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Google Is Experimenting With Ways To Make Reconsideration Requests Better

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Google has been experimenting with how to make the reconsideration request process better for webmasters who have been dealt a manual action penalty by Google.

Google’s head of webspam, Matt Cutts, put out a new Webmaster Help video discussing reconsideration requests and whether or not they’re actually read by humans. The video was a response to the following user-submitted question:

Right now, when a webmaster sends a reconsideration request, how many chances does it have to be read by a real human? Do you plan to make it possible for webmasters to answer when they get a result back from Google?

“Whenever you do a reconsideration request, if you don’t have any manual action by the webspam team, so there’s no way we could do anything, in essence, because it’s algorithmically determining where you’re ranking, those are automatically closed out,” says Cutts. “Those aren’t looked at by a human being, but 100% of all the other reconsideration requests are looked at by a real person.”

“We don’t have the time to individually reply with a ton of detail, and so we do think about ways to be more scalable, and so I understand it might not be as satisfying to get, ‘Yeah, we think you’re okay,’ or ‘No, you still have issues,’ but that is a real human that is looking at that and generating the response that you read back,” he says.

He goes on to say that if Google still thinks you have issues with your site, you should take the time to investigate and figure out some things you can do before submitting another request. If you just submit it again without doing anything, Google will likely consider you to be “hard headed” and find it “unproductive to continue that conversation.”

“We’ve actually been trying a very experimental program where when we see someone who’s done a reconsideration request more than once, we’ll sample a small number of those and send those to other people to sort of say, ‘Okay, let’s do a deeper dig here.’ You know, maybe we need to send a little bit more info or investigate in a little bit more detail,” continues Cutts. “It’s just one of the ways we’ve been experimenting. We’ve actually been doing it for quite a while to try to figure out, ‘Okay, are there other ways that we can improve our process? Other ways that we can communicate more?’ So it’s the kind of thing where we don’t guarantee that if you appeal a couple times that you’ll get any sort of more detailed of an answer, but there are people reading all those reconsideration requests.”

Google Is Experimenting With Ways To Make Reconsideration Requests Better
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  • http://www.cobwebseo.com/ Ajay Jhunjhunwala

    We know reconsideration request service is a great tool for Webmasters. It is good news for us that Google is working on it for better performance. I want to request all webmaster to utilize the tools in decent manner. Don’t send reconsider request often without making a significant changes. I had a doubt that “Are human being read the reconsideration request?” Thank you Google for ensuring me about that.

  • http://www.greyolltwit.com/ Grey Olltwit

    Is it me or does the following response by Cutts make absolutely no sense whatsoever or do you have to be an American to understand it (don’t spit the dummy, I’m just talking about the huge language differences between British English and American English)?

    To me it reads, if a human doesn’t review the request then it’s not dealt with by a human. Which is rather like saying if you don’t have a dog, then there is no need to take it for a walk!

    “Whenever you do a reconsideration request, if you don’t have any manual action by the webspam team, so there’s no way we could do anything, in essence, because it’s algorithmically determining where you’re ranking, those are automatically closed out,” says Cutts. “Those aren’t looked at by a human being, but 100% of all the other reconsideration requests are looked at by a real person.”

  • http://Mabuzi.com Kevin

    I hope so because our site has been under spam attack and bad links for the last few weeks.
    Some one is doing some pretty bad black SEO.
    We get over 50 e-mails a day now from our on-line forms with just random garbage. It started the same time as the spam attacks.

  • http://www.hhfireworks.com luoanquan

    good

  • http://www.website-consultancy.com/ David Carley

    I believe it took Google’s new disavow tool in Webmaster Tools to get one of my clients out of this continuous loop. Because previous to that I kept sending reconsideration requests and I kept getting automated replies – no matter how much detail I included.

  • http://www.seo440.com/ Ethical Seo Consulting

    Thanks for sharing useful information. I like it.

  • knysna

    Hi Grey Olltwit.

    It made perfect sense to me in what Matt Cutts said, and I come from the bush in Africa!

    “Whenever you do a reconsideration request, if you don’t have any manual action by the webspam team”.

    Their he’s telling you it serves no purpose submitting a reconsideration request if its algorithmic (an algorithm filter).

    “so there’s no way we could do anything, in essence, because it’s algorithmically determining where you’re ranking”

    In other words no human intervention when it comes to algorithm filters.

    “Those aren’t looked at by a human being, but 100% of all the other reconsideration requests are looked at by a real person”

    When he says “those” he refers to algorithm filters by programs and when he says “but 100% of all the other reconsideration requests are looked at by a real person”.
    Their Matt refers to WebSpam intervention, meaning a warning in Webmaster Tools (human)

    I understood it perfectly clear all the way from the bush in Africa!

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