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Google Announces Free Phone Support For AdWords Customers

Larry Page improving customer service?

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Today, a major change to the way Google deals with advertisers’ questions and problems is taking place.  AdWords users will no longer be limited to receiving support via email and various online resources; now they can call a toll-free number and speak to a live AdWords specialist.

A post on the Official Google Blog announced the option this morning, and explained, “We’re adding phone support for a simple reason: you asked for it!  You told us that while you appreciate online resources like our AdWords Help Center, you also want the option to get live, expert support when you need it.”

This move makes a lot of sense from a customer service standpoint.  A quick look at the search results for “adwords no phone support” hints that lots of users resented Google’s decision not to speak to them about various issues.

Plus, there’s no telling how many people either tried AdWords and gave up due to the lack of a telephone support option, or just never experimented with it in the first place.

So Google’s blog post suggested, “To speak to one of our specialists, give us a call at 1-866-2Google between Monday-Friday, 9am-8pm Eastern Time.  This number is for current AdWords advertisers only, so please make sure you have your customer ID ready.”

The number’s working right now; callers are greeted with the words, “Thank you for calling Google AdWords.”  The one potential catch is that the line’s only meant to serve U.S.- and Canada-based customers, but support for advertisers in other countries is on the way.

Google Announces Free Phone Support For AdWords Customers
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  • Adsense Publisher

    It used to be only if you spent a certain amount would you get a direct line to an Adwords specialist, so I applaud what Google is doing. However, they certainly could use a few employees full time on the Adsense help forums. I’m not asking for full time email support or phone support for Adsense publishers. Just for somebody to help publishers to either fix the issues or move on to something else if there is nothing Google can do for them.

  • http://managemydream.com/ Software Solutions

    That’s very sensible step on Google’s part. At least no body is going to say that Google do not have support service.

  • KamakshiSri

    To be frank the step is less sensible than its moment of announcement of the step. It has come up at such a delicate point where most people thought that Google is on decline.Evident enough to show that Google cares its adwords customers.

  • http://www.thegetpr.net get backlink

    That’s very sensible step on Google’s part. At least no body is going to say that Google do not have support service.