ACSI Articles

American Consumers Really Hate Their ISP American Consumers Really Hate Their ISP
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Internet service providers are pretty awful. It seems that most Americans agree if a recent survey is to be believed. The American Customer Satisfaction Index has released its report for 2013. This year is particularly interesting as ISPs have been …

Google+ Is Beating Facebook (At Least In Terms Of Customer Satisfaction) Google+ Is Beating Facebook (At Least In Terms Of Customer Satisfaction)
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This year, for the first time ever, the American Customer Satisfaction Index measured a few “newer” social networks (or, more simply, networks that aren’t Facebook). This included Twitter, LinkedIn, Pinterest, and Google+. And what do you know, Google+ shined. Call …

Google Continues to Satisfy, News Publishers Don’t

The latest American Customer Satisfaction Index (ACSI) shows that Google reigns supreme in the search engines and portal industry when it comes to customer satisfaction. This isn’t hard to believe considering Google’s share of the search market.

There’s a reason why Google dominates the arena. Users are generally satisfied with the results they get, and see no reason to switch engines. That is why Microsoft has its work cut out for it with making Bing a true competitor.

Score One for Apple!
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Google of course won the eBusiness sector in the recently released American Customer Satisfaction Index (ACSI). No surprise there.

Apple won in the personal computers category, which really isn’t all that shocking either.

Yahoo! Gets One Back on Google

These days, it’s not often that you hear anyone outdoing search giant Google on any playing field, but a recent American Customer Satisfaction Index (ACSI) report has seen Yahoo! take top honors in terms of customer satisfaction.

Yahoo Edges Out Google In Satisfaction Survey

It’s a safe bet that Google’s employees aren’t too happy; Yahoo has, for the first time ever, beaten them in the University of Michigan’s American Customer Satisfaction Index (ACSI) survey.