At the NYSE, Observe.AI CEO Swapnil Jain unveiled VoiceAI, a game-changer for call centers, automating routine customer queries to slash wait times and costs. Serving over 300 enterprises, the AI technology enhances customer experiences—handling 95% of calls at Affordable Care and streamlining processes at Accolade—while promising a multimodal future with image and video integration for even smarter service.
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