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All Posts Tagged Tag: ‘Online Reviews’

Amazon Is Changing How It Shows Reviews And How Ratings Work

Amazon Is Changing How It Shows Reviews And How Ratings Work

Amazon is reportedly changing how it displays customer reviews on product pages in the U.S. It’s using machine learning to figure out which reviews are most helpful to users, and giving those more weight in the algorithm. It’s also putting more weight on newer reviews. This is according to a report from CNET, which interviewed Amazon spokesperson Julie Law about …

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Yelp Tells Businesses How To Respond To Reviews

Yelp Tells Businesses How To Respond To Reviews

Businesses have a tricky relationship with Yelp. On the one hand, it can be a great way for customers to find a business, and a positive Yelp presence can encourage the customer to actually visit. On the flipside, negative reviews can be very damaging, and have led to plenty of defamation suits. Do you interact with negative reviews of your …

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Yelp Slaps 51 Businesses With Consumer Alert Warnings

Yelp announced that it has activated a new round of consumer alerts, this time slapping 51 businesses with the alert messages. While the alerts themselves show messages to consumers who stumble upon the Yelp pages of these businesses, the real message is to the business themselves, and that message is: “We don’t tolerate review manipulation.” “Consumers have the right to …

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Yelp Aims To Better Deal With Duplicate Business Listings

Duplicate listings have proven to be a pretty big challenge for Yelp, the company revealed in a post on its engineering blog. It’s not an issue Yelp takes lightly, and it’s putting new measures in place to help deal with it as time goes on. So far, under its current system, Yelp has been able to merge over 500,000 duplicate …

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Facebook Puts Critic Content On Restaurant Pages

It appears that Facebook is taking another step in offering an alternative to Yelp and similar services. The company has reportedly partnered with a number of content providers to show reviews from food critics on restaurants’ Facebook Pages. The feature is being tested according to multiple reports. Facebook tells me that yes, they’ll include negative critical reviews on restaurant pages: …

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Yelp For Sale? Report Says It’s Exploring Options

Yelp might be up for sale, according to a report from The Wall Street Journal, which says, citing people familiar with the matter, that it is working with investment bankers and has “been in touch with potential buyers” in recent weeks. It notes that the company could still decide against a sale, but it seems to be exploring its options. …

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Dealing With An Increasingly Mobile Yelp

Yelp released its Q1 financial results on Wednesday with a 55% revenue increase compared to the same quarter last year, but falling short of analysts’ expectations and sending its stock price down. Still, the company grew its cumulative reviews by 36% to 77 million, including a record 6 million reviews contributed during the quarter. Do you expect Yelp’s increasing mobile …

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Yelp Gets Legal Victory In Privacy Case (Because Subpoena Was Issued In Wrong State)

Yelp has been embroiled in a legal battle for the past couple years as a Virginia carpet cleaning service has sought to get the names of reviewers it alleges left reviews without using the service in order to name them in a defamation suit. Things haven’t always gone Yelp’s way. It lost in the initial trial and in appeals court, …

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Yelp Documentary ‘Billion Dollar Bully’ Reaches Funding Goal

Last week, a Kickstarter campaign kicked off to raise money for a documentary called Billion Dollar Bully, which delves into accusations about Yelp’s business practices that have haunted the company for years. Businesses often claim that Yelp salespeople call them to try to get them to advertise, and when they decline Yelp responds by burying positive reviews and letting negative …

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Yelp Documentary: The Plot Thickens [Updated]

As previously reported, last week, Prost Productions announced a new documentary project called Billion Dollar Bully, which dives into the infamous Yelp “extortion” allegations that have persisted for at least six years. The basic story that we’ve seen brought up in numerous press reports and internet comments over the years is that Yelp salespeople call businesses who are listed on …

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Exclusive Chat With Director Of Yelp Documentary

UPDATE: The plot thickens. Last week, Prost Productions announced a new documentary project called Billion Dollar Bully. The film, which is about half shot, looks at those Yelp “extortion” accusations that have been swirling around for at least the past six years. Do you plan on watching the film when it’s released? Let us know in the comments. In less …

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Revleap Wants Businesses Wronged By Yelp To Help Fund Its Legal Defense

As previously reported, Yelp recently filed a lawsuit against a company called Revleap, claiming to “take a stand against misleading ‘reputation management’ companies”. Revleap, which seeks to get businesses a “large constant flow of positive reviews that stay on top of your profile” and to “remove fake reviews,” says Yelp’s allegations, which include trademark infringement, trademark dilution, unfair competition, cybersquatting, …

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