Ebay Stalls Efforts Forcing Tracking on Top-Rated SellersBy: Shawn Hess - June 20, 2012
It was supposed to start June 20th, but Ebay is stalling on efforts to force top-rated sellers to monitor tracking time for at least 90% of their transactions.
According to a release by Ebay’s vice president of seller development, sellers aren’t yet ready to implement tracking on a majority of their orders. Starting June 1st, they are giving sellers 30 days to get ready for the change.
Michael Jones, Vice President of Seller Developments comments on the delay in the changes:
“Since we announced updates to the eBay Top-rated seller criteria in February, many Top-rated sellers have said they need more time to meet the new requirement to upload tracking within handling time on 90% or more of US transactions. We’ve heard your concerns and want to give sellers more time to make the needed changes.”
“We are extending the time for implementing the tracking upload requirement by one month. We will begin counting tracking for achieving Top-rated status as of June 1 (and not May 1 as originally announced).”
At the next seller evaluation taking place July 20th, the new standards for rating a sellers performance will be in full effect. In his post, Jones lays out the facts about how evaluations will look going forward.
This is how top-seller evaluations will look going forward:
* The July evaluation will look at transactions from June 1 to June 30 to determine if you meet the standard.
* The August evaluation will look at the period of June 1 to July 31.
* The September evaluation will look at June 1 to August 31.
* From that point onward, we will look back at the previous three calendar months of transactions to determine your tracking upload rate.
Note as of June 1, 2012:
Only those Top-rated seller listings with 14-day or better returns with a money-back option and 1-day handling qualify for a 20% discount on Final Value Fees and the greatest average boost for fixed priced listings in Best Match. The timing for that requirement has not changed.
Jones comments on the efforts of Ebay sellers:
“We continue to be impressed by the number of sellers who have already risen to the challenge of the new criteria and now offer the services online buyers expect—including tracking. eBay buyers clearly appreciate it too, as shown by the continued growth of sales for Top-rated sellers. Other indicators eBay uses to track buyer satisfaction are also pointing to this progress—due in large part to your quick action and dedication to great service. We thank you and look forward to more sellers achieving Top-rated status in the months ahead.”
We will keep you posted if there are any further alterations to the deadlines or evaluation processes for Ebay sellers.