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All Posts Tagged Tag: ‘Microsoft Dynamics CRM’

Microsoft Dynamics Gets Updates, Expands To New Markets

Microsoft announced that “significant new capabilities and marketing, customer care and social listening” are now available globally as part of its spring wave of updates for Dynamics CRM in 54 markets and 42 languages. Also new is a “Unified Service Desk” for on-premises customers. The new capabilities are part of Dynamics CRM 2013 Service Pack 1. Microsoft is expanding availability …

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Microsoft Buys Parature For Dynamics CRM

Microsoft announced that it has reached an agreement to acquire cloud-based customer service software provider Parature. The company will add the software to its Microsoft Dynamics CRM suite. ‚ÄúCustomers are more connected and better informed than ever before. Organizations are looking for business solutions that can strengthen their ability to connect with customers on their own terms, using whatever device …

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Microsoft Dynamics CRM For Mobile Coming In Q2

Microsoft announced a new service update for Microsoft Dynamics CRM, coming in Q2, which will bring mobile access to the product, surely a long overdue feature for users. Mobile access is becoming an increasingly important element to just about all web/software services. It’s going to continue to be an important for services to stay competitive. That goes for CRM products. …

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