Facebook Launches Redesigned Help Center, Makes Support Dashboard Available to EveryoneBy: Josh Wolford - October 2, 2012
Facebook has just announced a couple of items that they say will improve user experience and allow them to better understand exactly what goes on inside the network: A redesigned Help Center and the complete rollout of the Support Dashboard.
First up, the Help Center. Facebook has given it a major redesign that “is designed to get you the information you need in just a few clicks,” according to the company. The landing page now features six colorful boxes that display major topics – learn the privacy basics, see what’s new on Facebook, report an issue, learn more about Timeline, review our safety resources, and discover games & apps.
Facebook says that these main topics can change, as they can tailor them to each individual user based on how they are using Facebook and what they need to see.
The Help Center landing page also includes top questions at the bottom, as well as new navigation options on the left-hand side.
Facebook has also made one of their transparency features available to all users. The Support Dashboard, previously launched back in April, will now be an option for 100% of users around the world.
The Support Dashboard is Facebook’s way of letting users track the progress of all the various reports they make – whether it be reporting a photo that you think violates Facebook’s terms, or a user profile that’s been harassing you. The dashboard will let users know if their reports have been received by Facebook or not, and whether or not Facebook has taken action and removed the photo, profile, etc.
The Support Dashboard is accessible in users’ Account Settings.
“The reports you make enable our team to quickly and effectively remove abusive content from Facebook. We’re proud to be able to offer a tool that gives you more insight into your reports and hopefully inspires you to report actionable content to Facebook,” they say.