation Network and Qriocity service user account
    information was compromised in connection with an illegal and
    unauthorized intrusion into our network. In response to this
    intrusion, we have:

    1) Temporarily turned off PlayStation Network and Qriocity services;

    2) Engaged an outside, recognized security firm to conduct a full
    and complete investigation into what happened; and

    3) Quickly taken steps to enhance security and strengthen our
    network infrastructure by rebuilding our system to provide you
    with greater protection of your personal information.

    We greatly appreciate your patience, understanding and goodwill
    as we do whatever it takes to resolve these issues as quickly and
    efficiently as practicable.

    Although we are still investigating the details of this incident,
    we believe that an unauthorized person has obtained the following
    information that you provided: name, address (city, state, zip), country,
    email address, birthdate, PlayStation Network/Qriocity password and login,
    and handle/PSN online ID. It is also possible that your profile data,
    including purchase history and billing address (city, state, zip),
    and your PlayStation Network/Qriocity password security answers may
    have been obtained. If you have authorized a sub-account for your
    dependent, the same data with respect to your dependent may have
    been obtained. While there is no evidence at this time that credit
    card data was taken, we cannot rule out the possibility.
    If you have
    provided your credit card data through PlayStation Network or Qriocity,
    out of an abundance of caution we are advising you that your credit
    card number (excluding security code) and expiration date may have
    been obtained.

    • jl

      yea i got the same email

  • http://PSN DIRTYDIRK66

    For the ppl who are attacking the ones who can’t watch netflix while the psn is down..CAP “F” YOU! Not all of us can watch netflix! Over 77 million ppl depend on you sony! You guys are fucking rich off of our game addictions,we trust your system with our personal info…why cause you guys are the best and the smartest in the game world. 7 days later…are you for real? Tighten up sony geeks,but then again,what do you care..I’m just one person who has only spent $1,700 in sony gear!

  • BamBam

    Whoever did this doesnt have Ps3 or they wouldnt have online either

  • BamBam

    Whoever hacked the PSN must have some kind of agreement with one of the top dogs down at the Xbox 360 industries because if all these people are not able to play PS3 online then at least 3 outta ten if not more are gunna go to 360.That doesnt sound like much people but who am I to throw my opinion around..its not like theres millions of people in the world that play on psn right..Oh wait there is haha.PS I have had a ps3 since they came out and this shit blows.I never beat it as much as I do know haha.

  • rich

    miss all my games n friends n yes u can still look at your netflix

  • MY PENIS IS BIG

    You guys need to chillax brah and go do something productive. Like me I’m sitting on my ass staring at my ps3 whispering “come on baby, you can do it” while constantly trying to sign in.. Wait a minute… That’s not produc.. WELL NEVERMIND!! Lol :P <3

  • daz

    the psn is not free its simple economics the cost of network provision is factored into the rrp around £500 no you dont have shity subscriptions but dont be mislead all business be it corporate or not do this its how capital profit is made nothing is free its all acounted for and passed to the consmer but as paid up consmers we cant consume what we have payed to therfor some one is liable and it aint me.

  • jw0311

    what is wrong with u immature people hating on everyone who has a problem with ps network being down. i got the email and my butthole puckered up real tight. fact: some people cannot get to their netflix, some can. fact: i have credt card info that could have been compromised on psn’s so called “secure network.” and other things like my email account and paswords. fact: i have bought numerous games that r online only and a bunch more that r only fun to play online. thats not even close to being the end of those kind of problems so WHAT DONT U IGNORANT PEOPLE GET ABOUT THAT? u just have to get down on us for no good reason. and if some asshole hacker dont like the new terms and condions than get a fuckin xbox. he hacks into the psn registry and posts the info about the root keys on the internet…highly illegal. ferderal offense if im not mistaken. so what happens…playstation takes him to court and THEY AGREE ON A SETTLEMENT. that makes no sence. then the guy flees to south america….why? so now we got unknown junior hacks tryin to get in and they shut the whole operation down. however whenever the ps guys r done rebuilding all this shit it will be alot more secure and could lead to better and faster online experiences. one of these days we will have to pay to get online with psn…its just inevitable.

  • dennis johnson

    never thought i would ever buy a xbox i guess i was wrong

  • dennis johnson

    sorry sony ive been playstation player since the frist one but its looking like iam going to have to get xbox

  • terry

    Ssome of you people are a joke..yes the network is down and its been down for a while and we are becoming very impatient including myself..but at least they are trying to get it done and get it done correctly…if they would have left the network on then the same moronic douches who hacked the nnetwork in the first place would still be gettin our information…id rather them shut it down to protect my super valuable information that could fuckk up my shit for life than to leave it open to steal even more info just to let people play games online..gaming is a big part of my life but geez its not the end of the world..there are more things to do with life than play games and to the people who are saying the gonna switch to xbox should kill theyselves becuz its stupid..u tellin me u can’t wait a few days to play a game..what a lame ass..and netflix is available on computers so get on the comp and watch movies..the service is free and u gonna switch just because of a network lockdown to protect your information..nothin is gonna be perfect so shit happens.get over it and wait it out

  • http://www.dot-design.co.uk/ Graphics Design

    Well, I hope the new infrastructure turns out a lot better for us PSN users and for Sony as well. It’s going to be tough to get over this but if there’s a company that can put up with so much scrutiny and overcome it, it’s Sony. They’ve been the laughing stock of this gen and which this current situation does screw stuff up for them; it could possibly turn out better for them in the future. Since they are actually rebuilding PSN, I hope we really do receive new features like being able to change our PSN ID and etc. They better pack the new network w/ all types of new stuff. I mean, stuff I never thought possible to do/have on PSN.
    Oh Sony… Good luck (you’re going to need it)

  • billy

    you,s are all sad more 2 life than ps3 and x box FACT!

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