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Guess Where The U.S. Ranks For Social Media Customer Care

Guess Where The U.S. Ranks For Social Media Customer Care

It’s no secret that businesses have a long way to go to improve their customer service efforts on social media, but a new report from SocialBakers shows that companies in the United States are absolutely terrible at this compared to those of other countries. The U.S. is near the bottom of the list for customer care on both Twitter and …

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LinkedIn Builds New Pulse App Around Your Professional Network

LinkedIn Builds New Pulse App Around Your Professional Network

LinkedIn just unveiled a new version of its popular Pulse news reader app on iOS and Android. They’ve completely redesigned it from the ground up with a focus on personalized news based on the user’s professional network. Pulse co-founder Akshay Kothari says this is basically the app they wanted to build when they first joined LinkedIn two years ago. “It’s …

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Facebook Is Urging Users to Talk About Hot Topics

Facebook Is Urging Users to Talk About Hot Topics

Ever want to post something to Facebook but can’t think of anything to say? Do you crave inclusion in the social dialogue but often find yourself without anything to say? Wouldn’t it be easier for Facebook to just tell you what to talk about? Of course it would. And Facebook may be testing a way to force conversation about certain, …

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Facebook Releases Moments App To Help You Sync Photos With Your Friends

Facebook Releases Moments App To Help You Sync Photos With Your Friends

Facebook just announced a new standalone called Moments, which lets users share photos with friends privately. What it’s really about, however, is the syncing of photos with those of your friends. “Syncing photos with the Moments app is a private way to give photos to friends and get the photos you didn’t take,” explains product manager Will Ruben. “Moments groups …

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Facebook Is Rolling Out Another News Feed Algorithm Change

Facebook Is Rolling Out Another News Feed Algorithm Change

Facebook announced that it’s rolling out another change to its News Feed algorithm that takes into account the time users spend on stories. Long story short, if users spend more time looking at a post, Facebook is going to assume that such a post is of interest. In other words, it’s not just about the liking, commenting, and sharing of …

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Twitter Is Dropping the 140-Character Limit On DMs!

Twitter Is Dropping the 140-Character Limit On DMs!

I don’t often use exclamation points in the titles of articles (even when they’re about Yahoo), but this one felt warranted. Is there anything more annoying about Twitter’s usability than that blasted 140-character limit on DMs? Well, maybe the inability to delete a tweet that includes a typo, but other than that, I think the DM limit takes the cake. …

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Twitter Makes It Easier to Block a Bunch of Users at the Same Time

Twitter has just made another move in its uphill battle to curb abuse on the site. The social network is now making it easier to block a whole swath of users in a single blow. Blocking users is one of the main ways people deal with abuse and harassment on Twitter – and though it’s not always effective (users create …

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You Can Now Play a Game in Facebook Messenger

In March, Facebook launched what it called “Messenger Platform” and “Businesses on Messenger”, two initiatives that the company hopes will turn Messenger into more than just a simple messaging platform. Facebook now lets developers build apps for Messenger – the first slate of which let users quickly pull up GIFs, sound clips, videos, and more. Last month, reports indicated that …

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Why You’re Probably Not Meeting Customers’ Expectations On Social Media

Businesses are falling behind on consumer expectations when it comes to social media. This isn’t anything new, but there is a new study out about it. The Northridge Group is sharing survey results finding that social media is basically being used a last resort with twenty-six percent of consumers turning to these channels when they can’t reach a rep through …

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Twitter Changes How Tweet Pages Display Conversations

About two years ago, Twitter made some changes to how conversations are displayed in the timeline. To refresh your memory: Now, they’re making some changes to how conversations are displayed on the actual tweet page. “Conversations surrounding a Tweet, particularly if they’ve sparked lots of replies and disparate conversations, can be hard to follow,” says product manager Akarshan Kumar. “So, …

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Pinterest Expands Gender Options For Users

As Pinterest continues to face the reputation of slanting heavily toward having a largely female user base, the company announced new expanded gender options to make the site feel more inclusive. “With this small but important update, Pinners can now find a custom field in their settings to enter their preferred gender, available on all platforms and in all languages …

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Facebook Messenger Adds New Way To Send Location

Facebook announced on Thursday that it has added a new way for Messenger users to send a location as part of a conversation. It’s rolling out now, taking the place of the old location feature. With the new version, you can choose to send a map of your location or another place as a separate message. To do so, tap …

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