I think you under estimate how bad the new interface is for me the paying customer. I have been with netflix for years. I will absolutely cancel if this new look remains for 48 hours longer. There are other options out there.

Hey there,

This is a Netflix Customer, Director of Household Entertainment at my home. I’m excited to say Micheal Spiegelman ( I say your name with contempt as if a disgusting taste was in my mouth)you have ruined the whole Netflix experience for my household viewing entertainment. I’ve been keeping up with stocks and Netflix is down today after a brief spurt. The message is getting out that your upgraded page is giving customers headaches, nauciousness and frustration enough for comments to get very personal. No response has been made and your attitude of “they will eventually love it” is far misplaced. Yes we do love Netflix but some are willing to stand and say no more bend over and take it. Some of us are willing to complain complain complain until we feel vindicated and something is done. It’s not just funtionality, it’s actually making people sick to look at it for too long. I understand you have big corporations pushing you to push us, but if you allow that you will lose and the big corporation will roll over you beacause you failed to see the big picture. The customers pay for this service, it’s not free, it’s not Facebook. When you ignore your customers and insult them by calling them “Knuckle Draggers” You disrupt the good thing you had going. Want to make it another 10 years? Listen to us before you end up putting in applications back at Yahoo.

June 10, 2011 10:13 AM

Yeah, while the design is done well the ui and ux needs some help. Never been big on NetFlix sadly due to the poor selection.

Sort by rating. Bring it back or I cancel.

I experience actual physical nausea in my stomach from the scrolling feature that they have added. Many others have complained about the same feeling as well as eye pain. Why would I be expected to “get used to it” when I pay for a service that is supposed to be a convenience to me? Convenience does not include physical illness and discomfort.
Am I paying for streaming films on demand or a new prescription drug with countless side effects?
The ease of access of the interface is overall poor in design.
It would seem that Mr. Swase feels that the opinions and needs of his paying customers be damned in favor of his new and wonderful interface that supposedly tested so well.
While Netflix may seem to be crushing the competition they seem to also be suffering from getting too big too fast. They have yet to fulfill their promise of more new films streaming on demand. Just because you can get 10,000 “B” grade movies with a one star rating does not a superior provider make.
If Netflix chooses to continue its condescending manner of addressing and dealing with its customers they may find themselves short a few thousand subscribers this month.

I think it sucks. It is tedious with a mouse, sluggish, and too freaking big. It looks like some old person turned down the resolution on my monitor “to make it bigger” but just for Netflix. Plus, it feels like certain material is being shoved down my throat, while other stuff I might be interested in is hidden.

At least give us the option to turn it off, darn it.

The redesign is definitely harder to use. It’s slower and harder to scroll through — sometimes I can’t get it to scroll sideways at all (not able to figure out why not). While the display of individual “boxes” is larger, it’s not as efficient because it displays fewer titles. I hope they go back to something like the old display.