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Twitter Is Under Fire Over A Recent Update Of Its Terms Of Service
Twitter is under fire over a recent update of its terms of service. Users vented their anger over a particular clause introduced by the microblogging site which seems to suggest that Twitter will now have the right to republish any user content and make it available to other parties without giving any compensation to the original user who made the post.


Amazon’s New Social Media Platform To Benefit Brands
Online retailer giant Amazon just found another way to make it easier for people to part ways with their money. The company has ventured into the world of social media with Amazon Spark, which was launched last July.


Microsoft Outlook Sports A New Design Packed With New Features
On Tuesday, Microsoft launched its new beta, which sports a new design and comes packed with new features users might find useful. For instance, the search interface has been relocated, email attachments can be previewed and the new inbox comes with a ton of smart features designed to give users an easier way to tag useful information with their emails.


Social Media Changing The Way Businesses Conduct Customer Service
Social media has become more than just a networking platform. They’ve become an ecosystem where friends, family, consumers, and brands interact with one another at lightning speed. In this age of hyper connectivity, brands are slowly realizing the potential of social media when it comes to providing customer service.


Businesses Are Changing The Way They Operate With The Help Of Artificial Intelligence
Businesses are quickly changing the way they operate by automating menial tasks with the help of Artificial Intelligence or AI. More companies are now using chatbots to help users accomplish tasks that would, in the past, require the assistance of a customer service representative.


A Patent Purchased By Amazon May Pose Potential Privacy Issues
A patent purchased by Amazon may pose potential privacy issues. Named, "Physical Store Online Shopping Control," this technology has the capability to track shoppers within their brick-and-mortar stores.


Google Flexes Its Muscles Once Again With Launch Of Native Chrome Ad Blocker
Search engine giant Google is flexing its muscles once again as it releases an ad blocker that could have far bigger ramifications than just getting rid of pop-up ads.


Partnership Between Google’s Waymo And Lyft Aims To Give Elon Musk A Run For His Money
Tesla is still the recognized leader in the autonomous vehicle concept on the strength of its Model S and Model X. But the new partnership between Google’s Waymo and Lyft aims to give Elon Musk a run for his money.


For Online Retailers, Milliseconds Are Critical
It goes without saying that website performance is crucial to online retailers for maintaining customer engagement and completing online transactions. Any delays of content delivery or slow load times will certainly impact online revenue. But as Akamia’s recent State of Online Retail Performance report shows, seconds…even milliseconds, matter.


Mobile For Brand Connection After Purchase Prefered By Millennials And Affluent
Registria has released results from a new study which found that younger and more affluent consumers would prefer to connect with brands through their mobile device, over email and paper literature, immediately after purchasing a new product.


Today’s Shopper Driven By Digital Product Information
Today’s consumers have become so reliant on eCommerce for every stage of the buying process that shoppers are simply going to retail stores a lot less often. But when shoppers do find themselves in stores, their trusty mobile device is still helping to determine what they buy and how they buy in a big way.


Amazon Releases Contact Center Hosted In The AWS Cloud
Amazon has released Connect, a contact center as a service hosted in the AWS cloud. The service is based on the same contact center technology Amazon has built for their own use.


Adobe Provides Enterprises Everything Needed To Deliver Exceptional Customer Experiences
With the inspirational mantra “Make Experience Your Business” and the goal of reshaping digital marketing for enterprises, Adobe announced the launch of their re-invented marketing cloud Adobe Experience Cloud at Adobe Summit 2017 this week.


The Next Societal Revolution That Will Change The World
“The transformational nature of artificial intelligence requires new metrics of success for our profession,” says Guru Banavar who is responsible for advancing the next generation of cognitive technologies and solutions with IBM’s global scientific ecosystem including academia, government agencies and other partners. “It is no longer enough to advance the science of AI and the engineering of AI-based systems. We now shoulder the added burden of ensuring these technologies are developed, deployed and adopted in responsible, ethical and enduring ways.”


Browse Abandonment Campaigns Convert Browsers into Shoppers
According to BigCommerce, the average eCommerce website has a two to three percent conversion rate. This means that 97% of the people who visit your site are not buying! Capture a larger portion of your web visitors with browse abandonment campaigns.


The Apple App Store has paid out over $20 billion to developers in 2016
The Apple App Store has paid out over $20 billion to developers in 2016, which is an increase of over 40% over 2015, according to Apple. They also said that January 1, 2017 had the highest dollar volume of app purchases of any single day in the Apple App Store’s history, with over $240 million in sales. Since the App Store launched in 2008, developers have earned over $60 billion.