Google Loses Gmail Users’ Email, Says It Will Be Back in Hours

By: Chris Crum - February 28, 2011

Some Gmail users have had some problems over the last day or so. Email messages have gone missing, along with labels, themes and other personalized settings. Google is working on fixing this. 

While only a small percentage of Google users was affected, that still accounts for thousands of users –  tens of thousands, according to ComputerWorld, who estimates the number to be about 35,000. 

TheNextWeb shares this statement from Google:

"A very small number users are having difficulty accessing their Gmail accounts, and in some cases once they’re in, trouble viewing emails. This is affecting less than .08% of our Gmail user base, and we’ve already fixed the problem for some users. Our engineers are working as quickly as possible and we hope to have everything back to normal as soon as possible. We’re very sorry for the inconvenience."

Google’s Andrew Kovacs has since tweeted:

re Gmail issue: affected 0.02% of users not 0.08%, restored access for 1/3, remaining 0.013% being restored on ongoing basis,all w/in 12 hrsless than a minute ago via web

According to Seth Weintraub at Fortune, some Gmail users have been without their messages for over 24 hours. 

The latest message on the Apps Status Dashboard from 4:15PM Eastern, says: 

Google Mail service has already been restored for some users, and we expect a resolution for all users within the next 10 hours. Please note this time frame is an estimate and may change.

The remaining 0.012% of accounts are being restored on an ongoing basis.

Google has often boasted having tremendous uptime for Gmail, and while only a small percentage of users appears to have been affected, the widely publicized flub is sure to leave an impression on users. 

Of course, there’s barely a day that goes by when that I don’t have some kind of issue with Twitter (and I know I’m not alone), yet many of us keep using that. As long as Google gets everything recovered, as they seem pretty confident that they will do, this will probably be largely forgotten in no time – especially considering similar incidents from competitors


Chris Crum

About the Author

Chris CrumChris Crum has been a part of the WebProNews team and the iEntry Network of B2B Publications since 2003. Follow Chris on Twitter, on StumbleUpon, on Pinterest and/or on Google: +Chris Crum.

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  • Basingstoke Bookkeeper

    Both Gmail and Vodafone had data loss issues to day then as Vodafone had their Basingstoke centre broken into.

  • Mike Streadwick

    If they could lose all the spam I would be loyal forever.

    • Chris Crum

      Gmail is better at spam than other providers in my experience.

      • Sagar

        Thats true. I had terrible experience of spam with Yahoo.

  • Michael Bell

    I have tired over and over again to get into my email and have been refused over and over again. I tried changing my password since it refuses to accept my loooooong used password but that is refused also. I tried reopening my account with another email address but was refused that as well. WHAT THE F is going on? I cannot get into my EMAIL DAMMIT.
    Somebody call me and let me know what is going on or I will change my browser or whatever I have to do to get my email.
    Michael Bell
    818 419 9004

  • http://googlechrome angie

    still unable to access my gmail