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Twitter Wants You To Be Better At Customer Service

Twitter Wants You To Be Better At Customer Service

As many opportunities as social media platforms have given businesses to connect with customers, many just aren’t doing it well to say the least. According to recent research from Socialbakers, the U.S. is near the bottom of the list for customer care on both Twitter and Facebook. For Twitter, we ranked 33 out of 37 countries. Twitter has released some …

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Russia Is Thinking About Blocking Facebook Over Gay Emoji

Russia Is Thinking About Blocking Facebook Over Gay Emoji

A little while back Apple and many other platforms adopted a new Unicode standard for emojis that included, among other thing, emojis featuring same sex couples. More specifically, emoji featuring two men and a heart, two women and a heart, and gay families (two men or two women with children). Normal people saw this as a nice, inclusionary move. We …

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Mark Zuckerberg and Priscilla Chan Are Having a Baby

Mark Zuckerberg and Priscilla Chan Are Having a Baby

Facebook CEO Mark Zuckerberg and his wife Priscilla Chan are going to be parents. Zuckerberg announced that they will be having a baby girl. It will be their first child. “This will be a new chapter in our lives. We’ve already been so fortunate for the opportunity to touch people’s lives around the world — Cilla as a doctor and …

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Here’s How To Make Your Instagram Marketing As ‘Perfect’ As Possible

Here’s How To Make Your Instagram Marketing As ‘Perfect’ As Possible

Instagram has already become a great addition to the digital marketing arsenal for a lot of businesses, but it’s about to become a much better one for a lot more businesses thanks to recently announced features. Are you incorporating Instagram into your marketing efforts in any meaningful way so far? Do you plan to do more with it in the …

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Facebook Is Giving Users A Security Check-Up

Facebook Is Giving Users A Security Check-Up

Facebook announced the launch of a new security feature called the Security Checkup. It lets users quickly evaluate their current security status and take appropriate action. Enhancing Security with a Quick Checkup from Facebook on Vimeo. Users will start seeing a reminder about the Security Checkup at the top of News Feed sometime over the next several weeks. Once you …

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Twitter Gets A New Experience On Windows 10

Twitter Gets A New Experience On Windows 10

Microsoft unleashed Windows 10 on Tuesday, and Twitter is using the opportunity to launch a new experience for the operating system. You can see what it looks like above. It includes Twitter Live Tiles; multiple photo tweets (you can upload up to four photos per tweet); animated GIFs’ Vine playback; previews for tweets with photos, vine videos, and other content …

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Facebook Moves In On Popular LinkedIn Feature

Facebook Moves In On Popular LinkedIn Feature

Back in 2012, LinkedIn launched its endorsements feature, which lets users endorse others for various skills. Lots of endorsements in key areas can make a member look good when they’re looking for a related job, a partnership, or other career-related opportunity. The feature quickly became popular, and users have racked up countless endorsements in the years since. Now, Facebook is …

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Facebook Must Allow Fake Names, Says German Regulator

Facebook Must Allow Fake Names, Says German Regulator

Facebook’s real name policy, which prevents people from using the service with pseudonyms, has pissed off a lot of people – especially as of late. Facebook’s policy has drawn the ire of the transgender community, domestic violence victim, privacy advocates, and Native American groups. But in the States, the policy hasn’t gained any regulatory attention. Not the case overseas, where …

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Facebook Gives Pages New Video Visibility And Management Tools

Facebook Gives Pages New Video Visibility And Management Tools

Facebook announced a couple of updates aimed at giving Pages more control over how their videos are organized and shared. These include improved upload tools and a new Video Library feature. “Page owners now have access to enhanced control and customization features when uploading videos, like the ability to set an expiration date or to add a custom thumbnail for …

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Twitter Has a New Hub for Helping People Deal with Abuse and Harassment

Twitter Has a New Hub for Helping People Deal with Abuse and Harassment

Twitter continues to work to deal with the rampant abuse and harassment on the site – and it’s an uphill battle. This sort of behavior has always existed on Twitter, but for the past year or so, a brighter spotlight has been shone than ever before. Twitter admitted that it sucks a dealing with this, and has pledged over and …

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Hey, Where Did My Twitter Background Go?

Hey, Where Did My Twitter Background Go?

Have you logged on to Twitter.com today? If so, you were probably greeted with a much whiter background than you remember setting. That’s because Twitter has decided to remove your custom backgrounds from your home page and notifications page. Here’s a statement the company: We’re removing background images from the home and notifications timelines on web for all users. Now, …

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Is Your Social Media Customer Service Improving?

Is Your Social Media Customer Service Improving?

Over the past decade, social media has presented businesses with a tremendous amount of opportunities to reach and engage with customers and potential customers in ways that were never before possible. You would think that by now social media-based customer service would be nearly flawless given all of the tools companies like Facebook and Twitter have launched over time. Unfortunately, …

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