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CRM, Customer Experience, Gethuman and Decisioning

Curiously I came across two references to gethuman.com in my browsing recently.

Napster To Take Over AOL Music Now
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AOL and Napster announced Friday that Napster will become the exclusive music subscription provider for AOL Music. The two companies will partner to migrate approximately 350,000 paid subscribers of the Music Now service to Napster’s digital music subscription service.

Overstock.com Comes Clean

Recently, I posted an entry about social media attacking – a post focusing on the AntiSocialMedia.net blog that many felt was developed solely to harass critics of Overstock.com. Well, this is no longer a speculative issue because Judd Bagley, director …

First HD-DVD On BitTorrent, MPAA Trembles

The first HD-DVD movie has finally found its way into the hallowed halls of BitTorrent. The move could be the first small pebble that starts an avalanche of HD-DVD content to be ripped, released, and scorned by the MPAA as a bane to civilization itself.

RSS on Your TV

As if there isn’t enough evidence of media convergence, Niall Kennedy reports that the latest high-definition TV’s from Sony will allow you to subscribe to RSS feeds.

Understanding the Basics of ITIL

In the world of IT management, ITIL is the buzzword being heard around the globe. So what is ITIL and how does it affect your organization? Let’s take a closer look!

Troubleshooting WordPress Errors

One of the great things about the WordPress community is the amazing number of people who develop plugins for the blog platform and make them freely available to anyone.

Building Your Email List with Social Media

“The money is in the list” still holds true. Email is alive and well and being fed by social media sites.

Why 100 Percent Conversion is a Very Bad Thing

Even within my own company, opinions vary dramatically about how useful web reporting (as opposed to analysis) actually is.

DMOZ Open Once Again

It’s being reported around the blogosphere that DMOZ is once again accepting site submissions; a move that indicates DMOZ is trying to get back to business as usual. The controversial directory suspended the editor and submission capabilities towards the end …

Edelman and Microsoft Laptop Kerfuffle in PR Week

PR Week UK has a full-page feature on page 18 of this week’s edition (Jan 12 cover date) about the Edelman/Microsoft Vista blogger relations kerfuffle entitled “Are freebies a blogosphere taboo?”

Did The Search Industry Forget MLK Day?

With the exception of Google – who provided a tastefully designed logo to commemorate today’s significance – it appears the search engine industry forgot why today is a national holiday. While Yahoo’s portal page does contain an “answer box” celebrating …

Bidding for Lower than Top Few Spots a Waste of $?

Question : When doing SEM with Azoogle Ads or CJ, do you think it’s a waste of money to bid for anything lower than the top few spots in sponsored search?

Corporate Email Wanders

Technewsworld is running a story on company personnel who forward company e-mail to their MSN, Google, Yahoo, or other hosted e-mail accounts.

Replacing Performancing Stats w/ StandardStats

If you didn’t hear, Performancing’s blog stats are no longer.

Doctor Finds Cure In Google Scholar

A family of six that ingested death cap mushrooms faced the prospect of dying from liver and kidney failure, but a doctor who searched for a treatment managed to locate one.

Make Your Content Del.icio.us

Del.icio.us is the most popular bookmarking service on the web. By getting on the Del.icio.us popular or hotlist page you could get thousands of visitors coming to your website within minutes.

The Efficient Middleman

SEM clients who deal directly with the search engines expose themselves to greater inefficiencies than those who hire agencies.

Turning Problems into Business Opportunities

Turn a Problem into a Business Opportunity by creative thinking.

Setting up Apache Server Mappings for HomeSite
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This information was gleaned from a number of websites and my own trials in getting this to work, but I thought it would be useful to have it in one place for other HomeSite users who may not be overly familiar with server configuration.

CES: The Highs and Lows

I’m still not 100% after CES. It’s amazing what a week of three-hour-a-night sleep does to your body.

Interview with Brett Crosby, Founder of Urchin

We recently had the opportunity to talk analytics with Google’s Brett Crosby.

Findory Closing Down

Greg Linden delivered some news that just brings my whole day down: Findory, the greatest personalized news site the internet has ever seen, is closing down.

Social Media is Popular Among the Inc. 500

Based on a just released study of familiarity and adoption among Inc. magazine’s 500 list of America fastest-growing companies, social media appear to be making greater than among the Fortune 500 firms.