Apple CEO Apologizes For Maps, App Store Promotes Competitors

    September 28, 2012
    Chris Crum
    Comments are off for this post.

As previously reported, Apple CEO Tim Cook issued an apology to iOS device customers today, admitting that the Maps product, which the company replaced Google Maps with, is not a great product, and even went so far as to suggest some alternatives for users.

“At Apple, we strive to make world-class products that deliver the best experience possible to our customers,” said Cook. “With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.”

“While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app,” he said.

Read the full letter here.

Interestingly enough, Cook didn’t just mention some alternatives in the letter, but Apple is actually promoting alternatives in the App Store. In the featured section, there’s a box for “Find maps for your iPhone/iPad,” which points to a selection of Map Apps, including: MotionX GPS Drive, Waze Social GPS traffic & gas, MapQuest, GPS by TeleNav, Navigon USA, CoPilot Live Premium HD, CoPilot GPS, Bing, and AT&T Navigator (hat tip: Drew Olanoff).

Find Maps

Competitors were already touting their offerings as Apple’s customers complained, and now the company appears to be helping them along. This is a good chance for some of these other apps to pick up some users, before Google undoubtedly gets a Google Maps app on iOS. It’s expected sometime before the end of the year.

  • http://www.shibindinesh.com Shibin Dinesh

    Here is Why I don’t like many Apple products.
    Please do read!

    • Prasad

      Its your opinion, apple products were always best a simple example is why every other mobile manufacturer copying it and as you have mentioned in your post, you have not used any apple product how you can write about it?

  • http://www.225seo.com Seo services mcallen

    That is great competition between Apple product and Google Map activities really interesting news for the user.

  • http://Mabuzi.com Kevin

    Big fail of an arrogant company. Do not upgrade to the latest version because we are not given the choice or told we would lose a superior product to their maps.