Everyone hates automated customer support... right? Actually, every customer hates automated customer support. Companies love it because it saves them money that they assu...
Salesforce announced the launch of a new video support center for Desk.com, which it claims "empowers companies to transform their customer service offerings through video."
A s...
A recent study from Amdocs found social media to be an emerging channel of preference for consumers seeking customer-care assistance. Customers want to be helped through Twitter an...
Amazon Web Services (AWS), Amazon's cloud services company, announced today that it has expanded its free support and lowered its prices for premium support plans. Amazon's suppor...
In today's business age, customer support means everything, and is a valuable way to keep a positive reputation with your customers and clients. As the Support Analyst for...
This may come as a shock to you, but it’s a good idea not to piss your customers off. And nothing pisses customers off more than poor customer service. That goes for online busines...
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