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Google Helpouts Offer A New Way To Make Money Online

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Google Helpouts Offer A New Way To Make Money Online
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Google has officially announced the launch of Google Helpouts after several months of teasing us about what we’d be in for. Essentially, it’s a new offering that people and businesses can use to make money via live social video.

Do you have anything worth offering to customers via live video that relates to your business? Something worth paying for? Do you see a way to make some money with Google Helpouts? Share your thoughts in the comments.

We first learned about Helpouts back in July, and then in August, Google started inviting people to create them.

Google VP, Engineering, Udi Manber writes in a blog post, “What if getting help for a computer glitch, a leaky pipe, or a homework problem was as easy as clicking a button? What if you could connect via real-time video to a music teacher or a yoga instructor from the comfort of your home? What if you could get someone knowledgeable to get you ‘unstuck’ when you really need it?”

That’s the idea of Helpouts from the user perspective. Google has long been a place where people can search for “how to” content. Demand Media has made a killing offering that kind of content, and dominating Google search results over the years. In fact, since Google’s Panda update, that company has put an even greater emphasis on “how to” video content from experts. This appears to be Google competing directly with this type of content. And I wonder if Google would ever surface Helpouts in web search results.

Of course, Helpouts are a bit different by their very nature. They’re live. Still, users can search for helpouts by topics.

Google Helpouts

Say you need help fixing a toilet. Just search “fixing a toilet,” and Google will give you results for available hangouts. It will show you the price per helpout (sometimes they’re free) and/or the price per minute. It will also show you the next available time for a particular Helpout. If there is no time found, you have the option to request a time.

Helpouts Results

As you can see from the above example, Helpout providers can include an intro video that users can watch even if they can’t get right to the live Helpout. The provider can provide other necessary business information, like specifics about what their service will cover. The provider’s Google+ profile and picture are directly integrated, which probably means potential boosts in Google+ followers, which one would think would send Google search additional signals. Something to think about.

According to Google, the main benefits of giving Helpouts are immediate global reach, convenience and flexibility and of course, getting paid. Could a boost in authority also be in the cards?

Providers can price the Helpouts as they see fit. You can charge a fixed price per Helpout or a per-minute rate. Google Wallet is integrated as the payment method.

You can schedule the Helpouts for a time that fits your schedule, and you can do it from the desktop or from mobile.

The offering is available to both individuals and brands. Google already has brands like Sephora, One Medical, Weight Watchers, Redbeacon (a Home Depot comany) and Rosetta Stone on board.

“Today is just the beginning,” says Manber. “We’re starting small and in a few categories. The number of people giving help on Helpouts and the type of help available will grow over time. Helpouts may not be suitable for every occasion, and it will take time to get used to interactions via real time video. We hope that the efficiency, convenience and global reach of Helpouts will make people’s lives easier in the long term.”

This could be the start of something pretty big. There are other services out there that enable this kind of face to face training. PopExpert, for example, has been around for over a year.

But being that Helpouts comes from Google, where businesses and individuals are already connected in a variety of ways (to Google and among each other), Helpouts is likely to have a substantial impact.

Google itself provides a money back guarantee on all Helpouts. First, they’ll recommend that users try to get refunds from the Helpout providers if the helpout is not satisfactory, but if they refuse the user’s request, Goole will step in and issue a refund. To be eligible for a refund, however, users must not opt out from having their Helpout session recorded, because Google uses that to review these cases. More on the refund process here.

Google says Helpouts may be recorded for quality assurance purposes, in response to abuse reporting, and for customer retention and provider retention.

“If the Customer and Provider explicitly agree to the retention recording by opting-in before the Helpout commences, the Helpout will be recorded,” Google says. “Neither party may alter the recording in any way, except to clarify (visibly or audibly) what transpired in the Helpout. The retention recording will be made available for private use by the Provider and Customer only.”

Google also notes that Helpouts marked “health service” will not be recorded for the purpose of retention.

Users and providers alike are are allowed to capture stills from the Helpout session.

There are age restrictions on Helpouts. Users have to be at least thirteen, and providers have to be at least eighteen.

You still need an invitation to offer your own Helpouts. You can request an invitation code here.

Right now, Google offers the following Helpouts categories: Arts and Music, Computers and Electronics, Cooking, Education and Careers, Fashion and Beauty, Fitness and Nutrition, Health and Home and Garden. If what you do doesn’t fit into any of these, stay tuned.

Update: Read here for what TakeLessons, an early Helpouts provider, has to say about the experience.

What do you think of the Helpouts platform? Is this a game changer? Do you intend to offer Helpouts to customers? Let us know in the comments.

Google Helpouts Offer A New Way To Make Money Online
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  • http://www.wdclub.com Jibran Qazi

    Wow! Exciting indeed. However, I wonder what the folks at Fiverr going to say :) Or perhaps the next venture that Google is going to snatch is going to be Fiverr. Hmmm only time will tell. Thanks for sharing.

  • http://www.netgomme.it gomme

    As usual, it will take ages before we can see this in Italy. We got Google Music after something like… 2 years? About this post, I honestly don’t know if it will work. Looks like “fiverr” but more expensive and only related to video. I can already see claims like “I’ll teach you how to make money online in 10 minutes”. Well, they did thanks to you watching them.

  • tom

    I thought the FREE exchange of information was a basis of the internet. This is another attempt at choking yet another nickel and dime out of everyone to support google’s growing monopoly. They will cash in with the use of google wallet and advertising. They’ve simply invented a new way to collect toll.
    Isn’t everyone tired of jumping every time google says JUMP??? I’ve been in retail on the internet for over 14 years now. I supply great content and solid products. Now because google says so I have to be “social” and dance around google+ and facebook, and pinterest? Enough is enough! Does anyone else agree with me?

    • http://www.webpronews.com/author/chris-crum Chris Crum

      What about “time is money” ?

    • call the whambulance

      …you could always switch to Bing. Or just complain. Up to you.

    • CarolasPacino

      TOM I know I’m like nearly a month late but you’re absolutely right. I am so sick and tired of google’s monopoly. Let’s just call it what it is. I guess somebody at google just decided, “You know, we just don’t like the idea of somebody else making a little money and that somebody’s name is fiverr.com. So let’s go start this bogus, “No purpose other than to dominate the internet” service called helpouts” which will help no one but google and the lemmings who really think they’e going to make a living on google helpouts. Please excuse me, We all have a little hint of Al Pacino tucked away somewhere just waiting for an opportunity to go off. This was my day to go off on a very long repressed rant. I just have to say one more thing. Tom you’re right. Tom you’re right. Tom you’re right.

      • http://youtube.com/user/calemwest Calem West

        Actually if you already have a following with a specific skill set on a social network this would be of great benefit. It will allow you to work with each of your followers one on one.

  • http://westernbusinessjournal.com Mike Taylor

    I signed up, set up the offer and had the interview / test-run with a Google employee. I was hoping to be one of the first live ones, but I am still awaiting approval.
    I think this will be huge for people who do support. It will certainly make it easier to get people off free-loading and into paying for extra support.

  • http://Mabuzi.com Kevin

    Interesting move will the internet be just google only?

    • tom

      Kevin, my point exactly….but I believe people are either ignorant of what is going on, or they are afraid to speak out for fear of retribution by g….e.

  • http://foamformattress.com David Pulver.

    Over the past half century I have been approached by Santa Barbara City Collage on several occasions to teach my craft of furniture Upholstery and have had people willing to pay an hourly rate to come to my store to learn. I had the thought of live feed put in my store were viewers could pay a subscription fee to learn my trade and thus a wider audience.
    The new Google Help outs is a game changer for me and an opportunity to leave my knowledge to the next up and coming expert in the art.

  • Kris phil

    Like my man Nas would say “…all good things last” so if this helpout thing is actually good, then it’ll surely last or go the way of every product that Google has ended its run over the years.
    On the other hand, Google could be killing free access to good information as literally every cat on the internet with some sort of privileged info will prefer posting it on helpouts instead of using blogs or social media to share such info since such info will fetch him a few red cents if it is buzzed life on helpout.
    Whatever this portend, we’ll be seeing its long term effect and only hope that Google does not grow into a cyber giant waiting to snuff out life from every little venture that does not conform with it’s monopolistic tendencies.

  • http://www.webconsi.com/ Tipu

    Sound like interesting! If it works well, Then it is really good step.

  • http://NOYB.com JR

    I like how Google tricked Rosetta Stone into thinking “Google Helpouts” is going to help them. It’s going to put Rosetta Stone right out of business. Google, in its steamroll into new products, is helping kill many the businesses who have supported it by buying adwords from them for years. BUT Google has to think if its shareholders and now run over whoever they want without looking (but they probbaly do not think this is “evil” because they are doing it for shareholders). Google has the unfair advantage of knowing what industries are getting the traffic, clicks, & sales and they know trends ahead of anyone. Yes…I can see how they are becoming more monopolistic and how this particular product is destructive to many.

  • http://www.onlineemoney.com/data_entry.html how to make money online

    really great article it was veryuseful to me when i read yor blog so hope you will post more article again thanks for share keep ti up your work

  • http://www.strategik.co.uk Strategik

    This definitely sounds a very interesting concept. I think for anyone in the technical support or digital service industry this could be a great source of additional revenue. I think people should be open minded about new and innovative products.

  • http://www.onlinebusinessideaguide.com Nickolas

    If you ask me, this is a great way to validate your idea.
    I am open minded indeed !

  • http://abdullahijaz.blogspot.com/ Abdullah

    This is very help fll for me.Thanxx for sharing…

  • Sreekanth

    this is definitely a game changer,well looks like old people were correct you get inspiration from almost anything

  • Sreekanth

    sharing an idea is

  • http://bit.ly/1fHYNo2 Eliana Villaroel

    Than good news, the world of the business for internet is fascinating .

  • CarolasPacino

    TOM I know I’m like nearly a month late but you’re absolutely right. I am so sick and tired of google’s monopoly. Let’s just call it what it is. I guess somebody at google just decided, “You know, we just don’t like the idea of somebody else making a little money and that somebody’s name is fiverr.com. So let’s go start this bogus, “No purpose other than to dominate the internet” service called helpouts” which will help no one but google and the lemmings who really think they’e going to make a living on google helpouts. Please excuse me, We all have a little hint of Al Pacino tucked away somewhere just waiting for an opportunity to go off. This was my day to go off on a very long repressed rant. I just have to say one more thing. Tom you’re right. Tom you’re right. Tom you’re right.

  • CarolasPacino

    TOM I know I’m like nearly a month late but you’re absolutely right. I am so sick and tired of google’s monopoly. Let’s just call it what it is. I guess somebody at google just decided, “You know, we just don’t like the idea of somebody else making a little money and that somebody’s name is fiverr.com. So let’s go start this bogus, “No purpose other than to dominate the internet” service called helpouts” which will help no one but google and the lemmings who really think they’e going to make a living on google helpouts. Please excuse me, We all have a little hint of Al Pacino tucked away somewhere just waiting for an opportunity to go off. This was my day to go off on a very long repressed rant. I just have to say one more thing. Tom you’re right. Tom you’re right. Tom you’re right.

  • http://www.google.com akash

    maney

  • http://www.howtoinvesthq.com/ Peter

    HelpOuts definitely seems like a great way for those with certain skills to make some extra cash. Giving away free help could also be useful for someone looking to build up authority or a reputation in a particular niche.

  • Amit

    Its nice to share

  • Amit

    Its slightly helps

  • Henry Ripley

    I believe this is a splendid idea & i would love to be onboard as a helper

  • http://tr.im/4pzkf Wikishare

    Google helpout is really helpful, through affiliate marketing I earn minimum $478 per day, and the point is that save my lot of times.

  • http://zappyhost isabel

    i love buisness online it makes life easier

  • http://zappyhost isabel

    i love online buisness

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