All Posts Tagged Tag: ‘Desk.com’

Salesforce Desk.com Adds Video Customer Support

Salesforce announced the launch of a new video support center for Desk.com, which it claims “empowers companies to transform their customer service offerings through video.” A spokesperson for the company tells WebProNews, “Now, companies can add video content from any of the leading video platforms to their online customer service strategy to empower customers to find instant, visual access to …

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Salesforce Launches New Desk.com, Mobile App

Salesforce announced a new version of Desk.com on Tuesday complete with a mobile app, reporting engine, and “intelligent” agent console. The console can be personalized on a per agent basis to make each more productive, but still honor the rules, workflows, and templates set for the company. “The new reporting engine of next generation Desk.com provides detailed metrics and invaluable …

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“Business Insights” Section Added To Desk.com

Desk.com, a reliable and user-friendly customer support tool from Salesforce, is a great resource that will help balance and manage your client-to-customer needs. As a Support Analyst that is involved in the Customer Support industry, having all of your tickets and support inquiries organized is a must in today’s B2B and B2C society, and this service will help you achieve …

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EXCLUSIVE: Salesforce Talks Desk.com, Its New Customer Service Platform

Earlier this week, Salesforce announced the launch of a new customer service platform called Desk.com. The service is cloud-based and integrates social media as well as traditional channels including email and phone.

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Salesforce Launches Desk.com (Desktop And Mobile)

Salesforce announced the launch of a new “social help desk” called Desk.com in desktop and mobile versions. “Desk.com and Desk.com Mobile enable businesses to deliver personal customer service using a help desk that is social, mobile, and easy to use and deploy: key attributes for any SMB today looking to leverage social enterprise technologies,” spokesperson for the company tells WebProNews. …

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