Netflix Streaming Experiences Difficulties

Members slam company on Facebook

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Netflix Streaming Experiences Difficulties
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Netflix hasn’t been doing a lot to keep its members happy lately. First, they rolled out a drastic redesign, which got a lot of members riled up and threatening to leave the service. Some claimed to suffer from motion sickness. I didn’t have much of a problem with it, but the negative feedback poured all over the web.

Then, the company announced price hikes, which would see members having to pay 60% more to continue receiving both DVDs in the mail and the company’s streaming service. More said they were leaving Netflix, while most will probably just go with the streaming-only option.

Last night, that streaming service experienced a hiccup, however, reminding users about the benefits of the DVD format. After an outage, Netflix posted the following to its Facebook page”

NetflixFor those of you having difficulty streaming tonight, our apologies – we’re aware of the issue and working to fix it as quickly as possible.

Naturally, the comments poured in. Here’s a sampling:

“Wow….glad I canceled.”

“With raised rates,they better improve service!”

“No worries, my account will be canceled in 2 months anyway.”

“and yet you want to raise out rates … Hulu Plus sounding better and better …”

“you should credit for the inconvenience”

“yeah, about time to quit this stuff…bad business”

One guy says, “Eat shit and die.”

A little excessive, perhaps. I don’t think it was even down that long, but you have to love the connection with fans that social media offers a company.

The streaming issues reported earlier today have been fixed. Again, our apologies – and thank you for your patience. 9 hours ago via TweetDeck · powered by @socialditto

Netflix Streaming Experiences Difficulties
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  • Barbara B

    I agree that the comments are a little over the top, but if you were living in the EST zone your service was down from about 6:45 pm until well after midnight. Unfortunately this isn’t the first time Netflix has crashed even this month. When the service was an add-on to regular CD delivery it was just inconvenient. When we begin paying for it the issue will become unacceptable. Accordingly to Netflix, they have no “service guarantee”. Our online provider has to guarantee connection time and virtually any other online business has to provide guarantees for their service when you’re paying. Netflix ought to consider that.

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