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customer support Articles

Businesses Not Delivering On Customers’ Social Media Expectations Businesses Not Delivering On Customers’ Social Media Expectations

A recent study from Amdocs found social media to be an emerging channel of preference for consumers seeking customer-care assistance. Customers want to be helped through Twitter and Facebook, but they expect quick, personalized responses. Frankly, businesses aren’t delivering. The …

Etsy to Offer Phone Support for Urgent Matters Etsy to Offer Phone Support for Urgent Matters
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Last month, Etsy’s Jeff Shah took to the company forums to address poor response times for customer support. He announced that Etsy users would now be able to tag certain emails as “urgent,” which would move them to the front …

Amazon Web Services Lowers Prices, Expands Support Amazon Web Services Lowers Prices, Expands Support

Amazon Web Services (AWS), Amazon’s cloud services company, announced today that it has expanded its free support and lowered its prices for premium support plans. Amazon’s support offerings have also been renamed to reflect the new changes. The Basic support …

“Business Insights” Section Added To Desk.com “Business Insights” Section Added To Desk.com

Desk.com, a reliable and user-friendly customer support tool from Salesforce, is a great resource that will help balance and manage your client-to-customer needs. As a Support Analyst that is involved in the Customer Support industry, having all of your tickets …

Facebook Ad Dashboard Acquires Contact Form Facebook Ad Dashboard Acquires Contact Form

In today’s business age, customer support means everything, and is a valuable way to keep a positive reputation with your customers and clients. As the Support Analyst for WebProNews, I 100% agree with this statement. The social networking giant Facebook …

If You’re in Online Retail, You Better Be Thinking About Support [Infographic] If You’re in Online Retail, You Better Be Thinking About Support [Infographic]

This may come as a shock to you, but it’s a good idea not to piss your customers off. And nothing pisses customers off more than poor customer service. That goes for online businesses too, believe it or not. Zendesk …

Exclusive Interview with Man Who Is Suing Facebook over Customer Support Exclusive Interview with Man Who Is Suing Facebook over Customer Support
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In terms of the Internet, calling someone a spammer is about the lowest jab a person can give, especially if the accused denies the claims. David Fagin, an AOL News writer and musician, recently became very familiar with this type of scenario after Facebook accused him of being a spammer.

Microsoft Raises The Bar(n) For Hugh

Last Friday, I wrote about a different model of customer support.