BlackBerry Services Down For North American Users

Continues a three day outage that started in Europe

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BlackBerry Services Down For North American Users
[ Technology]

A disruption that has been going on for three days now has spread from Europe and the Middle East to North America today, as users are experiencing problems with many BlackBerry services.

On Monday, European, Middle Eastern and African users began to experience spotty functionality of email, internet browsing and BlackBerry messaging services. It appears that those problems have jumped the pond.

Last night, RIM gave this explanation to users –

The messaging and browsing delays that some of you are still experiencing were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We sincerely apologise for the inconvenience caused to many of you and we will continue to keep you informed.

And today they acknowledge that BlackBerry users in the Americas are now feeling the outage –

BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.

BlackBerry users are taking to Twitter to express their frustrations, and “Dear BlackBerry” is a trending topic in the States –

Dear Blackberry, I think it’s nice that you’re honouring Steve Jobs’ death with a 3 day silence 2 hours ago via web · powered by @socialditto

Dear Blackberry, What did the one BBM user say to the other? Nothing. 37 minutes ago via web · powered by @socialditto

Dear Blackberry I honestly feel a calculator would do more than my blackberry, sorry brokeberry.. right now. 1 hour ago via web · powered by @socialditto

Dear BlackBerry, I was actually going to upgrade you, but after the past 3 days i’m seriously considering buying an iPhone. Sincerely, me. 3 hours ago via web · powered by @socialditto

RIM is telling users on Twitter that this is their #1 priority –

We’re aware many of you are experiencing service delays. Restoring full service is our number 1 priority. LINK TO http://t.co/tQ0PjvYF 1 hour ago via CoTweet · powered by @socialditto

Is your BlackBerry experiencing issues? Has this outage made you think a little harder about that big iPhone 4S release on Friday? Let us know in the comments.

BlackBerry Services Down For North American Users
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  • http://www.claro.com.gt/en/Movil/iPhone.aspx Celulares Honduras

    funny tweets :), blackberry fail

  • http://www.LAokay.com Steven

    Just a thought, but has anybody heard about if BBM being down is curbing the riots in London? I mean I couldn’t say that RIM shut down the servers on purpose and are only saying a switch failed, but since everything Blackberry users do is pretty much handled through BBM (except phone calls), I wouldn’t put it past their government for asking RIM to shut down BBM and say it’s a switch problem. However there are many previous employees of RIM that know BBM has old and outdated servers and infrastructure to handle the rise in Blackberry device use. So maybe it was just time for them to fail. I know that most modern switches allow you to back up configurations and so I would think if RIM simply got a new switch and loaded the backed up configuration that they should be up and going in less than a day. But I’m also assuming that they do such a thing. I do such a thing, but does RIM?

  • randy

    if you continue to have these types of problems and cant fix them in a timely order maybe you should think about reembursing us

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