Playstation Network Latest Update: Forensic Analysis Prompted Shutdown

PSN to remain down until Sony can "verify smooth operation"

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Playstation Network Latest Update: Forensic Analysis Prompted Shutdown
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Today marks the eighth day since Sony shut down it’s PlayStation Network due to an “external intrusion.”

Late yesterday, the news surfaced that users’ personal information had been compromised during the attack.  This announcement simply confirmed already existing fears that PS3 users had been talking about since the outage began.  Sony was quick to assure users the there is no evidence that credit card numbers were compromised, they didn’t rule out the possibility that it had happened.

We believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity password, login, password security answers, and handle/PSN online ID.  It is also possible that your profile data may have been obtained, including purchase history and billing address (city, state/province, zip or postal code).  If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. If you have provided your credit card data through PlayStation Network or Qriocity, it is possible that your credit card number (excluding security code) and expiration date may also have been obtained.

Well, hell.

The latest update on the PlayStation Blog says that the network was shut down for “forensic analysis” once the breach was discovered and that they only came clean about the information theft yesterday because they didn’t understand the scope until yesterday.

I wanted to take this opportunity to clarify a point and answer one of the most frequently asked questions today.

There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised. We learned there was an intrusion April 19th and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident. It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly this afternoon.

For those who were looking there’s also an FAQ with some more frequently asked questions

Thank you for your continued patience and support.

The Playstation EU blog adds this tidbit:

Update: Due to ongoing work to bring PSN back online there will be no scheduled content publish this week for PlayStation Store or PS Home. We will resume our scheduled publishing as we bring services online again.

The above link to the FAQ page provides some new info, but very little.  There is still no definite timetable for when the PSN is set to go back online.  Sony says that they will keep the PSN down to “verify smooth operation” when “security concerns are addressed.”

FAQ #16 mirrors a topic that has been debated thoroughly in our comments, “I Want My Money Back.”  Sony says that once services are restored they will “assess the correct course of action.”

The fact that it took  a whole week for Sony to announce that user info was compromised has to incense the PS3 community.  The fact that that admission is the most transparent, detailed statement to come from Sony in over a week must incense them even more.

Playstation Network Latest Update: Forensic Analysis Prompted Shutdown
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  • james ginn

    You would think that plantation would have some protection against this matter

  • john stundon

    fix the lag we get in games , in cod one team can one shot and you can shoot them and they just keep going , most jusy get out of the room we call it “one shot” thanks

    • sgt wahoos

      I thought most of the hacking was just to get a leg up on other players, not these other f^^^^^ idiots like Annoumous idiots, or for personal info. Sony needs to better their security then, plus the Gov’t needs to just put these A holes on yhe front line in Afganistan so the get what they deserve Shot

      • chris jones

        u killin me. after school and practice i have nothing to do but shoot pool, play ping pong, check my facebook, and kill time in this boring dorm fraging my friends back home on black ops. now i go to school practice and im stuck wit 2 1/2 men and sports center. i need more sony. time is consuming but black ops, well its black ops. get it together please

    • deadjames

      You can’t just “fix” lag xbox players suffer from the exact same thing we do the only way they could do fix it is with dedicated servers but cod has peer to peer hosting so whichever team has the host always has the advantage you were describing; if it bothers you that much play battlefield once battlefield 3 comes out cod it’s going to kill cod anyway unless activision does some serious re-evaluation

  • http://webpronews zulu

    for what we pay 4 the system, which by the way is my third, plus 80$ after taxes 4 each title + the small fortune in what we pay 4 downloadable content + a server that is just sligly better than bogus and now this, wtf sony ! There are 77 million subscribers ” show me the money” all paying big bucks 4 a product touted 2 be 2nd 2 none in the gaming industry, crap!! No more if i spend anymore hard earned cash on gaming it certainly will not have the sony name attached. You guys blew it…

  • azphx

    2 weeks isn’t long. go outside and do something

  • nicole pereira

    please sony get the ps3 network back working great agagain asap …….thanks

  • samchungasun

    Fast expensive isp for what? This is FUC ING BULCHIT. PSN LIMITS MBPS TO NOTHING YET SUM1 WITH SNAIL SPEED LAGS AND ACHIEVE MORE KILLS PING OR WHEN MY REACT TIME IS .15 per sec PSN GETS HACKED CC INFO COMPROMISED ALL ONLINE PROGRESS LOST AND NO TIME FRAME TO GO BY WHEN NETWERK BACK UP. Going on 2 weeks now! OH BTW PSN NEVER RESPAWN ABOUT ANYTHING. l guess only real issue is when it effects sonys pocket. I HEAR ITS ALL OVER A GAME OF BATTLESHIP* and ownership of its subscribers / playstations when in fact we “own them” with Sony believing otherwise more so issue of hackers . turn psn back on or selling this p.o.s. 77 million subscribers wont be compensated but hey you can buy games and ps3 thinking otherwise .

  • Malibusha

    Enough is enough Sony we need to get to the bottom of this proplem because now you are taking the micheal if you can’t fix it we want our money back and we could move on to the next gamme console……….

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