Millions Lose Their Skype Connections [Updated]

Skype Suffers Sign-in Problems

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Update 3: Now CEO Tony Bates has provided further explanation and apologies

Update 2: Parkes provided another update on the issue today:

An update on the downtime which has been affecting many of you around the world: the ability of one Skype user to find another relies on what we call ‘supernodes’, and yesterday, a number of these failed due to a software issue, which we’ve now identified. Our engineers are working to resolve the problem.

Millions of you are already reporting that you can now sign in to Skype normally, and we estimate that there are already almost 5 million people online. As a guide, this is around 30% of what we’d expect at this time of day – and that number is increasing all the time. Unfortunately, it’s not possible for us to predict on an individual level when you’ll be able to sign in again, and we thank you for your patience in the meantime.

It’s worth noting that our enterprise product, Skype Connect, is working normally, though Skype Manager and our other web-based functions will continue to stay offline for a little longer. Additionally, features like group video calling will take longer to return to normal.

Update: Parkes says on the official Skype blog:

Skype isn’t a network like a conventional phone or IM network – instead, it relies on millions of individual connections between computers and phones to keep things up and running. Some of these computers are what we call ‘supernodes’ – they act a bit like phone directories for Skype. If you want to talk to someone, and your Skype app can’t find them immediately (for example, because they’re connecting from a different location or from a different device) your computer or phone will first try to find a supernode to figure out how to reach them.

Under normal circumstances, there are a large number of supernodes available. Unfortunately, today, many of them were taken offline by a problem affecting some versions of Skype. As Skype relies on being able to maintain contact with supernodes, it may appear offline for some of you.

What are we doing to help? Our engineers are creating new ‘mega-supernodes’ as fast as they can, which should gradually return things to normal. This may take a few hours, and we sincerely apologise for the disruption to your conversations. Some features, like group video calling, may take longer to return to normal.

Original Article: Skype has been having troubles with sign-ins today, and millions of people have lost their connections on the service. Little is known about the cause of all of this, but just do a Twitter search for Skype and you’ll see that a lot of people are less than thrilled. 

Skype is on it, at least. The company posted the following tweets on Twitter:

Some of you may have problems signing in to Skype – we’re investigating, and we’re sorry for the disruption to your conversationsless than a minute ago via CoTweet

Our engineers and site operations team are working non-stop to get things back to normal – thanks for your continued patienceless than a minute ago via CoTweet

Peter Parkes with Skype’s communications team told ReadWriteWeb, "If you’re already signed in, you should be able to continue using Skype as normal."

Some people are apparently able to sign in to the service, but have lost their contacts. 

The outage has already caused a big blow to Skype’s reputation. Influential tech blogger Om Malik notes, "The outage comes at a time when Skype is starting to ask larger corporations for their business. If I am a big business, I would be extremely cautious about adopting Skype for business, especially in the light of this current outage."

There have been a lot of high profile outages lately. Some have laste longer than others. It will be interesting to see how Skype handles the damage control with this one. 

Millions Lose Their Skype Connections [Updated]
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  • Adsense Publisher

    What do you do when your phone company goes out of service if say some underground hub gets flooded and has to dry out before service can continue? You have services like Skype or other VOIP services where people can still get a hold of you. So if you rely on Skype, then you should have a backup as well so that you’re not left without a phone line should the one you rely on not work.

    We have Skype and 2 landlines, and should our landlines stop working we can then use Skype and forward the calls through there and never miss a call, unless Skype stops working or our internet connection as well. However we also have cell phones, so that would have to stop working as well to cut us off completely.

    So a business that’s dependent on a VOIP service should have 1 or 2 other ways of keeping the calls coming in should one or two of them fail.

    • Guest

      You neglect to consider that people might have this as their only phone service because it is all they can afford at this time. I guess you figure, “just let them eat cake” then?

  • Guest

    Anybody here of Cell phones.. what is the big deal so they were down(connect to other users) for a short period of time. I would think most corporations have a large supply of cell phones..I have used Skype for years now in our business and if we have an outage we pick up a cell phone and make the call…

  • http://www.aweekinthelifeofaredhead.com Catherine

    My Skype went down on Monday. It kept crashing with a Windows error. I thought it was a problem on my computer, so I uninstalled Skype and went to reinstall it – you can download the executable but when you launch it and try to install Skype you get an error that the installation server is not available. As of tomorrow it will be a week that my Skype has been down.

    Try contacting Skype and tell them there’s still a problem – you can’t. Skype doesn’t make any support available – it’s just a bunch of FAQs. There isn’t a way to let them know you have a problem. I don’t know how they know the exct number of people whoa re still not able to use their service, when there are people like me who can’t re-install the software. I wonder how many people did what I did.

    There is no way to call into the voice mail and retrieve your voice mail messages, so I have no idea what voice mails I have. This comes right at a time that I am waiting for interview call backs. I’ve tried calling my number and pressing every button to see if I could get to a place where I could access my voice mail and nothing. I tried looking on Skype for a solution, and nothing.

    I guess it’s true that you get what you pay for. I am now looking at alternatives.

  • http://www.weballways.com Gym Rank

    Yes, myself faced as my client called me then my “Skype Logged Out”, next day it was OK…!!!

  • Guest

    Article Submission in Top Articles Directory Enlarges Readers http://www.articleswrap.com/

  • Guest

    I lost my contacts after updating skype.


  • Guest

    If you check the main article page you will find that only pro-skype comments are shown there.

    And those are probably made by skype employees if I am not too mistaken.

    Thats what I call damage control.

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