FCC Launches Consumer Help WebsiteBy: Mike Sachoff - July 27, 2010
The Federal Communications Commission (FCC) has launched a Consumer Help Center website aimed at providing people with a variety of information.
The Consumer Help Center allows people to learn about different issues in telecommunications, find out what’s going on at the FCC, get tips for making choices for purchasing communication devices and services, file comments on issues and file complaints to report problems.
"Our new Consumer Help Center makes it easy for consumers to learn about our work and take action," says Joel Gurin, Chief of the Consumer and Governmental Affairs Bureau of the FCC.
"Here, in one place, consumers can do a number of things such as read about consumer issues, get practical advice for avoiding problems, file a complaint, comment on our rulemakings, or read what our FCC experts are saying in our Consumer Blog."
The Consumer Help Center includes:
*Everything consumers need to know about Bill Shock and Early Termination Fees — two common issues that affect wireless customers;
*Savvy Traveler tips — advice on making phone calls when traveling abroad;
*Broadband Speed Test — consumers can test the speed of their broadband service;
*Fact Sheet Library – more than 150 consumer Fact Sheets on telecom subjects;
*Links to additional resources on a range of issues, including privacy
*Links to file a complaint to the FCC or comment on our rulemakings;
*Blog posts about consumer issues — with consumer comments welcome;
*News releases, statements, and FCC actions.
The site will be updated to include new FCC consumer initiatives as they are launched.