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All Posts Tagged Tag: ‘customer support’

Salesforce Desk.com Adds Video Customer Support

Salesforce announced the launch of a new video support center for Desk.com, which it claims “empowers companies to transform their customer service offerings through video.” A spokesperson for the company tells WebProNews, “Now, companies can add video content from any of the leading video platforms to their online customer service strategy to empower customers to find instant, visual access to …

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Businesses Not Delivering On Customers’ Social Media Expectations

A recent study from Amdocs found social media to be an emerging channel of preference for consumers seeking customer-care assistance. Customers want to be helped through Twitter and Facebook, but they expect quick, personalized responses. Frankly, businesses aren’t delivering. The study was based on a survey of service providers’ customer care readiness on social media conducted by Ovum and another …

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Etsy to Offer Phone Support for Urgent Matters

Last month, Etsy’s Jeff Shah took to the company forums to address poor response times for customer support. He announced that Etsy users would now be able to tag certain emails as “urgent,” which would move them to the front of the line. He also said that Etsy would be hiring more people to handle the increased volume of customer …

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Amazon Web Services Lowers Prices, Expands Support

Amazon Web Services (AWS), Amazon’s cloud services company, announced today that it has expanded its free support and lowered its prices for premium support plans. Amazon’s support offerings have also been renamed to reflect the new changes. The Basic support plan is the free service for all AWS customers. It now includes 24-hour support by email or phone for billing …

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“Business Insights” Section Added To Desk.com

Desk.com, a reliable and user-friendly customer support tool from Salesforce, is a great resource that will help balance and manage your client-to-customer needs. As a Support Analyst that is involved in the Customer Support industry, having all of your tickets and support inquiries organized is a must in today’s B2B and B2C society, and this service will help you achieve …

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Facebook Ad Dashboard Acquires Contact Form

In today’s business age, customer support means everything, and is a valuable way to keep a positive reputation with your customers and clients. As the Support Analyst for WebProNews, I 100% agree with this statement. The social networking giant Facebook also agrees with this premise, and has added a method for you to contact their advertising department regarding any inquiries …

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