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AT&T Rated Lowest Service Provider By Consumer Reports

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AT&T Rated Lowest Service Provider By Consumer Reports
[ Business]

In a year where AT&T was prevented from acquiring T-Mobile, dealt a lawsuit by Sprint, ran afoul with the FCC, and then got ensnared in the Carrier IQ debacle, they have to be eager to put this year behind them.

Unfortunately, 2011 isn’t over yet and it’s still got some despair in store for AT&T.

Consumer Reports released the results of their annual satisfaction survey today and, probably to the surprise of exactly no one, AT&T was rated the lowest among the four largest cellphone service providers in the United States for the second year in a row. Ranked worse than Verizon (which scored the highest), Spring, and erstwhile AT&T acquisition T-Mobile, the report deals AT&T some damaging news – and this isn’t even the full report yet so who knows what terrors lurk ahead for AT&T once the entirety of the results go public. Then again, maybe it’s old news to AT&T since they’re on a losing streak lately.

The report assesses customers’ satisfaction in areas of general service as well as customer-support experience. The full details of the report will be made available in the January 2012 issue of Consumer Reports. If you can’t wait to see all the ways in which the survey damns AT&T, consider what last year’s survey unloaded:

Over half of the survey respondents who used AT&T as a carrier owned some version of the iPhone, the Apple smart phone that is exclusive to AT&T, at least for now. Consumer Reports data, reflecting all versions of the phone, found that iPhone owners were much less satisfied with their carrier and rated data service (Web and e-mail) lower than owners of smart phones on other carriers that, like the iPhone, have a host of apps to encourage heavy data use.

“Our survey suggests that an iPhone from Verizon Wireless, which is rumored, could indeed be good news for iPhone fans,” said Paul Reynolds, Electronics Editor for Consumer Reports.

Not only did the prediction of a Verizon-based iPhone come true but Sprint customers got the opportunity to get their paws on an iPhone, as well, so it will be curious to see if the wider availability of iPhones affected cellphone users’ selection of service provider.

If you’re an AT&T subscriber, how do you feel about this report? Does it sound pretty familiar to your experience?

AT&T Rated Lowest Service Provider By Consumer Reports


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  • Sean w

    half of the content is old news, Verizon has had the Iphone for nearly a year now..

    • Six

      That excerpt was from the 2010 Report. The only details listed from 2011 are ranking, the specific findings haven’t been released yet.

    • http://www.ientry.com/ Drew Bowling

      Dear Sean w,

      Might I recommend that you read with your eyes next time. The quoted text is from CR’s 2010 survey. As commenter-in-arms Six pointed out to you, the details from 2011′s report are not available yet.

      Yours Truly,
      Drew

  • http://www.ientry.com/ Chad Sweely

    I’m an AT&T customer; however, I do not have an iPhone. I use AT&T for my landlane and DSL at home, and I also use it as my cellphone carrier.

    I’ve had AT&T ever since it was BellSouth. I’m very satisfied for how it is as a company, and I proudly support AT&T.

  • Norm W

    Chad Sweely might be a little gratuitous regarding how wonderful AT&T is, but in lieu of all the flack big blue’ve been taking I feel slightly obliged to remind people of something: AT&T are the main suppliers to Tracfone wireless’ coverage, and in the case of the senior value cells, the only supplier of affordable prepaid wireless for seniors. As much as you’d probably like to scoff at these lwo budget concerns, they still represent a very lage portion of the market. If AT&T continues to battle with their shortage of spectrum, whether it be because of their own mismanagement, or whether there really is a shortage doesn’t matter, what matters is that is a low cost option on the market for those who don’t care for having a smart phone, and a data centric plan.

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