Before you rent or go to a movie, what do you do? You find out what others have said, whether those others be professional critics or average people who have seen the movie. Before you spend that seven dollars, you want to know what other people like you thought of the experience. Essentially, these movie criticisms and endorsements are testimonials.
It's natural for people to buy on a recommendation from another customer, rather than rely on a sales pitch to help them make their decision. That is why it's so important for you to obtain and use customer testimonials.
If your product or service has been available for some time, then it's not that hard to find out how your customers feel about their purchase or your service.
Small businesses don't have the same luxury of 'brand-name recognition' that the big companies have. Thus, we have to work that much harder to earn our visitor's trust. One way to build this all-important credibility is to get and use testimonials from happy customers.
WHY USE TESTIMONIALS
Simply said testimonials SELL! In fact, testimonials have been known to increase sales by 250% or more! The Internet is a very impersonal medium. People trust people! The more you can do to "humanize" your web site the more likely potential customers will want to do business with you. Testimonials "speak" to potential customers in a honest, believable way.
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