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Helium Account Balances Appear Negative for Writers

Helium addresses the issue

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Helium Account Balances Appear Negative for Writers
[ Business]

Writing community Helium is apparently having some issues in the writers’ payments department.

If you’re not familiar with Helium otherwise, WebProNews readers may remember the site being discussed in the wake of Google’s Panda update. It’s a user generated content site (perhaps considered a content farm to some) often mentioned in the same breath as Demand Media, HubPages, Suite101, Associated Content, etc.

It was hit by the Panda update early in the year, but like many other Panda victims, soon began making a lot of changes to its site, and was able to raise $10 million in funding back in May.

Now, it appears some writers are seeing erroneous negative balances in their accounts. Today, Helium’s Steve Singer posted an update on the company blog:

We are aware of a problem that many writers have reported today, 12/1/11 regarding negative balances to their account. Helium’s tech team is currently working to correct this. We do know this is only an issue with the display and that the correct balances are in our database. Please do not contact the help desk — we’re working to fix this as soon as possible!

An update to the post later said:

The tech team believes they have isolated the problem and are working on a fix. Once the fix is coded, it will need to checked. So we don’t yet have a specific delivery time.

Helium has also been tweeting updates:

We are actively working on a solution to a known problem with negative earnings displays. See our boards for more info: http://t.co/3Ycy6AJ9 1 hour ago via HootSuite · powered by @socialditto

No data has been lost, and all earnings are still in tact. We are doing everything we can to fix this display issue. 1 hour ago via HootSuite · powered by @socialditto

From the sound of it, it’s not going to be anything to worry too much about, but it’s likely been an inconvenience for some.

Update: Singer has made a couple more updates to the blog post:

Update 12/1/11 12:15 PM Eastern Time –We’ve come up with a fix, that worked properly in our test environments, and then deployed it to production. However, apparently once in production it’s appearing only as a partial fix. So while your earnings may come up, it’s not fully complete. We are still working towards full resolution of this issue.

Update 12/1/11 3:15 PM Eastern Time – We are continuing to investigate this issue, with the assistance of several helpful members.

Helium Account Balances Appear Negative for Writers
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  • http://www.helium.com Steve Singer

    Thanks, Chris. You’ve got it correct here — it’s inconvenient, but no data has been lost, and Helium expects to have this functionality restored quickly.

    Steve Singer
    Helium.com

    • http://www.webpronews.com/ Chris Crum

      Thanks Steve. Let me know when everything’s back to normal, and I’ll update accordingly.

      • http://www.PlacesToEatOkay.com Steven

        Hey Chris, how about writing a story about the latest Google Adsense payment glitches? Google’s even told some publishers it would give a 5% bonus for being so patient and understanding (in other words, here’s some hush money for not alerting the media or protesting in front of our offices).

        I just don’t think the Helium payment glitch story should be that important to write about. Don’t take that the wrong way Mr. Singer, but in comparison your payment issuing woes are small peanuts compared to what’s going on with Google Adsense publishers. Besides, you’ll probably have them fixed and tested and ready to resume faster than the months of waiting that many Adsense publishers have had to wait. Many of them are still waiting and many of them who were emailed by Google and told they would get a 5% bonus on their September earnings have not gotten that bonus when they did finally get paid. Now that’s a story to write about.

  • http://www.helium.com Steve Singer

    Chris: Just to provide an update here, this issue was resolved in the evening of December 2. It was a software glitch, and no wroters’ earnings or data were lost.

    Steve Singer
    Helium.com

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