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Social Media May Be Curbing Negative Feedback Social Media May Be Curbing Negative Feedback
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The CFI Group has released their annual report on call center satisfaction and the results suggest that social media may be providing a platform for customers to vent frustrations and leave them behind. The report also reveals that private sector …

Enterprise Decision Management and Managing Costs

While the primary focus of applying EDM to customer service should not be cost containment or reduction, there is still a role for EDM in managing costs. For instance: