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eBay Lets Buyers Filter Seller Feedback by Negative and Positive

eBay Feature Previously Available Internationally, Comes to U.S.

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eBay is giving users a new option for looking at feedback on sellers. They can now filter the feedback to look at just negative, positive or neutral. eBay’s announcement says:

Starting this week, you’ll be able to see a member’s Feedback ratings by type – positive, neutral, or negative – on their Feedback Profile page.  Just go to the Feedback Profile page and click on a number in the Recent Feedback Ratings table to filter comments by type. You’ll see that set of comments along with replies. There are no changes to the item page. This is a feature on the Feedback Profile page many members have requested to help them make faster, more well-informed decisions when transacting on eBay.

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The feature has been available on the UK version of eBay for a long time, according to Chris Dawson at Tamebay, who recommends that if you don’t get the feature in the U.S. yet, you can still use it by editing the URL from eBay.com to eBay.co.uk.

Ina Steiner at AuctionBytes says U.S. PowerSellers had successfully pressured eBay from letting shoppers see all their negative ratings in one place. It appears eBay is no longer feeling that pressure.

Of course, it also lets buyers see all the positive feedback in one place.

"The topic of feedback has always been a hot-button issue for eBay buyers and sellers, although less so since eBay began a campaign of changes in 2008 that included prohibiting sellers from leaving buyers negatives and neutrals," says Steiner.

What do you think? As a seller, do you like buyers having the option to filter the feedback? Comment here.

eBay Lets Buyers Filter Seller Feedback by Negative and Positive
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  • Guest

    Egay should worry about more critical things than some feedback filter. They have burned sellers and buyers so bad that it would take a great enticement to really get us back. The trust is not there anymore.

    I think they are worried about the new auction site coming up that will partner with newspapers.

  • http://www.heartballoongifts.com Eiznn Smith

    That is great to know! Buyers will be able to know every single feedback about the sellers. In this way, they can choose the best of the best products and services ever.

  • Guest

    Ebay is in a slow death spiral…I used to pay them $1500 a month in fees…now maybe $200 as it is not a good place to sell. This is a decent feature, but doesn’t come close to offsetting the stupid move of not allowing feedback to be placed for buyers.

  • Good

    I have wanted this feature for years.

  • Guest

    Another strike by eBay against sellers – especially small-volume sellers. I am (was) both an eBay seller and bidder/buyer, but I probably will never sell on eBay again. I am weary of the struggle of trying to keep my feedback positive while dealing with bidders and buyers who seem to have no clue as to how to be a responsible customer. Buying/selling is a two-way street and even though I tried to provide the best customer service possible, there were those who would not communicate their perceived purchasing problems so the situation could be amicably resolved. This new feature will once again emphasize only complaints against the seller and not show the whole picture. I was adamantly against dropping buyer feedback, and this new step is just another in the series of disappointing strikes against sellers. I used to love to sell on eBay previously, but now that is a thing of the past.